Hello, Webicom Srl,

Thank you for contacting us and for using XStore.

Please try to activate any other theme, for example – Storefront (default woocommerce theme). In case the result is the same, it means you need to contact the woocommerce plugin support to get further assistance. Here is a link to the free support forum – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Tends2ir,

Private Content

Best Regards,
8Theme’s Team

Dear @pip,

It appears that the theme currently being used on your website is not our XStore theme. As the support team dedicated to assisting with XStore, we are unable to provide help with other themes.

Please verify and provide us with the link to the site where our theme is being utilized.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, brandlessmfr,

Thank you for getting in touch with us.

1/ We regret to inform you that we are currently unable to access your dashboard. To proceed effectively, we kindly request that you grant administrator role access to our user.

We appreciate your attention to this matter and look forward to your prompt response.

2/ We understand that you are experiencing an issue with the “Live Paste” feature.

We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-DY22qFiQU8 . Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

Warm Regards,
The 8Theme Team

Hello,

We hope this message finds you well. We have noticed that your website is currently in maintenance mode, which prevents us from performing a thorough check. To assist you effectively, we kindly request that you provide us with temporary administrative access to your WordPress site.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Additionally, to better understand the issues you are encountering, we would appreciate it if you could record a video demonstrating the problems. Please upload this video to a file-sharing service and share the URL with us in your response.

Thank you for your cooperation and trust in allowing us to assist you. We look forward to resolving your concerns promptly.

Best regards,
The 8Theme Team

Hello, Darren62,

We hope this message finds you well. Could you please provide us with more details regarding the specific settings you configured, including screenshots, and indicate where exactly they are not functioning as expected?

Additionally, we would appreciate it if you could provide FTP access to allow us to further investigate the situation.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
The 8Theme Team

Dear,

Thank you for reaching out and for your kind words about the XStore theme. We are delighted to hear that you are enjoying the features and integration it offers for your WooCommerce-based online store.

Regarding your inquiry about setting up a promotion with specific conditions, we appreciate your detailed description of the desired functionality. Currently, the native features of the XStore theme do not support the automatic generation and management of personalized coupons as you described.

However, we understand the importance of such features in enhancing customer experience and boosting sales. While we do not have an immediate update that includes this functionality, we are always looking to improve our offerings and will take your feedback into consideration for future updates. Please submit a request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

In the meantime, we recommend exploring third-party plugins that are compatible with WooCommerce and can fulfill your requirements. We have not tested such plugins with our theme, so we cannot provide solid recommendations, unfortunately. Here is a link to the WooCommerce support forum: https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, ONOFF TECH,

Please clear cache and check now https://prnt.sc/517sxzg_AZ2g

Best Regards,
8Theme’s Team

Hello, Falcon CK,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

We hope this message finds you well. We would like to guide you through the process of setting up an image as the background on your platform. Please ensure that the image is placed as the background, allowing any text content to overlay directly on it.
https://elementor.com/blog/website-background-images/ https://elementor.com/help/create-background/

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, ONOFF TECH,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

Regarding your question about the image size in terms of data volume, the optimal size can vary depending on several factors, but generally, we recommend keeping the image file size under 200 KB to ensure that the page loads efficiently while maintaining a good quality.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times: tinypng.com, Compressor.io, Kraken.io, EWWW Image Optimizer, Smush Image Compression and Optimization plugin.

As for the issue you mentioned about the image wobbling or quoting when scrolling, please record a video and provide the URL here.

Best Regards,
8Theme’s Team

Hello,

Yes, you are right.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please read this article – https://woocommerce.com/document/email-faq/

Check how emails work when our email builder is disabled (XStore > Email Builder).

Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

If the issue continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We kindly request that you conduct a test by activating the Storefront, the default WooCommerce theme, on your site. This will help us determine if the issue persists irrespective of the theme used. Should the problem continue, we advise you to reach out to the support team of the Pro Elementor plugin for further assistance.

We appreciate your cooperation.

Best Regards,
8Theme’s Team