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Rose Tyler

Support staff

June 26, 2022 at 13:51

We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

Regards

#327053 Copied In reply to: Search doesn’t work when click on button

Rose Tyler

Support staff

June 26, 2022 at 13:51

Thanks for letting us know.
Have a nice day!

Regards

#327052 Copied In reply to: Search doesn’t work when click on button

Rose Tyler

Support staff

June 26, 2022 at 12:40

Hello,

Edit Product > https://prnt.sc/OKkF2XYRkPH6
Read more about upsells products – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
https://prnt.sc/lkK-c9GyOWXi – On your screenshot, I can see Brands, “Choose The Location For Brands” – change in Theme options > WooCommerce > Shop elements, or change position of the Sidebar elements via Theme options > WooCommerce > Single Product Builder.
Go to Dashboard > Products > Brands > edit Brand and upload image for it.

Regards

#327049 Copied In reply to: hey i have few little problems please help :)

Rose Tyler

Support staff

June 26, 2022 at 12:33

Contact support of the plugin to clarify it.

Regards

#327048 Copied In reply to: How do I uninstall an imported demo? XSTORE Theme

Rose Tyler

Support staff

June 26, 2022 at 11:51

Hello,

1/ What did you do before this happened? Please try to remember.
2/ In docs of the WooCommerce plugin you can find info about products and categories creation – https://woocommerce.com/document/managing-product-taxonomies/
https://woocommerce.com/documentation/plugins/woocommerce/getting-started/setup-products/
Did you work with WooCommerce before?
click they redirct me thre on same page bcz of link – provide screenshot what exactly place do you mean.
3/ Check WooCommerce > Settings > Emails

Regards

#327045 Copied In reply to: i need help to create categories and products help me
Rose Tyler

Support staff

June 26, 2022 at 11:44
Hello,

Thanks for using our theme and for contacting us.
1/ Please provide URL and temporary wp-admin access, so we can take a closer look.
2/ Edit this custom CSS code – https://prnt.sc/pm3F-cPyZsa7
3/ Try to add the next code in Theme Options > Theme custom CSS

.content-product .quantity-wrapper:last-child { zoom: 115%; }

4/ Try to use custom CSS code from this topic – https://www.8theme.com/topic/problem-with-products-layout-in-shop-page/#post-316130
5/ There is no such option. Please post your request here – https://www.8theme.com/taskboard/
6/ Please use the next custom CSS code:

.rtl .form-row-last { padding-right: 0px; }

7/

.rtl .open-filters-btn a { padding-left: 0px; padding-right: 25px; }

8/ Go to Appearance > Menus > edit All departments menu. Enable Product categories via Screen Options there.
9/ Add the next code in Theme Options > Theme custom CSS > Mobile:

.rtl .single-product-builder .et_product-block form.cart .quantity-wrapper:before { display: none; }

Regards
#327044 Copied In reply to: hey i have few little problems please help :)
Rose Tyler

Support staff

June 26, 2022 at 11:11

Hello,

It is recommended to run import on a fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch.

Regards

#327041 Copied In reply to: How do I uninstall an imported demo? XSTORE Theme

Rose Tyler

Support staff

June 26, 2022 at 10:00

Hello,

Thanks for using our theme. You can activate it now.

Regards

#327037 Copied In reply to: Please help me clean the cache of XStore license

Rose Tyler

Support staff

June 26, 2022 at 09:20

Hello,

Please read our docs – https://www.8theme.com/documentation/xstore/support/static-blocks/
Go to Elementor > Settings > Post types > enable editor for static blocks and products, then you will be able to edit the content of Footer and so on using Elementor.

Regards

#327034 Copied In reply to: Footer and Brand Widget Grocery Market template
Rose Tyler

Support staff

June 26, 2022 at 07:17
Hello,

Add the below code to Theme Options > Custom CSS

.single-product .et-footers-wrapper { margin-bottom: 70px; }

Regards
#327031 Copied In reply to: Issue about Sticky Add to Cart Bar overlays in the footer
Rose Tyler

Support staff

June 26, 2022 at 06:51

Hello,

Go to Products > select all > Bulk actions > Edit > allow comments > click on Update.

Regards

#327029 Copied In reply to: Making Product Customer Reviews available all the times

Rose Tyler

Support staff

June 26, 2022 at 06:48

Hello,

Have you saved changes in the customizer and got the same result on the frontend when the customizer is closed?

Regards

#327028 Copied In reply to: Issue about Sticky Add to Cart Bar overlays in the footer

Rose Tyler

Support staff

June 25, 2022 at 20:51

Hello,

1/ Theme Options > Theme Custom CSS > delete this code – https://prnt.sc/cIFLN8PBAoM3
2/ Check the Private Content area

Regards

Please contact administrator
for this information.

#327024 Copied In reply to: Main Menu on header when clicking opens full screen width

Rose Tyler

Support staff

June 25, 2022 at 20:26

Thanks for the reply.
Please provide URL of page with the form and some screenshots for a better understanding of the situation.

Regards

#327022 Copied In reply to: Uncaught SyntaxError: Unexpected end of input

Rose Tyler

Support staff

June 25, 2022 at 20:18

Hello,

WooComerce > Settings > Currency options

Regards

#327021 Copied In reply to: my website images no showing up and some more issue is been there

Rose Tyler

Support staff

June 25, 2022 at 14:21

Hello,

Please provide temporary wp-admin access, so we can take a closer look.

