Hello, Organic Ecommerce Store,

Thank you for reaching out to us.

To manually alter the “sold” number in WooCommerce, you can do this by editing the product’s metadata in the WordPress database or using a plugin. Here is a link to the Woocommerce support forum to get further assistance – https://wordpress.org/support/plugin/woocommerce/

In our demos, we use the next way: after set stock quantity https://prnt.sc/Vm2TJDKiKSZP we did a few orders with Cash on delivery payment just for the demo, to show how it can be displayed, for example on this product https://xstore.8theme.com/elementor3/grocery-mega-market/product/essentials-vegetable-box/

Best regards,
8Theme’s Team

Hello,

We are using FileZilla and were able to connect, but the FTP directory is empty – https://prnt.sc/CCEFJBeHjiWh
Please check the destination folder of the user, we need access to your WP installation.

Best Regards,
8Theme’s Team

Hello, Abdul Moiz,

Thank you for reaching out to us.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Then provide us with FTP access via the private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Dear @Benas,

Thank you for conducting the testing and for sharing the results with us.

Based on your findings, it appears that the best course of action would be to reach out to the WooCommerce plugin support team directly via the following link: https://wordpress.org/support/plugin/woocommerce/ Please explain to them that the issue persists regardless of the active theme, and that the theme authors have recommended contacting their support team for further assistance.

Best regards,
8Theme’s Team

Hello, Narmutoys,

Thank you for reaching out to us.

We kindly request you to clear your browser cache and check if the issue persists. Please let us know how it works afterward.

Should you need further assistance, feel free to contact us.

Best regards,
8Theme’s Team

Hello, TheOne,

Thank you for getting in touch with us.

We can’t log in to your site – https://prnt.sc/K-ASLpISqngq

Please try to use this custom CSS code:

.etheme-product-grid-item .etheme-product-grid-button {
    display: inline-flex;
    align-items: center;
    line-height: 1.4;
}

Best regards,
8Theme’s Team

Hello, TheOne,

We hope this message finds you well.

The issue you are experiencing has been caused by a recent WordPress update. We are pleased to inform you that we have already released an updated version of the theme, which includes a fix to address this compatibility issue.

We kindly ask you to update the theme on your website to the latest version https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ Additionally, please ensure that the core plugin is also updated https://www.8theme.com/documentation/xstore/plugins/plugins-update/ As a reminder, after completing the updates, it will be necessary to clear your website cache to see the changes take effect.

Should you have any questions or require further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, MednaHolistic,

We sincerely apologize for the delay in responding to your inquiry.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

To ensure efficient assistance, we kindly request that you post separate questions in individual topics on our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ https://www.8theme.com/documentation/xstore/xstore-builders/xstore-my-account-page-builder-with-elementor/

2/ Loco Translate > Plugins > XStore Core plugin > Edit translation.

3/ Have you solved this already https://prnt.sc/GdRkJQ4TONXb ?

4/ Please describe your request in more detail.
Additionally, edit the translation of XStore Core plugin.

5/ Theme Options > Mobile panel > Sections, you can add a custom link there.

6/ Loco Translate > Plugins > XStore Core plugin; Loco Translate > Themes > XStore.

7/ Edit page using Elementor > Cart element settings > Cart Totals Additional Block.

8, 9/ This situation is not related to our theme. Please try re-uploading the image in the media library or contact your hosting provider to resolve the issue.

Best regards,
8Theme’s Team

Hello, MAHDAR,

Thank you for contacting us and for using XStore.

Regarding your statement, “I created a template for products using a Loop Item,” we kindly request that you provide us with some screenshots to help us better understand your setup. This will allow us to recreate it on our test site for further analysis. Alternatively, you may share both a screenshot and the URL of your site for our reference.

We appreciate your cooperation and look forward to assisting you further.

Warm Regards,
The 8Theme Team

Hello, Grace Chen,

Thank you for reaching out to us.

To begin, we kindly ask you to perform the following test to determine whether the issue is related to the theme on your website. Please activate the default WooCommerce theme, Storefront, by navigating to Appearance > Themes, and then check how the form appears on the contact page.

If the issue persists regardless of the active theme, we recommend contacting the plugin author responsible for creating the form for further assistance.

Thank you for your cooperation in advance.

Best regards,
8Theme’s Team

Hello, Emmy,

We appreciate your prompt response.

1/ Could you record a video of your actions and the problem?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Amish,

We appreciate your prompt response.

We have disabled third-party plugins and successfully imported the demo content. You may now reactivate the necessary plugins. However, we kindly advise against activating plugins that are not essential, as each plugin consumes resources and may slightly impact the website’s performance. Additionally, please note that different plugins can sometimes conflict with one another, so it is generally recommended to avoid enabling unnecessary plugins.

Should you have any further questions or require assistance, please feel free to reach out.

Best Regards,
8Theme’s Team

Dear @Abdul Moiz,

You, you are right. We’ve activated the Loco Translate plugin, changed the text via Loco Translate > Plugins > XStore Core > edit translation, and disabled the Loco plugin.

Warm Regards,
The 8Theme Team

Hello, Amish,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Recep,

We sincerely apologize for any inconvenience caused by our decision to temporarily disable the plugin in order to address your issue. Moving forward, you will have the ability to independently review third-party plugins as needed.

If you wish to continue using a specific plugin, we kindly recommend reaching out to the plugin’s support team for assistance. Alternatively, you may find it helpful to review the plugin’s settings yourself to identify the option responsible for disabling the “Additional Information” field on the Checkout page.

At this time, we have determined that your inquiry does not pertain directly to our theme. As such, we would like to emphasize that while we are fully committed to ensuring the proper functionality of our theme, we cannot take responsibility for the behavior or performance of third-party plugins that you may choose to use.

Thank you for your understanding.

Best Regards,
8Theme’s Team