Dear Customer,

Thank you for reaching out.

We kindly recommend contacting the support team of the plugin mentioned in the error message for further assistance.

If you also require support from our side, please provide us with temporary WP-Admin and FTP access so we can investigate the issue more thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello,

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Yes, our theme supports both language and currency customization. To change the language to Brazilian Portuguese, you can use the built-in WordPress localization feature. Simply go to Settings > General in your WordPress dashboard and select “Portuguese (Brazil)” from the Site Language dropdown menu.

For currency settings, if you are using WooCommerce, you can change the currency by navigating to WooCommerce > Settings > General. There, you will find the option to set the currency to Brazilian Real (BRL), along with other currency display options.

If you require a multilingual store or wish to offer multiple currencies, we recommend using plugins such as WPML for language translation and a multi-currency plugin compatible with WooCommerce for currency switching.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you very much for your kind words and thoughtful message. We truly appreciate your support and are glad to hear that our assistance has been helpful to you, even in matters beyond the scope of our theme.

As a beginner, it’s completely natural to have questions. Please don’t hesitate to reach out if you find yourself in need of any other assistance—we’ll be happy to support you.

Thank you once again for your trust and kind appreciation.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/menu-set-up/how-to-add-an-image-for-a-menu-item/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

We have disabled third-party plugins, removed the old demo content, and re-imported it. Kindly review the result at your convenience.

You may now reactivate the necessary plugins. However, we recommend enabling only those plugins that are essential for your website’s functionality, as each additional plugin may slightly impact the site’s performance.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please check this topic – https://www.8theme.com/topic/ajax-header-search-categories-not-in-chronological-order/#post-435427

Warm Regards,
The 8Theme Team

Hello,

Thank you for contacting us and for using XStore.

Could you please provide the link to the page shown in your screenshot?

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/cant-see-changes-in-the-header-on-the-home-page/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Yes, it is possible to import the demo content while keeping your existing products and order history. However, we recommend proceeding with caution. Before importing the demo, please make sure to create a full backup of your website, including the database and all files, to avoid any potential data loss.

When importing the demo content, avoid selecting the option to delete existing content. This way, your current products and order history should remain intact. Please note that some settings or content may still be affected depending on the demo and import method used.

If you need assistance with the import process or would like us to guide you step by step, feel free to let us know.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Please check the pages of these 2 categories – https://prnt.sc/VWCibkWCUbAT
and find attached a video demonstrating the work we have completed (Private Content). In summary, you can create new static blocks with the desired content and add them to the category descriptions using shortcodes.

Best regards,
The 8Theme Team

Hello, Rich Kil

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team