Forum Replies Created

Viewing 30 posts - 1,081 through 1,110 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2025 at 14:17

    Hello,

    1/ Please clear the cache and check the background image now.

    2/ Could you please provide temporary FTP access?
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2025 at 14:11

    Hello, Tobias,

    1/ We’ve disabled “Remove query strings from static resources” for you. Please clear cache and check now https://prnt.sc/fqJ_X9TtjeZj

    2/ Header Builder via Elementor > edit template https://prnt.sc/MOJ-j_TWhXB1

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2025 at 13:10

    Hello,

    Thank you for reaching out to us.

    1. “I am experiencing an issue where the banner appears cut off in the mobile view.” – could you provide a screenshot and temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    2. “In Amp mode, the payment option is disabled and does not work.” – Does it work fine when AMP plugin is disabled? Could you record a video to better understand your request?
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2025 at 11:59

    Hello,

    https://prnt.sc/qAuMkDIgtwPS
    or provide us with temporary wp-admin access and we will help you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2025 at 11:48

    Hello,

    https://prnt.sc/RFeVLldllUvb – go to Header Builder via Elementor > delete template or edit contions https://prnt.sc/C1jD4YNXMuGp > https://prnt.sc/Pbyjw37KB-H4, and then you will be able to edit header content via Customizer.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2025 at 11:45

    Hello,

    Thank you for providing the screenshot. The fields you see need to be filled in by you with any temporary data, as this is a temporary account for our use.

    Once you have completed the required fields and created the account, please share the login details with us so that we can access your website.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2025 at 11:15

    Hello,

    Any email address can be used for the new account, it does not have to be your personal email.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2025 at 10:23

    Hello,

    We appreciate your prompt response.

    1/ We can’t log in. Please disable the Additional verification.

    2/ Please go to Theme Options > WooComemrce > Shop > Shop page layout > Pagination type > set “Default” and check the Archive Product Widget after that.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2025 at 10:10

    Hello,

    Thank you for reaching out to us.

    Please follow this article – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

    Your site is under maintenance mode, so we can’t check it.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2025 at 09:05

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2025 at 08:38

    Hello, Nitin Sharma,

    Thank you for reaching out to us.

    1/ Please provide screenshots of your google login and FB settings.

    2/ Could you please provide temporary FTP access?
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    3/ Add to cart and buy now buttons are currently visible ona single product page – https://prnt.sc/kHN1L6VgXwRr

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2025 at 08:28

    Hello, Tobias,

    We appreciate your prompt response.

    Please go to XStore Builders > Archive products > edit template https://prnt.sc/ov0iwJgRA84n > https://prnt.sc/eytq9_YLpMFC

    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2025 at 16:43

    Hello Christophe,

    Thank you for reaching out to us.

    Custom CSS code can be added in Theme Options > Theme custom CSS:

    #sales-booster-popup {
        width: 600px !important;
        border-radius: 100px !important;
        border: 1px solid #8fae52 !important;
    }
    #sales-booster-popup .heading {
        font-size: 1rem !important;
    }
    #sales-booster-popup .info {
        font-size: 0.8rem !important;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2025 at 15:52

    Hello,

    You’re welcome!

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2025 at 15:31

    Hello, Alper,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    The functionality in question is provided by the WooCommerce plugin, and our theme does not influence it. We kindly recommend that you contact the support team of the respective plugin for further assistance – https://wordpress.org/support/plugin/woocommerce/

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2025 at 15:29

    Hello,

    We have already made the requested changes for you. Please review the results at your convenience.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2025 at 14:13

    Hello,

    Thank you for reaching out to us.

    Please note that the plugins included with the theme can only be used in conjunction with the XStore theme.

    Should you have any further questions, please feel free to ask.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2025 at 14:12

    Hello,

    We’ve done for you the next:
    – Header Builder via Elementor > edit template > removed the slider;
    – edited the Home page and added the slider.
    Please check the result.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2025 at 14:07
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2025 at 13:36

    Hello, kristyan,

    Thank you for reaching out to us.

    You can deactivate the sticky cart feature by navigating to Theme Options > Single Product and disabling the Sticky Add to Cart option. If you are unable to locate this setting or require further assistance, please provide us with temporary wp-admin access.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2025 at 13:34

    Hello,

    Thank you for reaching out to us.

    To display the Slider Revolution only on the homepage, please follow these steps:
    – edit the Home page and add the slider;
    – edit the header builder template and remove the slider.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2025 at 13:32

    Hello,

    Thank you for reaching out to us.

    We understand that the “Load More” button is not functioning properly, but it works correctly after performing a LiteSpeed Cache purge. However, the issue reoccurs the next day.

    To assist you better, we recommend checking the LiteSpeed Cache settings to ensure that caching rules are not interfering with the functionality of the “Load More” button. Additionally, please try disabling the cache temporarily to see if the issue persists.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2025 at 13:07

    Hello,

    Thank you for reaching out to us.

    We understand your request regarding the sorting functionality. You would like the sorting to be based on your custom settings, such as item or SKU number, instead of the newest products.

    We highly encourage you to share your suggestions on our Taskboard at https://www.8theme.com/taskboard/. If your ideas garner sufficient support from other customers, our development team will carefully evaluate the possibility of including them in a future update.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2025 at 13:05

    Hello, Mahamud Hassan,

    Thank you for reaching out to us.

    To customize the right side of the blog page and remove or change details, please navigate to Appearance > Widgets > Main sidebar in your WordPress dashboard. There, you can manage the sidebar widgets and make the necessary modifications.

    Should you need further assistance, please let us know.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2025 at 13:04

    Hello,

    Thank you for reaching out to us.

    Yes, the XStore theme is compatible with the LiteSpeed Cache plugin. However, we recommend configuring the plugin settings carefully to ensure optimal performance and compatibility with the theme and plugins.

    Additionally, please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2025 at 10:47

    Hello, Tobias,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2025 at 08:48

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2025 at 08:15

    Hello,

    Thank you for your kind words about our theme. We truly appreciate your feedback.

    Regarding the issues you mentioned:
    [DOM] Found 2 elements with non-unique id #password
    [DOM] Found 2 elements with non-unique id #woocommerce-login-nonce

    We understand the concern, and we would be happy to assist you in resolving this matter. Could you please provide us with more details, such as the specific page where this occurs and any custom modifications or plugins that might be affecting the login functionality? This will help us investigate the issue more effectively.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2025 at 08:11

    Hello, MiguelFlorian,

    Thank you for reaching out to us.

    You can create a new color and add it as a filter by following these steps:

    1. Navigate to Products > Attributes in your WordPress dashboard.
    2. Create a new attribute for colors if it does not already exist.
    3. Add the desired colors under this attribute.
    4. Assign the newly created colors to your products.
    5. To display the colors as a filter, go to Appearance > Widgets and add the appropriate filter widget to your shop sidebar.

    Read more – https://woocommerce.com/document/managing-product-taxonomies/#product-attributes and watch this video – https://youtu.be/LgzC4iK-j6A?feature=shared

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 12, 2025 at 17:03

    Hello,

    Thank you for your prompt response.

    Could you please let us know which browser you are using? At the moment, we are unable to see the issue on your homepage in the Chrome browser.

    Looking forward to your reply.

    Best regards,
    8Theme Team

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    Viewing 1,110 results - 1,081 through 1,110 (of 68,220 total)
Viewing 30 posts - 1,081 through 1,110 (of 68,220 total)
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