Regards

#327018 Copied In reply to: Xstore – car store RTL PROBLEM – please help

Rose Tyler

Support staff

June 25, 2022 at 13:48

Hello,

Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.

Provide URL of page with the problem and temporary wp-admin access.

Regards

#327016 Copied In reply to: Uncaught SyntaxError: Unexpected end of input

Rose Tyler

Support staff

June 25, 2022 at 13:43

Hello,

1/ Go to Header builder https://prnt.sc/cdI360hqph6s > delete elements from the header content > https://prnt.sc/Hzp5cB2mqpSw https://gyazo.com/e68fa1bb9fa3dde4862b5f6aef66d436
Clear cache and check the result, also, check settings of elements https://prnt.sc/lI1AStrsQIl2
2/ Go to Dashboard > Products > Categories > edit category > add Thumbnail image. Images of categories can’t be imported, so you need to manually add image for every demo category, or delete them and add your own products categories.
3/ Fixed. Clear cache and check now https://prnt.sc/JEsDIwevWkNG
4/ Dashboard > Settings > Discussion Settings, WooCommerce > Settings > Products > Reviews settings. Check now – https://prnt.sc/Cb23rCInol-L

Regards

#327015 Copied In reply to: my website images no showing up and some more issue is been there

Rose Tyler

Support staff

June 25, 2022 at 12:41

Hello,

1/ Why do you add content on page like that via Text widget https://prnt.sc/aqy1xX-uFpJd ? Please just use elements of the Elementor, for example, go to Pages > Home niche-market02 > edit page using Elementor.
2/ Clear cache and check now https://prnt.sc/Z0LF8E9dYNd9 > https://prnt.sc/PNji6N-9hVHx
3/ Theme Options > Header Builder > edit content depends on your needs, for example – https://prnt.sc/KWKjbyF_oazN
4/ Go to Apperance > Widgets > Header banner area > delete static blcok widget from that area.

Regards

#327012 Copied In reply to: my website images no showing up and some more issue is been there

Rose Tyler

Support staff

June 25, 2022 at 12:11

Hello,

Thanks for understanding.
FTP access is needed also.

Regards

#327010 Copied In reply to: Instagram – Error: There is no media to show!

Rose Tyler

Support staff

June 25, 2022 at 12:09

Hello,

Thanks for the reply.
Our dev team will check it and give an answer after the weekend. Sorry for such a delay.

Regards

#327009 Copied In reply to: Revolution slider templates needed- please help

Rose Tyler

Support staff

June 25, 2022 at 12:07

Hello,

Thank you very much for using our theme and sharing your knowledge here.

Regards

#327007 Copied In reply to: Here are some useful functions that help to improve the XStore theme

Rose Tyler

Support staff

June 25, 2022 at 10:44

Hello @Ali,

You’re welcome!
We will be able to send the slider after the weekend. Please be patient. Sorry for such a delay.

Regards

#327003 Copied In reply to: slider import

Rose Tyler

Support staff

June 25, 2022 at 09:44

Thanks for the reply. It means the problem is independent of the theme, so our theme support can’t help you. We would recommend you to contact support of WooCommerce plugin.

Regards

#327000 Copied In reply to: can’t access the payment page of the site

Rose Tyler

Support staff

June 25, 2022 at 09:30

Yes, it is strange that product type can’t be changed from Simple to Variable.
Do you have this issue if you enable any other WP theme like Storefront or Twenty Twenty? Please check and let us know.

Regards

#326997 Copied In reply to: can’t access the payment page of the site

Rose Tyler

Support staff

June 25, 2022 at 08:50

Thanks for the reply.
1/ You need to check if your cache plugin has Delay JavaScript execution option, and try to disable it.
2/ Provide temporary wp-admin access, we will help you.

Regards

#326995 Copied In reply to: my website images no showing up and some more issue is been there

Rose Tyler

Support staff

June 25, 2022 at 08:48

Hello,

1/ One of our technicians will take a closer look and give a reply after the weekend. Please be patient.
2/ About Breadcrumbs on Cart/Checkout pages, go to Theme Options > Breadcrumbs > try to disable “Special Breadcrumbs On Cart, Checkout, Order Page”
About translation of XStore theme and Core plugin, read in our docs – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

If you have any other questions, please submit them via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Regards

#326994 Copied In reply to: Principal post image in breadcrumb cant do it

Rose Tyler

Support staff

June 25, 2022 at 08:09

Hello,

1/ Please read this topic – https://www.8theme.com/topic/website-image-performance-and-search-button/#post-326774
2/ Woocommerce > Settings > Accounts > Customer registration – https://docs.woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings

Regards

#326991 Copied In reply to: my website images no showing up and some more issue is been there

Rose Tyler

Support staff

June 25, 2022 at 07:35

Hello,

Go to Plugins > disable XStore AMP plugin

Regards

#326988 Copied In reply to: mobile homepage issues, page load is different than of PC

Rose Tyler

Support staff

June 25, 2022 at 07:08

Hello,

1/ Check now. I’ve re-selected Cart page in WooCommerce > Settings > Advanced
2/ Please read about varible products in this article – https://woocommerce.com/document/variable-product/
also, watch this video – https://youtu.be/LgzC4iK-j6A

Regards

#326986 Copied In reply to: can’t access the payment page of the site
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Viewing 25,950 results - 25,921 through 25,950 (of 68,231 total)

Viewing 30 posts - 25,921 through 25,950 (of 68,231 total)

← 1 2 3 … 864 865 866 … 2,273 2,274 2,275 →

Forum Replies Created

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