Hello,

Thank you for reaching out to us with your query.

Regarding your question about the image size in terms of data volume, the optimal size can vary depending on several factors, but generally, we recommend keeping the image file size under 200 KB to ensure that the page loads efficiently while maintaining a good quality.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times: tinypng.com, Compressor.io, Kraken.io, EWWW Image Optimizer, Smush Image Compression and Optimization plugin.

As for the issue you mentioned about the image wobbling or quoting when scrolling, please record a video and provide the URL here.

Best Regards,
8Theme’s Team

Hello,

Yes, you are right.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please read this article – https://woocommerce.com/document/email-faq/

Check how emails work when our email builder is disabled (XStore > Email Builder).

Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

If the issue continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We kindly request that you conduct a test by activating the Storefront, the default WooCommerce theme, on your site. This will help us determine if the issue persists irrespective of the theme used. Should the problem continue, we advise you to reach out to the support team of the Pro Elementor plugin for further assistance.

We appreciate your cooperation.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern. We apologize for any inconvenience caused by the issue you are experiencing with the discount countdown timer on mobile devices.

To assist you effectively, could you please provide us with the following information:
1. The model of the mobile device and the operating system version you are using.
2. The browser and its version where the issue appears.
3. Any screenshots that would illustrate the issue would be very helpful.

Once we have this information, we will be better equipped to diagnose the problem and provide a specific solution to resolve it.

Thank you for your cooperation and patience. We look forward to your reply to help you resolve this issue promptly.

Best Regards,
8Theme’s Team

Hello, Dims,

Thank you for reaching out to us with your concern regarding the alignment of the menu on mobile devices.

To assist you more effectively, could you please provide us with some screenshots illustrating the issue? This will help us better understand your request and address it promptly.

Could you please provide temporary wp-admin access also?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Darren62,

We would like to inform you that your request falls outside the standard scope of support we offer, as it pertains more to customization rather than typical troubleshooting or configuration issues.

For guidance on how to implement this feature, we recommend visiting the WooCommerce support forum https://wordpress.org/support/plugin/woocommerce/

Should you require personalized customization services, we kindly invite you to submit a request through our customization panel available at: https://www.8theme.com/account/#etheme_customization_panel/. This will allow you to engage directly with our technical team who are equipped to assist you further. Please note that customization services are subject to additional charges.

Thank you for your understanding.

Best Regards,
The 8Theme Team

Hello,

Thank you for contacting us and for using XStore.

XStore Control Panel > Sales Booster > Fake sale popup https://www.8theme.com/documentation/docs/fake-sale-popup-2/

Best Regards,
8Theme’s Team

Hello, Rhett,

We hope this message finds you well. We would like to recommend that you consider downgrading your PHP version to 8.1. We have observed that not all plugins are compatible with the current version you are using. Downgrading will ensure better stability and functionality of your system.

Our theme is speed-optimized. However, it is important to note that the overall speed of your website is not solely dependent on the theme you use, but also on your server settings, the images you use, and any third-party plugins you may have installed. We recommend that you read the following article for more information on how to speed up your website: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Nedimzidane,

Thank you for reaching out to us with your query.

Please go to Theme Options > Mobile panel.

Best Regards,
8Theme’s Team

Hello, Navin,

Thank you for reaching out to us.

Private Content

Best Regards,
8Theme’s Team

Hello, Javito,

Thank you for reaching out to us with your query.

We kindly ask that you refer to the following article for guidance on editing product data tabs: https://woocommerce.com/document/editing-product-data-tabs/

Please note that the Additional Information tab is a feature provided by WooCommerce and is not specific to our theme. For further assistance with this matter, we recommend reaching out directly to WooCommerce Support – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Ressamendy,

We’ve changed the header for you. Please check now.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

We face the next error on your site – https://prnt.sc/_sg_uUXIDIy3
403 Forbidden error says that we don’t have permissions on your server for this request. Please contact your host provider for help in this situation.

Best Regards,
8Theme’s Team

Hello, Eddie,

Thank you for letting us know.

Best Regards,
8Theme’s Team