Hello, Alessandro,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

“Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes)” – 134217728 +40960 = 134258688 bytes = 135MB
We recommend setting the PHP memory limit to at least 256MB for optimal performance. However, for larger websites or those with multiple plugins, 512MB may be required. Please check with your hosting provider to ensure the necessary limits are set.

After increasing the PHP limits, your website should work properly again. If you still experience any issues, we recommend clearing the cache and checking for any error messages. Additionally, you may need to restart your server or contact your hosting provider for further assistance.

Best Regards,
8Theme’s Team

Hello,

The error message you are encountering indicates that the PHP memory limit has been exceeded on your server. To resolve this issue, we recommend increasing the PHP memory limit.
You can contact your hosting provider and request them to fix the memory issue.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

1/ We have noticed that your website currently has 32 active plugins, whereas only around 5 are actually necessary. Please note that just because a plugin comes bundled with a theme, it does not mean it needs to be activated. Additionally, we have identified third-party plugins that may be affecting your site’s performance. Each additional plugin slightly slows down the website and may also cause conflicts with other plugins.

We recommend disabling all plugins except for the following:
– Elementor
– PRO Elements
– WooCommerce
– XStore Core
– Contact Form 7

After doing so, please activate only the plugins that you genuinely use.

2/ The Furniture03 theme Home page is built using a specific template designed for that demo. Could you please clarify if you are referring to the page builder template or a particular section of the Home page? We would be happy to provide you with further details.

Additionally, please read this article – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

Best regards,
8Theme’s Team

Hello, SARKIS KARTASHEV,

Thank you for reaching out to us for assistance. We’re sorry to hear that you’re experiencing difficulties with importing demo content and encountering a 500 Error.

We recommend checking the following:
– Ensure that your hosting environment meets the minimum requirements for the theme https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
– Increase the PHP memory limit and execution time if they are set too low.
– Check the error logs on your server for any specific error messages that could provide more insight into the issue.

500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

Let us know the results and provide temporary wp-admin access, in case any further assistance is needed from our side.

Best Regards,
8Theme’s Team

Hello there,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, SARKIS KARTASHEV,

Thank you for reaching out to us.

Please watch this video – https://youtu.be/4n1re0jKorc?feature=shared and read this article – https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

At first glance, the translations appear to be in order. However, please provide a screenshot of the untranslated text along with a link to the page so that we can investigate the issue more thoroughly.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

The error message you are seeing, “503 Service Unavailable,” typically indicates that the server is temporarily unable to handle the request due to maintenance or overloading. This can sometimes occur during peak times or when the server is undergoing maintenance.

We would recommend you contact the hosting provider to get help.

Best Regards,
8Theme’s Team

Hello, Mukhtar Ahmad,

Please check now https://prnt.sc/jUoG9u2AlDr4

Best Regards,
8Theme’s Team

Hello, FPA,

Please check this video – https://gyazo.com/8408c436c39e875ef5d76b6824dd22bd

Regarding your inquiry about security vulnerabilities in the XSTORE CORE plugin, we have addressed and resolved these issues in the Version 9.3.9 / Core plugin 5.3.9 (Security Update) https://xstore.8theme.com/update-history/. For more details, please read our response here: [Security Update on XSTORE CORE] https://www.8theme.com/topic/urgent-vulnerability-in-xstore-is-it-solved/#post-396635

Best regards,
8Theme’s Team

Hello, Sera,

Thank you for getting in touch with us.

1/ We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

We kindly request you to verify your usage and ensure compliance with the licensing policy.
Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

2/ Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.
We would recommend you contact support of the mentioned WooCommerce and Customily plugins.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

The issue you are experiencing with the “View More” button resulting in a 500 error could be caused by various factors, such as server configuration, plugin conflicts, or theme-related issues.

To assist you better, we kindly ask you to check the following:
– Ensure that all plugins and the theme are updated to their latest versions.

– Check the server error logs for more details on the specific cause of the error.

– We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

– If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team