Page 30 – 8theme.com

Forum Replies Created

Viewing 30 posts - 871 through 900 (of 68,224 total)

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Rose Tyler

Support staff

February 27, 2025 at 08:05

Hello,

Thank you for reaching out to us.

You can customize the “All Departments” menu to better suit your target audience by modifying the menu settings Appearance > Menus > edit the menu https://prnt.sc/vFpYn3XsmsPt > edit static blocks.
Please watch this video – https://youtu.be/JiI6qDaVtY4?feature=shared

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

#435580 Copied In reply to: All department list and categories list change

Rose Tyler

Support staff

February 27, 2025 at 08:02

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#435579 Copied In reply to: After importing demo when add new sections not working!

Rose Tyler

Support staff

February 26, 2025 at 17:46

Hello, Richard,

Private Content

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#435542 Copied In reply to: Xstore Control Panel not updating live site on Publish

Rose Tyler

Support staff

February 26, 2025 at 17:28

Hello,

Thank you for wp-admin access.

We can’t connect to FTP. Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.

Best regards,
8Theme’s Team

#435530 Copied In reply to: Spotlight Categories acts different if clicked once or twice

Rose Tyler

Support staff

February 26, 2025 at 17:26

Hello, Richard,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#435527 Copied In reply to: Xstore Control Panel not updating live site on Publish

Rose Tyler

Support staff

February 26, 2025 at 17:21

Hello, KevMobiu,

We appreciate your prompt response.

We’ve disabled this https://prnt.sc/_TDJMGzWHtVD for you. Please clear cache and check.

We’ve disabled the header overlap option for you too – https://prnt.sc/iweCLH-dDFER You can remove the 100px padding now.
Read more – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

#435524 Copied In reply to: Sticky menu is still appearing although I’ve deactivated it

Rose Tyler

Support staff

February 26, 2025 at 17:13

Hello, Goran,

Thank you for contacting us and for using XStore.

1/ Could you please clarify which theme was active on the website from which the products were taken? Was it the XStore theme?

2/ Additionally, we have just visited your website and noticed that the “Variation Gallery” option was not enabled. Does this mean that this option was disabled during the import process?

3/ Could you please test how it works when the default Woocommerce theme, such as Storefront is activated? (Appearance > Themes). We kindly request that you record a video demonstrating. Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme Team

#435520 Copied In reply to: Variation gallery problem via and wp all importer

Rose Tyler

Support staff

February 26, 2025 at 17:03

Hello,

Thank you for reaching out to us.

These notices are independent of our theme.

You can disable the debug mode https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ to hide notices, or read sagestions online, for example, https://wordpress.org/support/topic/undefined-property-stdclassplugin/ , or contact the WordPress support team – https://wordpress.org/support/forum/how-to-and-troubleshooting/

We hope this information is helpful.

Best Regards,
8Theme’s Team

#435519 Copied In reply to: Warning: Undefined property: stdClass::$plugin in

Rose Tyler

Support staff

February 26, 2025 at 16:57

Hello,

Here is an example of how you can use CSS and HTML code there:
https://prnt.sc/VKCVyQl6YGzO
Read more – https://www.w3schools.com/css/css_font.asp

However, have you tried following our recommendation to create a carousel of static blocks or templates? We encourage you to give it a try. Please see the example here: https://prnt.sc/4PBVS2jLJc37

Additioanly, you can use another element – https://prnt.sc/bU3BJ5hG9leJ

Could you please clarify the result you would like to achieve using the carousel? This will help us provide you with the best possible guidance.

Looking forward to your response.

Best regards,
8Theme Team

#435518 Copied In reply to: Typography Options Missing in ‘Carousel Anything’ Widget

Rose Tyler

Support staff

February 26, 2025 at 16:34

Hello, RahulDasOp,

Thank you for reaching out to us.

The ‘Carousel Anything’ widget allows you to use various types of content. If the available settings for the custom type do not meet your requirements https://prnt.sc/-VvBAkpo2jG8 , you can choose templates or static blocks. Their content can be created using Elementor.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#435509 Copied In reply to: Typography Options Missing in ‘Carousel Anything’ Widget

Rose Tyler

Support staff

February 26, 2025 at 16:14

Доброго дня,

Щоб допомогти вам ефективніше, ми просимо вас записати відео, яке демонструє проблему та кроки, які ведуть до неї. Це допоможе нам краще зрозуміти та відтворити проблему на нашому боці.
Завантажте відео на файлообмінний сервіс, наприклад – https://wetransfer.com/, і надайте нам URL-адресу.

З повагою,
Команда 8Theme

#435504 Copied In reply to: Не завантажується HTML блок у Header Builder

Rose Tyler

Support staff

February 26, 2025 at 16:13

Hello,

Thank you for reaching out to us and for choosing XStore.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#435503 Copied In reply to: Sticky menu is still appearing although I’ve deactivated it

Rose Tyler

Support staff

February 26, 2025 at 15:32

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#435498 Copied In reply to: My characters are out of sync with my settings

Rose Tyler

Support staff

February 26, 2025 at 15:31

Hello,

Thank you for your kind words! We truly appreciate your feedback. If you need any further assistance, please feel free to reach out.

Best regards,
8Theme’s Team

#435497 Copied In reply to: Breadcrumbs issue – not showing on page

Rose Tyler

Support staff

February 26, 2025 at 15:30

Hello,

Private Content

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#435496 Copied In reply to: Refund Request For Xstore theme Bought on 20th Feb

Rose Tyler

Support staff

February 26, 2025 at 14:30

Hello,

We appreciate your prompt response.

