Hello,

You’re welcome!

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To create a custom content area that can be managed directly from the WordPress dashboard without editing the page itself, we recommend using widgets, custom post types, or a page builder that supports dynamic content. Here are a few possible solutions:

1. Widgets & Sidebars – You can use WordPress widgets to add and manage content in designated areas. Appearance > Widgets > you can add a Text Widget or a Custom HTML Widget and update the content from the dashboard.

2. Custom Post Types (CPTs) – If you need a more structured approach, you can create a custom post type (find an additional plugin) and display its content dynamically on your pages using shortcodes or templates.

3. Page Builders – If you are using a page builder like Elementor, WPBakery, or Gutenberg, you can create reusable content blocks or templates that can be edited separately from the main page.

If you could provide more details about your specific requirements, we would be happy to guide you further.

Best Regards,
8Theme’s Team

Hello,

I hope you are doing well.

Unfortunately, we are unable to access your website: https://prnt.sc/aGS6wsXmYPe_ . Could you please temporarily disable this restriction and provide us with a link to the variable product, as well as temporary access to the admin panel?

We appreciate your cooperation and look forward to your response.

Best regards,
8Theme’s Team

Hello,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Unfortunately, the category filter does not have such functionality. However, you can use the default WooCommerce widget “Product Categories” and select the “Show hierarchy” option within it.

If you would like to request additional options, we kindly ask you to submit your request on our task board: https://www.8theme.com/taskboard/
Should your suggestion receive sufficient support from other customers, our development team will carefully consider implementing it in a future update.

Best Regards,
8Theme’s Team

Hello,

The space on the homepage has appeared due to your previous settings in the Elementor Pro plugin. Please note that this space is not related to the theme.
It was necessary to adjust the settings to remove the extra space, and it seems that your attempt to do so led to a new issue. We have resolved the problem by following the official Elementor plugin documentation: https://elementor.com/help/post-content-widget-not-found/

Everything is now functioning correctly, and you can proceed with editing the homepage content as needed.

Regarding third-party plugins, you are free to activate them. However, we recommend reading the plugin descriptions carefully before activation to ensure that only necessary plugins are enabled. Additionally, we suggest activating them one at a time to immediately identify any potential conflicts. Please keep in mind that each additional plugin may slightly slow down the website’s performance.

If you need any further assistance, feel free to reach out.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The error message “Error establishing a database connection” typically indicates an issue with the database connection settings, server performance, or database credentials. We recommend checking the following:

1. Database Credentials – Ensure that the database name, username, password, and host in the configuration file are correct.
2. Database Server Status – Verify that your database server is running properly and not experiencing downtime.
3. Corrupt Database – Try repairing the database using the appropriate database management tools.
4. Server Resources – Check if your hosting provider has any resource limitations that may be affecting the database connection.
5. Plugin Conflicts – Disable plugins and switch to a default theme to see if the issue persists.

If the issue continues, we recommend contacting your hosting provider for further assistance, as they may be able to provide more details regarding server-related problems.

Please let us know if you need any further assistance.

Best Regards,
8Theme’s Team

Hello,

You can change the highlight color by adding custom CSS to your website. Please try adding the following code to your theme’s custom CSS section:

::selection {
background-color: blue;
color: white;
}

Best regards,
8Theme’s Team

Hello,

Thank you for wp-admin access. We need FTP access also. Please get in touch with your hosting provider to get FTP access.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site. You can do so directly through your Envato account.

We appreciate your understanding and cooperation in this matter. If you have any questions or need further clarification regarding licensing, feel free to contact us, and we’ll be happy to assist.

Best Regards,
8Theme’s Team

Dear @devssoft,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

WooCommerce > Settings > Site Visibility > Select “Live” and save the settings, then check your Shop page.

If the problem persists, please provide a specific example of a product that is not visible so we can further investigate the issue.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

XStore Builders > Single Product Builder via Elementor > edit template > Tabs > https://prnt.sc/ya6BrWGiGjMP

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Currently, the option to adjust the number of columns on mobile is not available, as shown in the following screenshot: https://prnt.sc/ge-vXzQOFBTA However, you may use custom CSS code as an alternative solution: https://prnt.sc/vvAdR0E45duD

If you would like to request additional options, we kindly ask you to submit your request on our task board: https://www.8theme.com/taskboard/
Should your suggestion receive sufficient support from other customers, our development team will carefully consider implementing it in a future update.

Best regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team