Forum Replies Created

Viewing 30 posts - 2,461 through 2,490 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 12:39

    Hello, James,

    It’s not related to our theme, the WooCommerce plugin does not have checkboxes there by default, only displays registration privacy policy text, you can enable the Storefront theme (The Official WooCommerce Theme https://woocommerce.com/storefront/ ) and check https://prnt.sc/z7jeyg So, contact WooCommerce support if you want to submit feature request about this https://wordpress.org/support/plugin/woocommerce/

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 12:37

    Hello,

    We apologize for the delay in resolving this matter.

    Please use the following code to remove the effect from the button:

    .et_b_header-button:after {
        display: none;
    }

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 12:11

    Hello,

    We appreciate your prompt response.

    It seems possible that the screen may not be accurately displaying the colors. For instance, we applied a different color, as shown in the following screenshot: https://prnt.sc/judVvL7O7LJ6 It is clearly visible that the option is functioning as intended -https://gyazo.com/d37811c8f7f1ab5065cf06ec034ca87b

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 11:55

    Hello, Hassan,

    Thank you for reaching out to us.

    If you would like to request the addition of a new element, we kindly invite you to submit your suggestion on our Taskboard at the following link: https://www.8theme.com/taskboard/ . Should your request receive sufficient support from other customers, our development team will carefully consider including it in one of our future updates.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 11:46

    Hello, Nicola,

    We appreciate your prompt response.

    We have activated the requested option for you. Please refer to the following screenshot for confirmation: https://prnt.sc/Wl6tndxUIrxV Kindly clear your browser cache and check if the functionality for adding products to the cart is now working as expected.

    Should you encounter any further issues or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 11:43

    Hello, James,

    We appreciate your prompt response.

    1/ XStore Builders > Products Archive > edit template > https://prnt.sc/kn6irxVLslDm

    2/ Woocommerce > Settings > Accounts & Privacy > Privacy policy

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 11:27

    Hello, Nicola,

    Thank you for reaching out to us.

    We kindly request you to navigate to **WooCommerce > Settings > Products > Inventory** and enable the option to **Hide out of stock items from the catalog**. After making this adjustment, please clear your cache and review the result on a single product page.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 10:26

    Hello,

    Thank you for reaching out to us.

    In our demo, the AJAX add-to-cart functionality is enabled through the theme options. Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 10:25

    Hello,

    To help clarify any misunderstandings, we kindly ask you to record a video for us.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 10:20

    Hello, MonnaChu,

    Dashboard > Products > edit category > change parent category.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 10:16

    Hello, Alfonso,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 10:15

    Hello, Bogdan,

    Ajax adds to cart speed depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, ​please try to speed up the server response time. We can do nothing with it, you need to contact your hosting provider.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 09:07

    Hello, MonnaChu,

    Thank you for reaching out to us.

    Categories for the search are taken automatically.
    Regarding your inquiry, it is not possible to add a mega menu to the header AJAX search on mobile directly. The functionality of the AJAX search is designed to focus on search-related features, and integrating a mega menu into this area may not align with its intended purpose.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 08:59

    Hello, Gabriele,

    Thank you for reaching out to us with your inquiry.

    In case you are using Elementor, we would recommend you use the Pro Elements plugin and our new Builders – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-builders-getting-started/ By following this approach, the old Header Builder and Single Product Builder can be disabled via the Theme Options. This is the method we use to create our latest demo versions. For example – https://xstore.8theme.com/elementor3/plants-store/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 08:53

    Hello, Grace,

    Thank you for reaching out to us.

    We understand that you have created a static currency block in the mobile menu and mobile panel, but it is not functioning as expected.

    Could you please test if the switcher works fine when using a default theme, such as Storefront?

    First and foremost, we recommend contacting the support team of the plugin used to create the currency switcher. They will be able to investigate the issue further from their side.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 08:46

    Hello, Regencycigaremporium,

    Thank you for reaching out to us.

    Here is what we see when opening the first link you provided: https://prnt.sc/Xkp6OEyOTqez and here is what we see when opening the second link: https://prnt.sc/mMrkbxNRNlEm

    We have reviewed your screenshots and understand that the issue is visible on your end. However, we are unable to replicate the problem on our side. In such cases, the issue may be related to browser settings, additional extensions, or an outdated browser version.

    We kindly suggest trying the following steps:
    1. Use a different browser to see if the issue persists.
    2. Test the functionality on another computer to rule out any device-specific issues.

    Please let us know if the problem continues after these steps

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 08:37

    Hello, Tarique,

    Thank you for getting in touch with us.

