Hello,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We kindly ask you to review the following article: https://elementor.com/help/mobile-editing/ Additionally, you can find various tutorial videos on Elementor’s official YouTube channel that may assist you in achieving your desired outcome.

For further assistance, we also recommend reaching out to Elementor’s support team via the following link: https://wordpress.org/support/plugin/elementor/

Please note that we are redirecting you to these resources because your inquiry is not directly related to our theme. The result you wish to achieve depends entirely on the functionality of the Elementor plugin and the settings you configure within it.

Warm Regards,
The 8Theme Team

Hello,

Could you please provide an example of the desired result for better understanding?

Best regards,
8Theme Team

Hello, Smalameri,

Thank you for contacting us and for using XStore.

Loco Trasnalte > Plugins > Core > edit translation.

Sales booster > settings > https://prnt.sc/jjcT57yqkmG- and so on.

Edit header template using Elementor > settings of elements – https://prnt.sc/08M7HZS46b53 https://prnt.sc/47dMPrLYjaNW , edit pages using Elementor > change texts in settings there.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Anurag,

Thank you for contacting us and for using XStore.

Dashboard > Products > Categories > add description – https://prnt.sc/qSj5vs3xxnue

To make the category description visible on the product archive page, you can add an appropriate element https://prnt.sc/1epWDDKdBOP0 via the Products Archive Builder using Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Leon,

We’ve added custom CSS code for you – https://prnt.sc/bRrR96nCtnFh

Best regards,
8Theme’s Team

Hello, Mahamud Hassan,

Thank you for contacting us and for using XStore.

https://prnt.sc/dYZaHw6pIpnY

Warm Regards,
The 8Theme Team

Hello, Brandon,

Thank you for contacting us and for using XStore.

It appears that the topic was closed by you, possibly by accident. Please note that we did not close the topic on your behalf – https://www.8theme.com/topic/problems-with-configuration-and-understanding-the-amp-plugin-and-editing-the-pages-on-that/#post-433719

Firstly, please be informed that the AMP plugin is not mandatory. Secondly, all available settings can be accessed via XStore > AMP XStore in your dashboard.
https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/
https://www.8theme.com/documentation/xstore/amp-plugin/home-page-section/
https://www.8theme.com/documentation/xstore/amp-plugin/general-section/

Please note that no additional customization options are available beyond what is provided. If the current settings do not meet your requirements, you may find that this plugin is too minimalistic for your specific needs.

This plugin was created to render the page faster by loading pages with minimal HTML, Javascript and styles.
Because AMP uses minimal code for quick loading, it can’t include all the elements on a fully functioning webpage, such as certain widgets, embedded content, or pages created using page builders (Elementor/WPBakery). This means that a webpage viewed with AMP looks like a mobile application to facilitate the user experience and doesn’t look exactly the same as how the original page would appear on a desktop or laptop.
XStore AMP allows to adjust the Home page elements, supports WooCommerce pages, Blog and posts (because pages/posts come with simple styles and texts), pages created by Elementor/WPBakery displayed in non-AMP version.

If you are not satisfied with our theme, you are welcome to submit a refund request via the following link: https://themeforest.net/refund_requests/new

Should you have any further questions, please do not hesitate to reach out.

Warm Regards,
The 8Theme Team

Hello, Leon,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Kindly navigate to XStore > Theme Options > WooCommerce > Shop > Catalog Mode > Off and check again.

Best Regards,
8Theme’s Team

Hello,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We kindly ask you to review the following article: https://contactform7.com/faq/i-get-an-error-message-with-a-red-border-so-how-can-i-solve-this/

If the issue persists, we recommend reaching out directly to the support team of the Contact Form 7 plugin – https://wordpress.org/support/plugin/contact-form-7/ . Please note that the functionality of this plugin is independent of the active theme, and as theme authors, we do not have control over its operation.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, Cristina,

We have not removed the background image.

Best regards,
8Theme’s Team

Hello, Anurag,

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ Change the Thumbnails Size and regenerate thumbnails using a plugin.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please try to add the next code in your child-theme/functions.php
add_filter('etheme_autoscroll_single_tabs_on_mobile', '__return_false');

Clear the cache of the mobile browser and check the result.

We do not see a child theme on your site, you can download it from this page – https://www.8theme.com/account
Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Best Regards,
8Theme’s Team