Hello,

Thank you for reaching out to us.

The issue you’re experiencing, where product images appear blurred when adjusting the zoom level of your browser, may be related to how the images are being rendered at different resolutions. When the browser zoom is changed, it can affect the scaling of images, especially if the images are not optimized for various screen sizes or resolutions.

Clearing your browser cache or trying a different browser may help resolve the issue.

Additionally, please read the docs of the Woocommerce plugin – https://woocommerce.com/document/fixing-blurry-product-images/ because the current situation is independent of the theme.

Best Regards,
8Theme’s Team

Hello, Natasha,

Thank you for reaching out to us.

1/ You need to contact your hosting provider and ask to fix the problem from the server side. It looks like the PHP version should be decreased to 8.2 and memory limit increased – https://prnt.sc/ntld2eWyAg8q

2/ Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please check now – https://prnt.sc/AJKCYfRIGkfc

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

If this doesn’t help, provide us with temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Private Content

Best regards,
8Theme’s Team

Hello,

We’ve created a static Wishlist page on your site. Please check the result.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

“But in the preview of the 8theme, the animations are visible. ” – The demonstration uses Lottie animations https://prnt.sc/5zQ_X-Osol7X > https://prnt.sc/inB_zYqpH5nI
“So why are they not working on our website?” – WordPress does not allow the import of such file types. Therefore, for the import process, they were replaced with static images https://prnt.sc/RCqCcg_SNeXv
“If we want such animations on our website, what should we do? Please guide us.” – edit page using Elementor > set settings from our screenshots https://prnt.sc/5zQ_X-Osol7X > https://prnt.sc/inB_zYqpH5nI Where Lottie files should be your own. For example, you can find free Lottie files online.
Please be aware that it is not feasible to request the Lottie files from the demonstration, as you will need to replace them with your own files regardless.
“https://www.8theme.com/documentation/xstore/theme-installation/demo-content/ “Please note that the images obtained after importing demo content are not intended for use on live sites or redistribution. If you wish to identify the image sources for licensing purposes, please utilize an image search engine” ”

Best regards,
8Theme’s Team

Dear Customer,

You are currently editing the Home page https://prnt.sc/VT7EG4GENd-h , so please disable this option for an element you want to load fastest – https://prnt.sc/L7FFXFy-YOB7

Best regards,
8Theme’s Team

Hello, Grace,

We appreciate your prompt response.

Please apply this solution – https://www.8theme.com/topic/fake-sale-popup-sale-booster-is-not-saving-changes/#post-412856

Best regards,
8Theme’s Team

Hello,

We would like to inform you that the theme has been successfully activated on your website. Please take a moment to review the result and feel free to make any changes you deem necessary. Should you require any assistance, do not hesitate to reach out to us.

Additionally, we have temporarily disabled third-party plugins. You can now navigate to **Dashboard > Plugins** and activate the plugins you consider essential. Please keep in mind that each additional plugin may slightly affect the website’s performance.

Best regards,
8Theme’s Team

Hello, Mosaraf,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary wp-admin access into the Private Content area.

Best regards,
8Theme Team

Hello, Mosaraf,

Private Content

Best regards,
8Theme Team

Hello, Mosaraf,

Could you please adjust the permissions for the user you created for us, so that we have access to the editor?

From your screenshot, it appears that the issue may be caused by a third-party plugin. Kindly disable any third-party plugins that are not included with the theme and check the editor afterward.

Best regards,
8Theme’s Team