Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello, RahulDasOp,

Thank you for reaching out to us.

Categories for the search are taken automatically.

Only categories in the Dashboard can be re-ordered – https://gyazo.com/d1d7384ce8f16dfeab0f374cf165c132

There is no sorting option for the header search. It displays categories in alphabetical order https://prnt.sc/HZWEbw7_UMTz

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact the support of vendor plugin.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Please provide FTP access also.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Product category pages take the layout from XStore Builders > Archive products via Elementor > template.
Here is an example of columns option – https://prnt.sc/BRZUwHyZH-Hr
You can create different layouts for different categories.
In case you want to show a category description, please edit your current layout https://prnt.sc/qIhZTlcvfjdI and add an Archive description element to the desired area – https://prnt.sc/1epWDDKdBOP0

This Custom CSS code can be used for a table to change colors:

table tr:nth-child(odd) {
    background-color: #eee;
}

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello, RahulDasOp,

Thank you for reaching out to us.

The WooCommerce plugin was updated today. In the future, we kindly recommend not updating the plugin until the theme update is released. Our update will be available soon.

In the meantime, you can apply patches to resolve the issue with outdated files – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

If you have any further questions or need assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Rokas,

Thank you for contacting us and for using XStore.

We understand that you are experiencing an issue with the “Live Paste” feature.

We kindly request that you download the necessary files of elements from the following link: https://fex.net/s/ozem05v – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

We hope this helps.

Warm Regards,
The 8Theme Team

Hello,

It appears that the issue might be related to caching. Could you kindly assist us by disabling the cache plugin and then checking the issue again?

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response and FTP access.

Please provide the correct wp-admin access – https://prnt.sc/zPllahw3L1E5

Best regards,
8Theme’s Team

Hello,

Private Content

Best Regards,
8Theme’s Team

Hello, Zamgra_Legacy,

As your requirements exceed the available settings within the theme options, you have two possible solutions: you can either use custom code or the Elementor builder to create own template for single post pages.

To edit the current meta-post content, copy etheme_byline function from xstore/framework/post-types/post-functions.php to your child theme functions.php and edit that according to your needs.

If you need any further assistance, please feel free to ask.

Best Regards,
8Theme’s Team

Hello, M. S. Infotech,

Regarding your request for additional variation images, our theme supports displaying different images for each product variation. This means that when a customer selects a specific color, such as Red or Yellow, the corresponding images (e.g., front side, back side, top button side, etc.) will be displayed accordingly. To activate the Variation gallery, please go to Theme Options > Woocommerce > Single product page > Variation gallery.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide us with the details of the issue mentioned in the email from WordPress?

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team