Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We appreciate you updating your website’s brand color through Theme Options > Styling/Colors. While this method updates many areas of the site, some elements—such as icons, buttons, and other components—may require additional configuration to reflect the new color consistently.

Edit content using Elementor > change settings of elements;
XStore Builders > select builder, for example – Header Builder with Elementor > edit templates > change settings of elements;

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please record a video demonstrating the steps and the specific page where the mentioned messages with the green background can be seen?
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you kindly enable the “Always Load Cart Fragments” option by navigating to XStore > Theme Options > Speed Optimization?

If this does not resolve the issue, we kindly ask you to provide us with temporary access to your WordPress admin panel so we can investigate further.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

If you would like to use our theme on multiple websites, you will need to purchase a separate license for each site, as per the terms of the license agreement. This ensures proper support and updates for each installation.

At the moment, XStore is available at a discounted price of $39 (regular price is $59).
We believe this is already a great deal, especially considering all the recent updates and new features added in version 9.5.1

Feel free to grab the discounted licenses while the offer is still active!

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The next custom CSS code can be used:

.et-cookies-popup-wrapper .cookies-button:only-child {
    background-color: black;
}
.et-cookies-popup-wrapper .cookies-button:only-child:hover {
    background-color: green;
}

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please rename https://prnt.sc/JQ_gWIokAE8z to xstore-core-pl_PL.po and change the location to System one

Warm Regards,
The 8Theme Team

Hello,

1. Appearance > Widgets > Shop sidebar > select static block or delete the widget
https://prnt.sc/WuzLEo1Juout

2. Header Builder > Stisky header settings > Background Color

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Woocommerce > Settings > Products > Shop page – https://prnt.sc/y0bRuqxK7Pi6

Could you kindly provide more detailed information regarding the issue you are experiencing? Additionally, please describe the desired outcome so that we can assist you more effectively.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

We kindly ask you to ensure that the access credentials are functioning properly – https://prnt.sc/swGZOjvegSOL

Thank you for your attention to this matter.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To modify the content displayed on your account page—such as the text “Today is a great day…”—you will need to edit the template files directly or use a child theme to override the default content.

Alternatively, you may consider using the Loco Translate plugin to change specific text strings.

If you are referring to the entire section highlighted in your screenshot, please navigate to:
WooCommerce > Settings > Account > XStore “My Account” Page Settings > Account Type or Products Type.

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Dear Customer,

Thank you for reaching out.

We kindly recommend contacting the support team of the plugin mentioned in the error message for further assistance.

If you also require support from our side, please provide us with temporary WP-Admin and FTP access so we can investigate the issue more thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello,

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team