We’ve re-uploaded the mentioned demo images to your media library and re-selected them for background https://prnt.sc/WT_cO2Fbyx2T
Please check cache and check the result.

Best regards,
8Theme’s Team

#435486 Copied In reply to: Breadcrumbs issue – not showing on page

Rose Tyler

Support staff

February 26, 2025 at 14:15

Hello,

Thank you for the video.

The problem was caused by the Lazy Load Images option https://prnt.sc/8OEi0HZEsbpF from the cache plugin.

Please check the result now.

Best regards,
8Theme’s Team

#435483 Copied In reply to: Left side bar – needs double click to show

Rose Tyler

Support staff

February 26, 2025 at 13:55

Hello,

At first glance, your problem is not related to the theme and it is to refute or confirm this assumption that we ask you to install the storefront theme and conduct testing. We as the author of the theme can only help with issues that are somehow related to our theme. That is, after you complete the test you will understand whether you should write to the plugin support service or whether you should give us access so that we can investigate your problem deeper.
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/
I hope now you understand why we ask you to conduct testing and tell us the result.

Best regards,
8Theme’s Team

#435482 Copied In reply to: Getting 404 error when click tabs on Vendor Dahsboard settings

Rose Tyler

Support staff

February 26, 2025 at 13:47

Hello,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#435481 Copied In reply to: Mobile Panel – Cart icon qty doesn’t updated when qty changed in basket

Rose Tyler

Support staff

February 26, 2025 at 13:45

Hello,

We can’t log in using the credentials you provided – https://prnt.sc/5dj3tgxqvCus
Please provide the correct wp-admin access and URL of the single product page where the problem is visible.

Best regards,
8Theme’s Team

#435480 Copied In reply to: problem with System requirements with Uploads folder and product-image.php

Rose Tyler

Support staff

February 26, 2025 at 13:42

Hello, Goran,

Thank you for getting in touch with us.

The discussion in this topic took place back in 2023, so the solution is probably not relevant now. Please open a new topic for your question https://www.8theme.com/forums/xstore-wordpress-support-forum/ , provide a link to the product from your site and temporary access https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

Kind Regards,
8theme team

#435479 Copied In reply to: variation gallery and wpml (not showing)

Rose Tyler

Support staff

February 26, 2025 at 13:39

Hello,

Thank you for getting in touch with us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#435478 Copied In reply to: ¿Issue between Elementor and XSTore Theme?

Rose Tyler

Support staff

February 26, 2025 at 11:44

Hello,

Any email address can be used for the new account, it does not have to be your personal email.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Best regards,
8Theme’s Team

#435463 Copied In reply to: Left side bar – needs double click to show

Rose Tyler

Support staff

February 26, 2025 at 11:36

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#435462 Copied In reply to: Breadcrumbs issue – not showing on page

Rose Tyler

Support staff

February 26, 2025 at 11:33

Hello,

Thank you for reaching out to us.

The WooCommerce plugin was updated today. In the future, we kindly recommend not updating the plugin until the theme update is released. Our update will be available soon.

In the meantime, you can apply patches to resolve the issue with outdated files – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

If you have any further questions or need assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#435461 Copied In reply to: Message problem with woocommerce theme update

Rose Tyler

Support staff

February 26, 2025 at 11:32

Hello,

Thank you for contacting us and for using XStore.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#435460 Copied In reply to: Mobile Panel – Cart icon qty doesn’t updated when qty changed in basket

Rose Tyler

Support staff

February 26, 2025 at 11:30

Hello,

Could you please test if the same issue occurs when using a default theme, such as Storefront? (go to Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact the support of vendor plugin.

Best regards,
8Theme’s Team

#435459 Copied In reply to: Getting 404 error when click tabs on Vendor Dahsboard settings

Rose Tyler

Support staff

February 26, 2025 at 11:28

Hello,

Do you mean these links https://prnt.sc/iZQFgBvqbqJu ? As we can see this menu is selected https://prnt.sc/saVMJVLeSeOo Please try to edit the menu and change https://prnt.sc/viCbCd3aCTrZ to a direct page link. After that check the result.

Best regards,
8Theme’s Team

#435458 Copied In reply to: Error when importing Demo then crashes site

Rose Tyler

Support staff

February 26, 2025 at 11:21

Dear @Terpsauce,

Thank you for your confirmation. We are glad to hear that it has worked.

Best regards,
8Theme’s Team

#435457 Copied In reply to: Blog posts setting. Carousel alignment is set to “centre” but appears “aligned left”

Rose Tyler

Support staff

February 26, 2025 at 11:20

Hello,

Thank you for getting in touch with us.

1. We would like to inform you that using CSS code when necessary is completely acceptable.

2. The behavior you are experiencing is the default functionality of the WooCommerce plugin for variable products. Specifically, the “Select Options” button will appear on the shop or archive page when a product is of the variable type https://woocommerce.com/document/variable-product/

3. Please try to set https://prnt.sc/sc8QP3yyurlA or https://prnt.sc/zjjWB76Nbaar

Best regards,
8Theme’s Team

#435456 Copied In reply to: recommended for you area on the home page, alignment layout issues.
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Viewing 900 results - 871 through 900 (of 68,224 total)

Viewing 30 posts - 871 through 900 (of 68,224 total)

← 1 2 3 … 29 30 31 … 2,273 2,274 2,275 →

Forum Replies Created

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