Hello, Yasir,

We hope this message finds you well.

We would like to inform you that the Pro Elementos plugin has been activated to address the issue at hand. Kindly ensure that this plugin remains enabled to avoid any disruptions.

Thank you for your understanding and cooperation.

Warm Regards,
The 8Theme Team

Hello, Yasir,

Thank you for getting in touch with us.

We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, then check the header and footer.

If this does not resolve the problem, we kindly ask that you provide us with access to your admin panel so we can review your settings and assist you further.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

The Product Tag Cloud can be added to the Shop page sidebar by navigating to Appearance > Widgets in your WordPress dashboard.

If this does not meet your requirements, you are welcome to submit a request for new functionality on our Taskboard via the following link: https://www.8theme.com/taskboard/ . Suggestions that receive significant support from other customers will be thoroughly reviewed by our development team for potential inclusion in future updates.

Should you have any further questions or need assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Incanda,

Thank you for your cooperation. Please feel free to take your time.

Best regards,
The 8Theme Team

Hello, Boddicker,

Thank you for reaching out to us.

The Spotlight Categories element, used in Archive products Builder via **Elementor > Edit Template**, functions exclusively with categories, not with tags or brands. If this element is not required on the product pages filtered by tags, you can create a new template, import the current layout into it, and remove this element from the content. Afterward, you can apply the new template specifically for tags using conditions. Please refer to this screenshot for guidance: https://prnt.sc/lh4kxuW17sTH

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ We kindly request that you downgrade the PHP version from 8.3.6 to either 8.1 or 8.2, as not all plugins are compatible with the current version. Please contact your hosting provider to perform this action on your behalf and inform us once it has been completed.

2/ Please provide us with FTP access in private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

Thank you for contacting us and for using XStore.

1/ To create a new page and add content using Elementor, please follow these steps:
1. Navigate to Pages > Add New, enter a title for your page, and save it.
2. Edit the page content using Elementor and add the desired elements.

You can find video tutorials on YouTube that demonstrate how to create page content using Elementor.

At this time, we do not see any specific issues or concerns that would require assistance from the theme author, as the process of creating page content is common across many themes. However, if you encounter any theme-specific challenges, please do not hesitate to let us know, and we will be happy to assist you.

2/ We would like to inform you about a recent update concerning the Elementor plugin. The update involves a transition from using “Sections” to “Containers.” This change aims to enhance the flexibility and functionality of your web design experience.
https://elementor.com/help/transitioning-from-sections-to-containers/ https://elementor.com/help/convert-existing-sections-to-containers/

3/ Top Header and Menu Bar can be edited via XStore Builders > Header Builder via Elementor > edit template.

4/ Here is an example of an image with a lightbox – https://prnt.sc/A7DEZmBD4YIl

5/ To edit the Footer content go to XStore Builder > Footer > edit template https://prnt.sc/sxq-X4uuly4l

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello, TheOne,

Thank you for reaching out to us.

1/ Edit using Elementor > settings for sections > padding – https://prnt.sc/6YZt85cdKcM2

2/ Could you kindly record a video demonstrating the issue you are experiencing? Additionally, could you let us know which demo version was imported on your site? This information will help us assist you more effectively.

If you have any further questions, please don’t hesitate to contact us.

Best regards,
8Theme’s Team

Hello, Goran,

Thank you for reaching out to us.

1/ Please update theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and Core plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ Could you please provide the links to the products featured in your screenshots?

3/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello,

Could you please provide temporary wp-admin and FTP access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

You can utilize the Archive Builder feature via Elementor by following this guide: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/ To achieve your goal, you can create two templates. The second template should be identical to the first one (which is applied to all product archives) but should include the “Archive Description” element in the desired area. This element will display the brand description and can be applied exclusively to brand pages https://prnt.sc/ng5VBYomRVSL

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Aya Mohamed,

Thank you for reaching out to us.

Do you use our Email Builder or default woocommerce mails?

If you are utilizing our Email Builder, we recommend reviewing the following guide for assistance: https://www.8theme.com/topic/how-to-translate-widht-translatepress-emails-created-with-email-builder/

Best Regards,
8Theme’s Team

Hello, Crashraider,

We kindly ask you to provide us with access to your account privately via the Private Content area. Additionally, please let us know which browser you are using and share the link to the page shown in your screenshot.

This will allow us to log in under your account to view the issue as you see it. At the moment, the problem is not visible on our end, so we are relying on your cooperation to help us investigate further.

We appreciate your assistance and look forward to receiving the requested information to proceed.

Best regards,
8Theme’s Team

Dear @Abdul Moiz,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello, Emmy,

Thank you for reaching out to us.

We noticed that your website is currently in maintenance mode, which prevents us from being able to access and review it.

Theme Options > Styling > Edit colors, Theme Options > Typography, and so on.

Additionally, you can edit your pages using Elementor by adjusting the settings of individual elements as needed.

If you require further assistance, please don’t hesitate to let us know.

Best Regards,
8Theme’s Team