Hello, Cristina,

Thank you for reaching out to us.

Could you please provide more details about your request? It would be helpful if you could include screenshots indicating where the issue is on the page and specify exactly what you would like to display.

Best regards,
8Theme’s Team

Hello, Shakeel Jamil,

Please create a new topic for your question – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Provide URL and temporary wp-admin access via the Private Content area. To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello,

You are unable to click on the “X” icon to remove the product because you have used a third-party plugin and this object https://prnt.sc/ReGVjoJAYJPf overlaps the “X” icon in question.
We kindly request that, before responding further, you utilize the code we provided in our previous reply to address this issue.

Best regards,
8Theme’s Team

Hello, Safe Desires,

1/ You can disable swatches via settings of element used to show products, for example – https://prnt.sc/HY1AdbF2_XYv , and additionally via Theme Options – https://prnt.sc/T8yvXB4-6Wx2
Please find and test the mentioned settings before your next reply.

2/ There is quick-view option https://gyazo.com/b9186efbe352b56690f415005abf9cce
Type (Popup or Off-Canvas) of which can be selected via Theme Options > Woocommerce (Shop) > Shop elements > Quick view.

3/ By default they are the same size on all pages. Custom CSS code was used on your site https://prnt.sc/V5PMW32TS_g2 , we’ve removed the code:

selector .etheme-product-grid-item .st-swatch-size-normal li {
    width: 40px !important;
    height: 40px !important;    
}
selector .etheme-product-grid-item .type-label span {
    font-size: 15px !important;    
    padding: 5px !important;    
}

Please check the result https://prnt.sc/5CVC0DdYOdty

Best regards,
8Theme Team

Hello, Anand,

Have you solved this https://prnt.sc/4lmgWJa0PhAU ? https://wordpress-1310769-4865933.cloudwaysapps.com/product-category/sofas/sofa-sets/fabric-sofas/1-seater-sofas-fabric-sofas/

Best Regards,
8Theme’s Team

Hello, Dani,

Please downgrade the PHP version to 8.1 or 8.2 and let us know.

Best Regards,
8Theme’s Team

Hello, Tarique,

Appearance > WIdgets > Shop sidebar > Static block > Find name of the static block and then go to the Static blocks section and edit the content https://prnt.sc/Wza5WW68EXCK

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Currently, our theme is sold exclusively on ThemeForest. Since you are contacting us here, we assume you have purchased the theme and have a valid purchase code, which is great.

Please note that your purchase includes 6 months of customer support, as well as lifetime access to theme and plugin updates. Additionally, the following articles may be helpful to you:
– https://www.8theme.com/documentation/xstore/plugins/plugins-update/
– https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
– https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

If you have any further questions or need assistance, feel free to let us know.

Best regards,
The 8Theme Team

Hello, Buyfasters,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Martijntje,

Thank you for reaching out to us and for choosing the XStore theme.

Do you mean Theme Options can’t be loaded?

Please downgrade the PHP version to 8.1 or 8.2, and solve this fatal error (independent of our theme) – https://prnt.sc/sqVAIP-MhKH7

Best regards,
8Theme’s Team

Hello,

Scripts are used to apply styles, so it takes some time while necessary styles are loaded. You can enable site preloader via Theme Options to hide that effect or try to speed up the scripts loading using cache plugin and improve server speed settings.

Best Regards,
8Theme’s Team

Hello, Merin,

https://prnt.sc/bRgXkxYHdSzE – you can edit this code, and set the min-height in px, for example 300px;

Best Regards,
8Theme’s Team

Hello, Awais Bhatti,

Thank you for reaching out to us.

Our theme has search by – https://prnt.sc/ZHY9F3SsoCxi

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We’ve removed this custom CSS code for Slider element –

.swiper-autoheight div.swiper-slide {
    background-color: #FFFFFF !important;
    border-radius: 10px 10px 10px 10px !important;
    overflow: hidden !important;
    padding: 10px 10px 10px 10px !important;
    box-shadow: 1px 1px 3px 0px #ddd !important;
}

.e-widget-swiper .etheme-elementor-slider {
    padding-bottom: 10px !important;
    padding-top: 10px !important;
}

.etheme-elementor-swiper-entry .etheme-elementor-slider {
    padding-right: 10px !important;
}

However, it seems that some styles, as shown in this screenshot https://prnt.sc/2iuELsLCJQ9c , are still present and are causing the issue you described. We kindly request that you review your setup to locate where these styles were added and make the necessary adjustments or remove them.

Warm Regards,
The 8Theme Team

Hello, Hui,

We have noticed that there is unnecessary empty space at the top and bottom of your logo images, as shown in the following screenshot: https://prnt.sc/KtcygMMvbpJo To ensure the logo displays correctly, we kindly request that you edit the image in a graphic editor to remove the excess empty space. Once adjusted, please use the updated image as your logo.

Best regards,
8Theme’s Team