Hello, Lemuel Sulit,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Rakesh,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Could you please provide a link to the page where the notices are displayed?

Best regards,
8Theme Team

Hello, Krzysztof,

I apologize for the delayed response, as it was the weekend.

We have checked the search functionality on the website you specified, and everything appears to be working correctly. It is possible that the issue has already been resolved.

Could you please confirm if the problem still persists?

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Rashkoff,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please refer to this article for instructions on creating a transition for the theme and Core plugin –
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Best regards,
8Theme’s Team

Hello, Cristina,

Private Content

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

The settings function as specified within the Elementor plugin. We would like to clarify that there is no issue related to our theme, and you would achieve the same result with any other theme.

If we have understood your request correctly, you would like to make the top block narrower than the bottom one by adding empty margins on the sides. We have adjusted the settings accordingly—please check and let us know if everything works as expected – https://prnt.sc/M4xll37oY6Wh

Best regards,
8Theme Team

Hello, Brandon,

We are sorry to hear that you are dissatisfied. We have conducted a review of your request. The following topic has been closed by you – https://www.8theme.com/topic/problems-with-configuration-and-understanding-the-amp-plugin-and-editing-the-pages-on-that/#post-433719 , while this one remains open: https://www.8theme.com/topic/no-documentation-how-to-edit-the-pages-for-the-amp-version-of-my-site-no-tutorials-nada/#post-433731

We apologize for the delay in our response due to the weekend and appreciate your understanding. Please note that our response times may vary and can take up to 24 hours from Monday to Friday and up to 48 hours on weekends (Saturday–Sunday). However, we usually respond faster than that. Kindly refrain from submitting multiple topics for the same request, as this does not expedite the response time.

Additionally, we kindly ask that you do not use ratings as a means of pressure or manipulation, as such actions would be against the Envato/ThemeForest guidelines.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Thank you for your patience and cooperation.

Best regards,
8Theme’s Team

Hello, Fabio,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

We hope you are doing well.

Kindly take a moment to review the following article: https://www.8theme.com/documentation/xstore/woocommerce/product-images/ It provides important information regarding product images.

Additionally, we recommend regenerating thumbnails using the appropriate plugin to ensure optimal display and performance.

Should you require any assistance, please do not hesitate to reach out.

Warm Regards,
The 8Theme Team

Hello, Nauman,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for contacting us and for using XStore.

Sometimes when you import a demo with a great number of images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for getting in touch with us.

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

Let us know the results.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

As we can see, paddings work fine – https://gyazo.com/ac9607587ab5fabd875f4228dccf8770 https://gyazo.com/f1b048f97ae5a5e309bca8804a0c7331

Could you please clarify the specific result you would like to achieve? This will help us provide you with more accurate guidance on the necessary adjustments.

Best regards,
8Theme Team

Hello,

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team