Hello, MonnaChu,
Could you please provide a more detailed explanation of your request, along with screenshots, to help us better understand what you mean and the result you wish to achieve?
Warm Regards,
The 8Theme Team
Hello, MonnaChu,
Could you please provide a more detailed explanation of your request, along with screenshots, to help us better understand what you mean and the result you wish to achieve?
Warm Regards,
The 8Theme Team
Hello, Buyfantasticsouvenir,
Could you kindly provide a screenshot of the text you are trying to translate?
Best Regards,
8Theme’s Team
Hello, D88dcjj,
Here, you can view and modify the products for which the template created for you is applied: https://prnt.sc/_Tn6AD3jfKdn
Currently, we have applied the template to all products: https://prnt.sc/qWTC6yRp1Zbv Therefore, you can clear the cache and check the result.
Best Regards,
8Theme’s Team
Hello, Nicolo,
Thank you for reaching out to us.
Custom CSS can be utilized to remove the pop-up from specific pages. To assist you further, could you kindly provide us with the URLs of the pages in question?
We look forward to your response.
Best regards,
The 8Theme Team
Hello, Ollamallo,
Via the Header Builder, you can create a few templates and set them for different pages, for example – https://prnt.sc/OnflP2fjCATS
Warm Regards,
The 8Theme Team
Hello, James,
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Hello, Fantasy,
We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
Best regards,
8Theme’s Team
Hello, Rob,
Thank you for reaching out to us.
Could you please provide the URL of the product you are talking about and temporary wp-admin access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team.
Hello, Nicolo,
Thank you for reaching out to us.
Here is a screenshot for you – https://prnt.sc/DAhATTHwSXRg
Best regards,
8Theme’s Team
Hello, Shounak_65753,
Thank you for contacting us and for using XStore.
We’ve set https://prnt.sc/aiGMPEJlWfDJ for your header.
About additional questions, please describe them one by one with screenshots or videos for a better understanding.
Warm Regards,
The 8Theme Team
Hello, Dave6641,
Thank you for reaching out to us.
We’ve created a Test page on your site, please check.
https://prnt.sc/JlaotdS4by3m https://prnt.sc/wsF0bFHUpGc0
Best Regards,
8Theme’s Team
Hello, DashDoor,
Thank you for getting in touch with us.
Please read this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-briefly-unavailable-for-scheduled-maintenance-error-in-wordpress/
Warm Regards,
The 8Theme Team
Hello, Chandru,
Thank you for contacting us and for using XStore.
Please follow this article – https://www.8theme.com/documentation/xstore/menu-set-up/how-to-enable-product-categories-for-menus/
Warm Regards,
The 8Theme Team
Hello, D88dcjj,
Thank you for reaching out to us.
Regarding your inquiry, both Rank Math and XStore offer breadcrumb features, and you are free to use either one based on your preference. Generally, it does not matter which one you choose, as both options are designed to enhance navigation and improve user experience. However, we recommend enabling breadcrumbs from only one source to avoid potential conflicts or duplicate breadcrumb trails on your website.
If you are already using Rank Math for SEO purposes, you may find it convenient to use its breadcrumb feature. On the other hand, if you prefer to keep everything managed within the XStore theme, you can utilize the built-in breadcrumb functionality.
We hope this information is helpful.
Best regards,
8Theme’s Team
Hello, MonnaChu,
Sorry for the late response because of the weekend.
Could you kindly let us know if you have already resolved any of the issues on your own? If there are still outstanding concerns, we would greatly appreciate it if you could provide more details, along with any relevant videos or screenshots, to help us better understand the situation.
Thank you for your cooperation.
Warm Regards,
The 8Theme Team
Hello, James,
We appreciate your prompt response.
To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.
We appreciate your cooperation.
Best Regards,
8Theme’s Team
Hello, Digiklick,
Thank you for reaching out to us with your query.
Could you please test if the same issue occurs when using a default theme, such as Storefront?
Typically, such issues are not related to the theme itself, but we would like to confirm.
The Loginisation/Registration functionality comes from the WooCommerce plugin, and you can read more in WooCommerce documentation – https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings
https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/
We recommend contacting the WooCommerce support team – https://wordpress.org/support/plugin/woocommerce/
Best Regards,
8Theme’s Team
Hello, Nirmalya,
Thank you for reaching out to us.
To change the color of the fake sales pop-up, please use the custom CSS code:
#sales-booster-popup .sales-booster-popup-inner {
background-color: red;
}
Best regards,
8Theme’s Team
Hello, Ram Yadav,
Thank you for getting in touch with us.
We’ve disabled Catalog mode (this option prevents customers from purchasing products) in Theme Options > Shop > Catalog mode. Please clear cache and check the result.
Best regards,
8Theme’s Team
Hello, MonnaChu,
Please accept our apologies for the delayed response due to the weekend.
The functionality of the off-canvas https://prnt.sc/ZGNZ8qkNhW8U in your Mobile panel depends on the presence of a Wishlist element in the mobile header https://gyazo.com/b5e84c59a6a53f6c3d091c989ac2f1ce https://prnt.sc/H5fRJ-d5WiTN .
In its absence, the link from the Mobile panel will redirect users to the respective page. This is applicable to the Cart, Wishlist, Compare, and Account elements of the Mobile panel as well.
Best Regards,
8Theme’s Team
Hello,
We appreciate your prompt response.
We’ve edited the Style settings for the logo image on your site – https://prnt.sc/1nmeG3I92Hze
Please check and edit the mentioned settings further.
Best regards,
8Theme’s Team
Hello, Warshne,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team.
Hello, James,
Thank you for reaching out to us.
The current header on your website has been created using **Theme Options > Header Builder**. In this case, you can use static blocks to create a mega menu, as demonstrated in this video: https://youtu.be/JiI6qDaVtY4?feature=shared
If you have any further questions or need additional assistance, please don’t hesitate to contact us.
Best regards,
8Theme’s Team
Hello, Nirmalya,
Thank you for contacting us and for using XStore.
To adjust the background color, please navigate to: Theme Options > Styling > Input > Background Color.
Best regards,
The 8Theme Team
Hello, Bagwani,
This could be due to various reasons such as a conflict with a plugin or incorrect server settings. To resolve this, you could try disabling all plugins temporarily to see if the issue persists. If it resolves, reactivate them one by one to identify the problematic plugin.
We kindly recommend reaching out to your hosting provider’s support team, as the current issue is not related to our area of expertise. Unfortunately, we are unable to provide assistance on this matter.
Best regards,
8Theme’s Team
Hello, Damage Case,
Thank you for reaching out to us.
Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
The 8Theme Team
Hello,
Thank you for reaching out to us.
To change the background of a banner on the main page to better match the colors of your website, please go to Static blocks and edit Shop Banner, because of https://prnt.sc/nlOu8SoO0m22 > https://prnt.sc/fJQdz_l02OkL
Best regards,
8Theme’s Team
Hello, MonnaChu,
Thank you for reaching out to us.
XStore Builders > Archive Products > edit template https://prnt.sc/XQqzNSleD7EG > add content at the top.
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
We have reviewed the page on your website, and everything appears to be functioning properly. Could you kindly confirm if you were able to resolve the issue on your own?
Please let us know if you require any further assistance.
Best regards,
8Theme’s Team
Hello, Nirmalya,
Thank you for reaching out to us.
To change the photo in the specified section, please follow these steps: Dashboard > Products > Categories > edit category.
If you need further assistance or detailed guidance, please let us know, and we’ll be happy to help.
Best regards,
8Theme’s Team