Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site. You can do so directly through your Envato account.

We appreciate your understanding and cooperation in this matter. If you have any questions or need further clarification regarding licensing, feel free to contact us, and we’ll be happy to assist.

Best Regards,
8Theme’s Team

Dear @devssoft,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

WooCommerce > Settings > Site Visibility > Select “Live” and save the settings, then check your Shop page.

If the problem persists, please provide a specific example of a product that is not visible so we can further investigate the issue.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

XStore Builders > Single Product Builder via Elementor > edit template > Tabs > https://prnt.sc/ya6BrWGiGjMP

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Currently, the option to adjust the number of columns on mobile is not available, as shown in the following screenshot: https://prnt.sc/ge-vXzQOFBTA However, you may use custom CSS code as an alternative solution: https://prnt.sc/vvAdR0E45duD

If you would like to request additional options, we kindly ask you to submit your request on our task board: https://www.8theme.com/taskboard/
Should your suggestion receive sufficient support from other customers, our development team will carefully consider implementing it in a future update.

Best regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We sincerely appreciate your efforts in troubleshooting the issue. We understand how frustrating this must be, and we are here to assist you.

Please read this article about “sorry, you are not allowed to access this page” issue – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Nirmalya,

The result you see is based on the current settings for banner width: https://prnt.sc/zPxcZA0ItN9Z
We’ve changed mentioned settings for you, please check the result.

Best regards,
8Theme’s Team

Hello, Reshi,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If this doesn’t help, provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Regarding your inquiry, the registration notification messages on the login page are likely generated by the LoginPress plugin rather than the theme itself. Since these messages are not part of the theme’s templates, they may not be available for translation through Loco Translate under the theme section.

To translate these messages, please try the following steps:

1. Check the LoginPress Plugin Translation Files:
– Navigate to Loco Translate > Plugins in your WordPress dashboard.
– Locate LoginPress and check if the translation strings are available there.

2. Verify Custom Messages in LoginPress Settings:
– Go to LoginPress > Customizer and check if the messages can be customized directly from the plugin settings.

3. Check WordPress Default Translations:
– Some registration messages may be part of WordPress core. You can check under Loco Translate > WordPress to see if the strings are available for translation.

4. Check:
– Loco Translate > Plugins > XStore Core > edit translation;
– Loco Translate > Themes > XStore;
– Loco Translate > Plugins > woocommerce;

If you are still unable to locate the text for translation, we recommend reaching out to the LoginPress support team, as they can provide more specific guidance on translating their plugin’s messages.

Please let us know if you need any further assistance.

Warm Regards,
The 8Theme Team

Hello, devssoft,

We sincerely apologize for the delay in our response. Our specialist has conducted certain technical checks on your website.

Kindly clear your cache and review the results now. Additionally, could you please confirm whether our assumption is correct that a different theme was previously used on your website?

We appreciate your cooperation and look forward to your response.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/maintenance-mode/

If you would like to schedule maintenance and display a countdown timer on the maintenance page, you may use a maintenance mode plugin that offers scheduling and timer features.

Please let us know if you need further assistance.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Edit page using Elementor > settings of products element, for example – https://prnt.sc/qmciVMwmY4NR

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Carinachan2000,

Thank you for reaching out to us.

Pages > edit page > https://prnt.sc/N2_gb7NK-JG9

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team