Hello, Nitin Sharma,

1. Have you changed wp-admin access? We can’t log in – https://prnt.sc/se8cd4LN-AyU Please provide the correct credentials.

2. The videos demonstrate the necessary settings that need to be configured. We kindly request you to provide screenshots of your current settings –
https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

3. We can’t connect FTP:

Error:         	Connection timed out after 20 seconds of inactivity
Error:         	Could not connect to server

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Xstore builders > Archive products > edit template > https://prnt.sc/_NlKxuxS547q

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

1/ Please clear the cache and check the background image now.

2/ Could you please provide temporary FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1. “I am experiencing an issue where the banner appears cut off in the mobile view.” – could you provide a screenshot and temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2. “In Amp mode, the payment option is disabled and does not work.” – Does it work fine when AMP plugin is disabled? Could you record a video to better understand your request?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

Hello,

https://prnt.sc/RFeVLldllUvb – go to Header Builder via Elementor > delete template or edit contions https://prnt.sc/C1jD4YNXMuGp > https://prnt.sc/Pbyjw37KB-H4, and then you will be able to edit header content via Customizer.

Best regards,
8Theme Team

Hello,

Any email address can be used for the new account, it does not have to be your personal email.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please follow this article – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Nitin Sharma,

Thank you for reaching out to us.

1/ Please provide screenshots of your google login and FB settings.

2/ Could you please provide temporary FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

3/ Add to cart and buy now buttons are currently visible ona single product page – https://prnt.sc/kHN1L6VgXwRr

Best Regards,
8Theme’s Team

Hello Christophe,

Thank you for reaching out to us.

Custom CSS code can be added in Theme Options > Theme custom CSS:

#sales-booster-popup {
    width: 600px !important;
    border-radius: 100px !important;
    border: 1px solid #8fae52 !important;
}
#sales-booster-popup .heading {
    font-size: 1rem !important;
}
#sales-booster-popup .info {
    font-size: 0.8rem !important;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Alper,

Thank you for choosing XStore as your WooCommerce WordPress theme.

The functionality in question is provided by the WooCommerce plugin, and our theme does not influence it. We kindly recommend that you contact the support team of the respective plugin for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

Please note that the plugins included with the theme can only be used in conjunction with the XStore theme.

Should you have any further questions, please feel free to ask.

Best regards,
8Theme’s Team

https://www.8theme.com/topic/how-to-deactivate-sticky-cart-it-is-conflicting-with-my-shipping-plugin/#post-434244

Hello,

Thank you for reaching out to us.

To display the Slider Revolution only on the homepage, please follow these steps:
– edit the Home page and add the slider;
– edit the header builder template and remove the slider.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand your request regarding the sorting functionality. You would like the sorting to be based on your custom settings, such as item or SKU number, instead of the newest products.

We highly encourage you to share your suggestions on our Taskboard at https://www.8theme.com/taskboard/. If your ideas garner sufficient support from other customers, our development team will carefully evaluate the possibility of including them in a future update.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Yes, the XStore theme is compatible with the LiteSpeed Cache plugin. However, we recommend configuring the plugin settings carefully to ensure optimal performance and compatibility with the theme and plugins.

Additionally, please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best regards,
8Theme’s Team