Hello,

Any email address can be used for the new account, it does not have to be your personal email.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The WooCommerce plugin was updated today. In the future, we kindly recommend not updating the plugin until the theme update is released. Our update will be available soon.

In the meantime, you can apply patches to resolve the issue with outdated files – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

If you have any further questions or need assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello,

Could you please test if the same issue occurs when using a default theme, such as Storefront? (go to Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact the support of vendor plugin.

Best regards,
8Theme’s Team

Dear @Terpsauce,

Thank you for your confirmation. We are glad to hear that it has worked.

Best regards,
8Theme’s Team

Dear @BT,

You’re welcome!

Please open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Best regards,
The 8Theme Team

Hello, Safe Desires,

Thank you for reaching out to us.

We’ve changed some settings.

Please clear cache and check the result.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello, RahulDasOp,

Thank you for reaching out to us.

Categories for the search are taken automatically.

Only categories in the Dashboard can be re-ordered – https://gyazo.com/d1d7384ce8f16dfeab0f374cf165c132

There is no sorting option for the header search. It displays categories in alphabetical order https://prnt.sc/HZWEbw7_UMTz

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact the support of vendor plugin.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Please provide FTP access also.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Product category pages take the layout from XStore Builders > Archive products via Elementor > template.
Here is an example of columns option – https://prnt.sc/BRZUwHyZH-Hr
You can create different layouts for different categories.
In case you want to show a category description, please edit your current layout https://prnt.sc/qIhZTlcvfjdI and add an Archive description element to the desired area – https://prnt.sc/1epWDDKdBOP0

This Custom CSS code can be used for a table to change colors:

table tr:nth-child(odd) {
    background-color: #eee;
}

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello, RahulDasOp,

Thank you for reaching out to us.

The WooCommerce plugin was updated today. In the future, we kindly recommend not updating the plugin until the theme update is released. Our update will be available soon.

In the meantime, you can apply patches to resolve the issue with outdated files – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

If you have any further questions or need assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Rokas,

Thank you for contacting us and for using XStore.

We understand that you are experiencing an issue with the “Live Paste” feature.

We kindly request that you download the necessary files of elements from the following link: https://fex.net/s/ozem05v – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

We hope this helps.

Warm Regards,
The 8Theme Team