Hello, Alfonso,

We appreciate your prompt response.

We kindly request you to update the Elementor and Elementor Pro plugins. After completing the updates, please disable any third-party plugins and check if the issue has been resolved.

Best Regards,
8Theme’s Team

Hello,

We apologize for the delay in resolving this matter.

Please use the following code to remove the effect from the button:

.et_b_header-button:after {
    display: none;
}

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello, Hassan,

Thank you for reaching out to us.

If you would like to request the addition of a new element, we kindly invite you to submit your suggestion on our Taskboard at the following link: https://www.8theme.com/taskboard/ . Should your request receive sufficient support from other customers, our development team will carefully consider including it in one of our future updates.

Best regards,
8Theme’s Team

Hello, James,

We appreciate your prompt response.

1/ XStore Builders > Products Archive > edit template > https://prnt.sc/kn6irxVLslDm

2/ Woocommerce > Settings > Accounts & Privacy > Privacy policy

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

In our demo, the AJAX add-to-cart functionality is enabled through the theme options. Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
The 8Theme Team

Hello, MonnaChu,

Dashboard > Products > edit category > change parent category.

Best regards,
8Theme’s Team

Hello, Bogdan,

Ajax adds to cart speed depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, ​please try to speed up the server response time. We can do nothing with it, you need to contact your hosting provider.

Best Regards,
8Theme’s Team

Hello, Gabriele,

Thank you for reaching out to us with your inquiry.

In case you are using Elementor, we would recommend you use the Pro Elements plugin and our new Builders – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-builders-getting-started/ By following this approach, the old Header Builder and Single Product Builder can be disabled via the Theme Options. This is the method we use to create our latest demo versions. For example – https://xstore.8theme.com/elementor3/plants-store/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Regencycigaremporium,

Thank you for reaching out to us.

Here is what we see when opening the first link you provided: https://prnt.sc/Xkp6OEyOTqez and here is what we see when opening the second link: https://prnt.sc/mMrkbxNRNlEm

We have reviewed your screenshots and understand that the issue is visible on your end. However, we are unable to replicate the problem on our side. In such cases, the issue may be related to browser settings, additional extensions, or an outdated browser version.

We kindly suggest trying the following steps:
1. Use a different browser to see if the issue persists.
2. Test the functionality on another computer to rule out any device-specific issues.

Please let us know if the problem continues after these steps

Best regards,
8Theme’s Team

Hello, Rodrigo Carlos,

Thank you for letting us know.

Warm Regards,
The 8Theme Team

Hello, MednaHolistic,

Thank you for reaching out to us.

Based on the details you have provided, it seems there are several issues that need to be addressed. Rest assured, we are here to assist you in resolving them.

1. **Blog Post Images**: Please go to Posts in the Dashboard > click on Edit post > https://prnt.sc/0QEtV_f3b7yq

2. **Meta Descriptions and Previews**: https://prnt.sc/BuaaED08XmQw

3. **Language Change to Hungarian**: Please follow this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

4. **Breadcrumb Images**: Theme Options > Breadcrumbs > Background Image.
For the Shop page, https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/ please go to XStore Builders > Products Archive > edit template > https://prnt.sc/l0ODF0CJkrwj

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Leon,

Thank you for reaching out to us.

We have reviewed the pages you provided, and the products are now displaying correctly.

Next time, please try to apply the next solution: Woocommerce > Status > Tools > Brands transients > Clear, then Regenerate the product attributes lookup table and clear WooCommerce transients.

Best regards,
8Theme’s Team

Hello, Bogdan,

Thank you for reaching out to us!

To enable the functionality where the cart opens on the right when a customer adds an item, please follow these steps:
XStore Builders > Header Builder via Elementor > edit template > Cart element settings > https://prnt.sc/aHDbFV2e0p9n

Best Regards,
8Theme’s Team

Hello,

Please click on this icon – https://prnt.sc/2pl-8lf0QWp9

Best regards,
The 8Theme Team

Hello, Ankit Khandelwal,

We kindly ask that you verify values for the ‘max_execution_time’ (PHP time limit) and ‘upload_max_filesize’ (Max upload size) within your WooCommerce environment under WooCommerce > Status and provide a screenshot here.

max_execution_time is a limit for the execution time while running the script. For example, if you import content and script needs more than 30 secs then you may face a problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter.

Best Regards,
8Theme’s Team