Hello, Fareed Fares,
Please provide a screenshot, here is what we see – https://gyazo.com/1807e2aec30ec2e80032cbf1968b015a
Best Regards,
8Theme’s Team
Hello, Fareed Fares,
Please provide a screenshot, here is what we see – https://gyazo.com/1807e2aec30ec2e80032cbf1968b015a
Best Regards,
8Theme’s Team
Hello, Fareed Fares,
Translated.
Best Regards,
8Theme’s Team
Dear Burak Simsek,
We appreciate your prompt response.
Here is an example https://prnt.sc/V9qP8kF2J46U
Best Regards,
8Theme’s Team
Dear Burak Simsek,
We can’t log in – https://prnt.sc/ZcVciQyUGKG6 Please check.
Best Regards,
8Theme’s Team
Hello, Fareed Fares,
Thank you for getting in touch with us.
https://prnt.sc/c4L4ET6Q2Gj7 > https://prnt.sc/xJ5NgDVivfIt
Best Regards,
8Theme’s Team
Dear Burak Simsek,
Thank you for reaching out to us with your concern.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Hello, Focu5,
We hope this message finds you well.
https://prnt.sc/MUag7rSPEYYc Could you kindly confirm whether the issue has been resolved?
Best Regards,
8Theme’s Team
Hello, Nio,
We have reviewed the issue but did not observe any trembling. Could you please capture a video of the problem and share it with us? Additionally, we would appreciate it if you could inform us about the browser you are using and the screen size of your device.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Hello, Ankit Khandelwal,
We are pleased to inform you that we have completed the edits to your page. Kindly clear your cache to view the updated version.
Best Regards,
8Theme’s Team
Hello, Focu5,
Thank you for reaching out to us with your query.
We can’t log in to your site – https://prnt.sc/FZ3yYhIGqi5A
Regarding the customization of button settings, you can adjust these preferences through the “Theme Options” and then navigating to “Styling.”
Best Regards,
8Theme’s Team
Hello,
We are pleased to inform you that we have successfully imported the header.
Should you have any questions or require further assistance, please do not hesitate to contact us.
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us with your concern regarding the permalink setup on your website. We apologize for any inconvenience this issue may have caused.
Could you please provide temporary wp-admin and FTP access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Hello, Giakhiemtoys,
We hope this message finds you well. Please be advised of the following update to the CSS styling for the Sales Booster Popup:
#sales-booster-popup .sales-booster-popup-inner .price-wrapper {
font-size: 20px !important;
}
Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
The 8Theme Team
Hello,
Thank you for reaching out to us with your query.
Could you please provide the URL of the page?
Best Regards,
8Theme’s Team
Hello, Shaheer,
Thank you for reaching out to us with your concern.
We hope this message finds you well. We would like to inform you that updating to version 9.3.11 should resolve the issue you are experiencing. Please ensure that you have cleared your cache after updating.
Additionally, we kindly request that you provide us with temporary WP-admin access. This will allow us to thoroughly investigate the situation on your site.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Hello, Safe Desires,
Thank you for reaching out with your concerns and queries regarding our theme functionalities. We appreciate your detailed feedback and are here to assist you with each of the issues you’ve listed.
1/ To address your first concern, please implement the following custom CSS code:
.xstore-wishlist-form .et-call-popup.btn.bordered {
display: none;
}
2. Regarding the issue of quantity being empty because it is a variable product that cannot be simply added to the cart (selection of variations on the single product page or directly adding a variation/simple product to the wishlist would resolve this), please refer to the screenshot for clarity: https://prnt.sc/WQagf2v3-drQ
3-4. The issues mentioned are similar to the above.
5. When transitioning to the single product page, the default variation, which was not initially in the wishlist, is typically pre-selected. This is why the ‘add to wishlist’ button appears. Adding the variation as described should resolve issues 2-4. For more details, please see: https://prnt.sc/21uIIkPFfil8
6. We would recommend you submit a request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.
Please try to use the free YITH Wishlist plugin, ensuring that the XStore Wishlist option is disabled via ThemeOptions.
Best Regards,
8Theme’s Team
Hello, Safe Desires,
Thank you for reaching out to us with your query.
Theme Options > WooCommerce > Product catalog > Default Product Sorting – these settings come from WooCommerce and are independent of XStore.
By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
If this doesn’t give you the desired result, we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.
Best Regards,
8Theme’s Team
Dear, Robin hood,
We apologize for the delay in responding to your inquiry.
