Hello Bagwani,

We’ve changed the settings at your request – https://prnt.sc/A1-RDeTlv78F Please check the result.

Best Regards,
8Theme’s Team

Hello goong,

We appreciate your prompt response.

Could you please provide us with the URL of the page where the point loader is visible?

Warm Regards,
The 8Theme Team

Dear @veryvivid20,

We appreciate your prompt response.

There is a critical error on your site. Please provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Also, contact your hosting provider and ask to downgrade the PHP version to 8.1 or 8.2.

Best Regards,
8Theme’s Team

Hello Ameer,

We hope this message finds you well. We are currently in need of the wp-admin and possibly FTP access credentials to proceed with our services. We do not require CPanel access at this time.

We kindly request you provide us with the data we already asked for. We have noticed a delay in response to our previous requests, and it is unfortunate that without these details, we are unable to assist you further.

We appreciate your prompt attention to this matter and look forward to your cooperation.

Best Regards,
8Theme’s Team

Hello Qilah,

Thank you for reaching out to us with your concerns. We appreciate your patience and are here to assist you with the issues you’re experiencing.

1) Please provide the URL of the page, because right now, we can not see the border-radius on your site for the mobile panel.

2) Add he next code in Theme Options > Theme custom CSS > Global:

@media (min-width: 768px) {
    .header-main .et-container {
        max-width: 100%;
    }
}

Best Regards,
8Theme’s Team

Hi @Bumaa,

Please check the footer now. We’ve replaced the container by section.

Please update the theme – https://prnt.sc/oQEdDU-x8Bg7 and do not update the Core plugin before the theme update next time, the theme should be updated first.

Best Regards,
8Theme’s Team

Hello FK Graphics,

Thank you for reaching out to us with your query.

We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and disable the “XStore AMP” plugin.

https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Best Regards,
The 8Theme Team

Hello Racert25,

Thank you for reaching out to us with your queries.

Could you please provide temporary wp-admin access? We need to check your current settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us with your query.

Currently, we can only offer Portfolio like this https://xstore.8theme.com/elementor/portfolio/

We would recommend you submit a request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Best Regards,
8Theme’s Team

Hi @Ankit Khandelwal,

We hope this message finds you well. We would like to inform you that the presence of the green mark does not indicate an error.

Please update the theme and Core plugin and it will disappear https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Warm Regards,
The 8Theme Team

Hello Bagwani,

We appreciate your prompt response.

Private Content

Best Regards,
8Theme’s Team

Hello Carlyliczyk,

Please provide the correct access – https://prnt.sc/ss7J9MRyLLXn https://prnt.sc/ht-_aP_e3zYd

Best Regards,
8Theme’s Team

Hello MAHDAR,

Thank you for reaching out to us.

Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.
Read more – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
Our theme simply facilitates the display of these products as determined by the WooCommerce plugin.

Best Regards,
8Theme’s Team

Hello Elgaroe,

Thank you for reaching out to us with your concern. We understand that the overlapping text when hovering over the products can be frustrating, and we are here to help you resolve this issue.

Please check now – https://prnt.sc/vCT_-NmkQrt_

Best Regards,
8Theme’s Team

Hello nihal,

Thank you for reaching out to us.

Please set an administrator role for the user you provided for us on your site.

Best Regards,
8Theme’s Team