We can’t connect to FTP. Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
February 26, 2025 at 17:26
Hello, Richard,
Thank you for reaching out to us.
To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
February 26, 2025 at 17:13
Hello, Goran,
Thank you for contacting us and for using XStore.
1/ Could you please clarify which theme was active on the website from which the products were taken? Was it the XStore theme?
2/ Additionally, we have just visited your website and noticed that the “Variation Gallery” option was not enabled. Does this mean that this option was disabled during the import process?
3/ Could you please test how it works when the default Woocommerce theme, such as Storefront is activated? (Appearance > Themes). We kindly request that you record a video demonstrating. Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
However, have you tried following our recommendation to create a carousel of static blocks or templates? We encourage you to give it a try. Please see the example here: https://prnt.sc/4PBVS2jLJc37
Could you please clarify the result you would like to achieve using the carousel? This will help us provide you with the best possible guidance.
Looking forward to your response.
Best regards,
8Theme Team
Rose Tyler
Support staff
February 26, 2025 at 16:34
Hello, RahulDasOp,
Thank you for reaching out to us.
The ‘Carousel Anything’ widget allows you to use various types of content. If the available settings for the custom type do not meet your requirements https://prnt.sc/-VvBAkpo2jG8 , you can choose templates or static blocks. Their content can be created using Elementor.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
February 26, 2025 at 16:14
Доброго дня,
Щоб допомогти вам ефективніше, ми просимо вас записати відео, яке демонструє проблему та кроки, які ведуть до неї. Це допоможе нам краще зрозуміти та відтворити проблему на нашому боці.
Завантажте відео на файлообмінний сервіс, наприклад – https://wetransfer.com/, і надайте нам URL-адресу.
З повагою,
Команда 8Theme
Rose Tyler
Support staff
February 26, 2025 at 16:13
Hello,
Thank you for reaching out to us and for choosing XStore.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
February 26, 2025 at 15:32
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
February 26, 2025 at 15:31
Hello,
Thank you for your kind words! We truly appreciate your feedback. If you need any further assistance, please feel free to reach out.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
February 26, 2025 at 15:30
Hello,
Private Content
Best regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
February 26, 2025 at 14:30
Hello,
We appreciate your prompt response.
We’ve re-uploaded the mentioned demo images to your media library and re-selected them for background https://prnt.sc/WT_cO2Fbyx2T
Please check cache and check the result.
At first glance, your problem is not related to the theme and it is to refute or confirm this assumption that we ask you to install the storefront theme and conduct testing. We as the author of the theme can only help with issues that are somehow related to our theme. That is, after you complete the test you will understand whether you should write to the plugin support service or whether you should give us access so that we can investigate your problem deeper. https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/
I hope now you understand why we ask you to conduct testing and tell us the result.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
February 26, 2025 at 13:47
Hello,
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
February 26, 2025 at 13:45
Hello,
We can’t log in using the credentials you provided – https://prnt.sc/5dj3tgxqvCus
Please provide the correct wp-admin access and URL of the single product page where the problem is visible.
To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
February 26, 2025 at 11:44
Hello,
Any email address can be used for the new account, it does not have to be your personal email.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
February 26, 2025 at 11:36
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
February 26, 2025 at 11:33
Hello,
Thank you for reaching out to us.
The WooCommerce plugin was updated today. In the future, we kindly recommend not updating the plugin until the theme update is released. Our update will be available soon.
If you have any further questions or need assistance, please do not hesitate to contact us.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
February 26, 2025 at 11:32
Hello,
Thank you for contacting us and for using XStore.
To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
February 26, 2025 at 11:30
Hello,
Could you please test if the same issue occurs when using a default theme, such as Storefront? (go to Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact the support of vendor plugin.
Thank you for your confirmation. We are glad to hear that it has worked.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
February 26, 2025 at 11:20
Hello,
Thank you for getting in touch with us.
1. We would like to inform you that using CSS code when necessary is completely acceptable.
2. The behavior you are experiencing is the default functionality of the WooCommerce plugin for variable products. Specifically, the “Select Options” button will appear on the shop or archive page when a product is of the variable type https://woocommerce.com/document/variable-product/
1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
2/ Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