We are pleased to inform you that we have added the header to the site. To view the changes, please clear your browser’s cache and check the site. Should you require any further assistance or have additional questions, please do not hesitate to contact us.
Thank you for your patience and understanding.
Yours Sincerely,
8Themes Team.
Hello, Tends2ir,
We appreciate your prompt response.
Please go to Dashboard > Appearance > Menus > edit the Main menu items.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Hello,
You can use any email to create a temporary account, and provide username and password via the Private content area here.
Here is our email – 8themes@gmail.com
Yours Sincerely,
8Themes Team.
Hello,
Thank you for reaching out to us. We’re sorry to hear that you are experiencing issues with the installation of the grocery store theme. We are here to help you get everything set up correctly.
Your site is under maintenance mode, so we can’t check it.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Dear @TheOne,
We are pleased to hear that you have resolved the issue independently and appreciate your initiative in informing us.
Best Regards,
8Theme’s Team
Hello, Patrickjanko,
Thank you for reaching out to us with your query.
The “Additional CSS” section and the “Theme Custom CSS Global” area serve similar functions in that they both allow you to add custom CSS to your website. However, there are subtle differences in how they operate within the theme and WordPress environment.
1. **Additional CSS**: This is a WordPress core feature found in the Customizer. It allows you to add CSS that will override the default styling of your theme and plugins. The CSS rules added here are loaded last, which means they take precedence over the theme’s styles and other CSS files.
2. **Theme Custom CSS Global**: This is a feature specific to our themes that allows you to input CSS that applies globally across your site. The CSS added here is integrated directly by the theme.
Read more – https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/
If you input the same CSS code in both areas, the code will likely be applied twice. This duplication generally doesn’t cause functional issues, but it can lead to confusion and make debugging more difficult if you need to adjust your styling later. It’s best to choose one location to keep your custom CSS organized and maintainable.
Should you have any more questions or require further clarification, please do not hesitate to contact us.
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out and providing the details along with the screenshots.
We wish to inform you that we have disabled the “Remove Query Strings From Static Resources” feature. We kindly request that you review the single product page at your earliest convenience https://prnt.sc/nGV5fZRq8vVO .
Please read this article and watch the video – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Hello, Chandru,
Thank you for reaching out to us with your query. We have received the screenshot you attached and understand that you would like to change the color of the alert bar.
For assistance with your query, please navigate to: Theme Options > Styling > Alerts.
Should you require further assistance, feel free to reach out.
Best Regards,
8Theme’s Team
Hello, Abdo,
Thank you for reaching out and for choosing XStore.
To assist you more efficiently, we kindly request that you create a new topic on our support forum at: https://www.8theme.com/forums/xstore-wordpress-support-forum/. Please include the URL of your site and provide temporary wp-admin access in your post. This will enable us to review your settings and offer the necessary support.
Thank you for your cooperation and we look forward to hearing from you soon.
Warm Regards,
The 8Theme Team
Hello, Houzmatic,
We hope this message finds you well. We would like to inform you that your block is now transparent, and since the website background is dark, this is how it appears.
Here is an example that shows that the background is already transparent – https://prnt.sc/cgeV6V4yXQ-d
Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us with your query. To modify a blog post image in the XStore theme, you can follow these steps:
1. Log in to your WordPress dashboard.
2. Navigate to the ‘Posts’ section on the left-hand menu.
3. Find the blog post you wish to edit and click on ‘Edit.’
4. Once in the post editor, click on the current image you wish to change.
5. You will see an option to ‘Replace’ or ‘Remove’ the image. Click on ‘Replace’ and choose the new image you want to upload https://prnt.sc/8nwnKJOuRFec
6. After uploading, adjust the image settings as needed and click ‘Update’ on the post to save your changes.
If you need further assistance or have any other questions, please feel free to contact us.
Best Regards,
8Theme’s Team
Hello, Niki,
Thank you for getting in touch with us.
Thank you for reaching out to us with your query regarding the XStore theme and WCFM Marketplace integration. We appreciate your detailed description and the screenshots you’ve provided, as they help us understand the issue more clearly.
It seems that there might be a configuration or compatibility issue causing the vendor name and logo not to display correctly on the Archive Products page. To assist you better, could you please provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Hello, Tilman,
Thank you for reaching out to us with your query.
We’ve checked and after clearing the cache changes are visible – https://prnt.sc/jGzQeQqe5vtn > https://prnt.sc/AHlXBIoezTrh
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team