    When editing a page using Elementor, the Text Button can be utilized. For example: https://prnt.sc/lSfvGXZlXKQ2 https://prnt.sc/fK0Xv0O6ASZs

    We hope this information is helpful.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 08:32

    Hello, Rodrigo Carlos,

    Thank you for letting us know.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 08:31

    Hello, Rodrigo Carlos,

    Thank you for reaching out to us.

    We understand that the menu icon is not appearing on mobile devices, except when the page is dragged down and the Header 2 becomes visible.

    Please go to Theme Options > Header Builder > Mobile header > Main header area > Cor WCAG.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 08:27

    Hello, MednaHolistic,

    Thank you for reaching out to us.

    Based on the details you have provided, it seems there are several issues that need to be addressed. Rest assured, we are here to assist you in resolving them.

    1. **Blog Post Images**: Please go to Posts in the Dashboard > click on Edit post > https://prnt.sc/0QEtV_f3b7yq

    2. **Meta Descriptions and Previews**: https://prnt.sc/BuaaED08XmQw

    3. **Language Change to Hungarian**: Please follow this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    4. **Breadcrumb Images**: Theme Options > Breadcrumbs > Background Image.
    For the Shop page, https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/ please go to XStore Builders > Products Archive > edit template > https://prnt.sc/l0ODF0CJkrwj

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 08:19

    Hello,

    We hope this message finds you in good health.

    Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/editing-404-page-content/
    In case you are using Elementor, please read this one – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-error-404-page-builder-with-elementor/
    Additionally, if you are utilizing an SEO plugin, we recommend reaching out to the plugin’s support team for further assistance.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 08:15

    Hello, Leon,

    Thank you for reaching out to us.

    We have reviewed the pages you provided, and the products are now displaying correctly.

    Next time, please try to apply the next solution: Woocommerce > Status > Tools > Brands transients > Clear, then Regenerate the product attributes lookup table and clear WooCommerce transients.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 08:08

    Hello,

    Thank you for reaching out to us. We appreciate your inquiry regarding editing or customizing product hover effects.

    Theme Options > Woocommerce (Shop) > Shop Elements > Variation swatches > Type > change the “popup” to “default”.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 08:06

    Hello, Bogdan,

    Thank you for reaching out to us!

    To enable the functionality where the cart opens on the right when a customer adds an item, please follow these steps:
    XStore Builders > Header Builder via Elementor > edit template > Cart element settings > https://prnt.sc/aHDbFV2e0p9n

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 08:02

    Hello,

    We hope this message finds you well.

    We would like to kindly inform you that we are unable to view the image you provided. Could you please resend it at your earliest convenience?

    Thank you for your understanding and cooperation.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2024 at 17:04

    Hello,

    Please click on this icon – https://prnt.sc/2pl-8lf0QWp9

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2024 at 17:01

    Hello,

    Thank you for reaching out to us.

    Currently, you have two templates available. However, as observed in your video https://prnt.sc/fni7gD5Inb96 only one of them is being applied, which is expected behavior. By default, there is no option to create separate search results pages based on whether you are searching for blog posts or store products. There can only be one unified search results page.

    If you would like to request the addition of new features and options, we kindly invite you to submit your suggestion on our Taskboard at the following link: https://www.8theme.com/taskboard/ . Should your request receive sufficient support from other customers, our development team will carefully consider including it in one of our future updates.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2024 at 16:55

    Hello, Ankit Khandelwal,

    We kindly ask that you verify values for the ‘max_execution_time’ (PHP time limit) and ‘upload_max_filesize’ (Max upload size) within your WooCommerce environment under WooCommerce > Status and provide a screenshot here.

    max_execution_time is a limit for the execution time while running the script. For example, if you import content and script needs more than 30 secs then you may face a problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2024 at 16:53

    Hello Keesha,

    Thank you for reaching out to us and for using the XStore theme. We truly appreciate your support.

    We understand the inconvenience you’re experiencing with editing the Single Product and Products Archive Pages in Elementor.

    XStore Builders > Archive Product Builder with Elementor > edit template > https://prnt.sc/APux24lxfK_p We do not see a problem.

    Could you please record a video of your actions and the problem?

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2024 at 16:32

    Hello,

    Thank you for contacting us and for using XStore.

    We’ve changed the Quantity Style here – https://prnt.sc/R7SfKAcK4BCR Please check the result.
    Quantity Style – “Select” is limited by 5, so in your case, it is recommended to use another type.

    Best Regards,
    8Theme’s Team

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    Viewing 2,490 results - 2,461 through 2,490 (of 68,220 total)
Viewing 30 posts - 2,461 through 2,490 (of 68,220 total)
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