Hello, Nedimzidane,

https://prnt.sc/sCYrOzKC5DIJ > https://prnt.sc/hMJbVc7PqPeR

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We kindly request you to navigate to XStore > Theme Options > Blog > Blog Layout > Sidebar only for blog page, enable the option, and then publish the changes.

Warm Regards,
The 8Theme Team

Hello,

We sincerely apologize for the delay in our response.

1. Please review the current settings of mobile panel elements or take screenshots of them. After deletion, you will be able to restore the settings accordingly. However, please pay close attention to the names of the settings to avoid selecting the home page for the Cart element, as this may result in incorrect behavior.

2. We can’t connect FTP.
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Gianniskon,

Thank you for reaching out to us.

Ensure Proper Registration of Custom Rewrite Rules:
If you are using custom rewrite rules in your functions.php file, make sure they are correctly registered and flushed. You can try adding the following after registering your custom post type or taxonomy:

flush_rewrite_rules();

After adding this, go to Settings > Permalinks in your WordPress dashboard and simply click “Save Changes” to refresh the permalinks.

Check for Conflicting Plugins or Theme Functions:
Temporarily disable other plugins to see if any of them are interfering with the brand page functionality.
If you are using a child theme, try switching to the parent theme to check if the issue persists.

Debugging with WP_DEBUG:
Enable debugging in your wp-config.php file to check for any errors:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

Then, check the wp-content/debug.log file for any errors related to the brand pages.

If the issue persists, please provide us with temporary wp-admin and FTP access, so we can take a closer look.

Warm Regards,
The 8Theme Team

Hello, Marketingmachine,

Thank you for reaching out to us.

We are currently unable to access your website. Could you please confirm if there are any IP restrictions or other limitations in place? Additionally, kindly provide the URL of the page shown in your screenshot so we can assist you more effectively.

We appreciate your cooperation and look forward to your response.

Best regards,
8Theme’s Team

Hello, Digitalizer,

Thank you for reaching out to us.

https://prnt.sc/1znYwyY_JWo- please provide the correct credentials.

1/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best Regards,
8Theme’s Team

Hello, Greg,

We understand your concern regarding the automatic redirection to the cart page after adding a product. To resolve this, please navigate to WooCommerce > Settings > Products > Add to cart behaviour and ensure that the option “Redirect to the cart page after successful addition” is disabled. This will allow customers to add items to the cart without being redirected.

If you need any further assistance, please feel free to ask.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please edit the settings of Header Builder > Sticky header.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Dear @Nicolo,

You’re welcome!

Warm Regards,
The 8Theme Team

https://www.8theme.com/topic/change-quick-view-button-colors-2/#post-434710

Hello,

1/ We suggest that you go to XStore > Theme Options > Mobile panel > delete all default elements and add new ones from scratch.

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue with the Cart Off-Canvas.

3/ Please provide the URL of the product from your screenshot and describe your request in more detail.

It is recommended to run import on a fresh WordPress installation.
In your case, your website was previously using a different theme and a set of plugins, which means certain settings may still be active. For example, if you configured something using the Elementor Pro plugin (which is not included with our theme, we use Pro Elements), those settings will remain in effect. This behavior is expected and is not an issue related to the theme itself. It is likely that some of the unusual behavior on your website is caused by settings from third-party plugins or custom code.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Please provide a screenshot of the mentioned gap.

3/ Header Builder > Main menu > select Font Family and then you will be able to set the font weight.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Greg,

You’re welcome!

For inquiries regarding new features and functional improvements, we kindly ask that you reach out to our development team directly through the following page: https://www.8theme.com/taskboard/

Should your suggestion receive sufficient support from other customers, our development team will carefully evaluate it for potential inclusion in a future update.

We sincerely appreciate your understanding and continued support.

Best Regards,
8Theme’s Team

Hello, Greg,

Theme Options > Woocommerce > Shop elements > Variation swatches > edit Border color;

Theme Options > Woocommerce > Shop elements > Variation swatches > Position;

Custom CSS can be used to increase the size of the attribute options on the shop and single product pages, for example:

ul.st-swatch-size-normal li.type-label a, ul.st-swatch-size-normal li.type-label span {
    font-size: 1rem;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
8Theme’s Team