1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
2/ Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
2/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact the support of vendor plugin.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
February 26, 2025 at 08:30
Доброго дня,
Дякую за вашу швидку відповідь.
Ми перевірили і налаштування видимі для нас на вашому сайті – https://prnt.sc/lK8f3efG7kT7
Будь ласка очистіть кеш браузера і потім перейдіть в Theme Options > Header Builder > Html blocks.
Який браузер ви використовуєте? Спробуйте Chrome браузер.
З повагою,
Команда 8Theme
Rose Tyler
Support staff
February 25, 2025 at 20:41
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Product category pages take the layout from XStore Builders > Archive products via Elementor > template.
Here is an example of columns option – https://prnt.sc/BRZUwHyZH-Hr
You can create different layouts for different categories.
In case you want to show a category description, please edit your current layout https://prnt.sc/qIhZTlcvfjdI and add an Archive description element to the desired area – https://prnt.sc/1epWDDKdBOP0
This Custom CSS code can be used for a table to change colors:
It appears that the box-shadow setting for the buttons is configured through the Elementor plugin. Kindly check your settings or provide us with access so we can review it for you.
The WooCommerce plugin was updated today. In the future, we kindly recommend not updating the plugin until the theme update is released. Our update will be available soon.
If you have any further questions or need assistance, please do not hesitate to contact us.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
February 25, 2025 at 18:18
Hello, Melanie Moutarde,
Thank you for reaching out to us.
The WooCommerce plugin was updated today. In the future, we kindly recommend not updating the plugin until the theme update is released. Our update will be available soon.
If you have any further questions or need assistance, please do not hesitate to contact us.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
February 25, 2025 at 18:13
Hello,
We appreciate your prompt response.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
We understand that you are experiencing an issue with the “Live Paste” feature.
We kindly request that you download the necessary files of elements from the following link: https://fex.net/s/ozem05v – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/
We hope this helps.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
February 25, 2025 at 17:13
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
February 25, 2025 at 17:12
Hello,
It appears that the issue might be related to caching. Could you kindly assist us by disabling the cache plugin and then checking the issue again?
To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
February 25, 2025 at 17:07
Hello,
Thank you for reaching out to us.
Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder (this is System location),
with correct names, for example, for XStore theme: xstore-es_AR.po, and xstore-core-es_AR.po for XStore Core plugin, then you will not lose translation after the update – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Also, after every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
February 25, 2025 at 15:39
Hello,
We appreciate your prompt response and FTP access.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
Or try to use this custom CSS code:
button.show-password-input {
display: none;
}
Let us know the results.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
February 25, 2025 at 15:22
Hello,
Private Content
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
February 25, 2025 at 15:17
Hello, Rohit,
We appreciate your prompt response.
1/ It appears that you have five headers, and some of their display conditions overlap, which is causing conflicts and misunderstandings. Kindly navigate to the settings and organize them by removing any unnecessary headers and ensuring that the conditions do not overlap
Once this is done, please provide us with FTP access so that we can investigate the issue further https://prnt.sc/FktzSVU3DKa1
2/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
As your requirements exceed the available settings within the theme options, you have two possible solutions: you can either use custom code or the Elementor builder to create own template for single post pages.
To edit the current meta-post content, copy etheme_byline function from xstore/framework/post-types/post-functions.php to your child theme functions.php and edit that according to your needs.
If you need any further assistance, please feel free to ask.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
February 25, 2025 at 14:19
Hello,
Could you please provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
