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Viewing 30 posts - 64,711 through 64,740 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2017 at 10:13

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2017 at 10:11

    Hello,

    You’re welcome!
    Please see screenshot https://prnt.sc/fb2g8t.
    Also, in the new update, it will be fixed for all our users.
    Thank you for the notice.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2017 at 09:37

    Hello,

    Oh I see, sorry.
    I’ve sent new css file.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2017 at 09:26

    Hello,

    Please provide screenshot of the problem.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2017 at 09:19

    Hello,

    You need go to Loco Translate > Plugins > WooCommerce > Sync and then translate needed strings http://prntscr.com/fb1xfz.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2017 at 08:57

    Hello,

    Try to disable all the third-party plugins that do not come bundled with our theme, clear cache and then check the issue.
    Also, please provide wp-admin access in Private Content

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2017 at 08:48

    Hello,

    Please make full backup of the site, DB and theme options (Theme Options > Import/Export > Options > Export Options) and we’ll update theme for you.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2017 at 08:37

    Hello,

    Could you please provide wp-admin access in Private Content?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2017 at 08:32

    Hello, @josh9787,

    Sorry for the delay.
    1-2. Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if these problems persist when default theme is activated.
    Try to disable 3-rd party plugins. Then check.
    Let us know the result and provide screenshots for better understanding.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2017 at 08:27

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2017 at 08:25

    Hello,

    Please provide wp-admin and FTP access in Private Content so we could check your translation.

    Very likely you just need to synchronize translation files after update to get new strings.

    Try to update your translation .po file as described here http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./ (the section “Updating a .po (and .mo) file”).
    or
    Button Sync (Loco Translate plugin) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization, you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
    Also, don’t forget to backup all the files before any update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2017 at 08:18

    Hello,

    I’ve sent the file to your email. Please replace /wp-content/themes/legenda/style.css.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2017 at 08:12

    Hello,

    1. Yes, the best way is disabling star ratings. Because it requests additional customization.
    2. Unfortunately, there is no such option in our theme by default, but you can change it in file /framework/theme-functions.php http://prntscr.com/fb19xp. We recommend to make changes in the child theme https://codex.wordpress.org/Child_Themes because you’ll lose all modifications after each theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2017 at 07:23

    Hello,

    You need activate every single site within the multisite. On one big project, you can use one purchase code.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2017 at 07:11

    Hello,

    Ok. We didn’t make any changes.
    I’m glad that problem was solved.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2017 at 15:41

    Hello,

    You need edit the file wp-content/themes/woopress/woocommerce/content-single-product.php.
    Make your changes in the child theme to prevent losing them after theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2017 at 15:33

    Hello,

    Try to add this code in Theme Options > Styling > Custom css > Custom CSS for mobile landscape and Custom CSS for mobile:

    .woocommerce .col2-set .col-1, .woocommerce-page .col2-set .col-1, .woocommerce .col2-set .col-2, .woocommerce-page .col2-set .col-2 {
        width: 100%;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2017 at 14:59

    Hello,

    I sent your report to our developers.
    Thank you for the notice.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2017 at 14:45

    Hello,

    I don’t see the problem on my side.
    Could you please upload the original file on your site and give me access to check issue.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2017 at 14:24

    Hello,

    Try to add this code in Custom css:

    .product-slide .product-title {
        min-height: 40px;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2017 at 14:17

    Hello,

    I have tested it with our latest theme version and WC 3.0.7 and seems it works fine https://prnt.sc/faqhgb

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2017 at 14:12

    Hello,

    You’re welcome! We are glad that you sorted out.
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2017 at 13:58

    Hello,

    Please provide link to your site and wp-admin access in Private Content, because I can’t recreate the issue on our test site http://prntscr.com/faqhgb.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2017 at 13:42

    Hello,

    1. Please try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, problem appears only with our theme provide wp-admin access in Private Content.
    2. It will be fixed in new theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2017 at 13:03
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2017 at 12:57

    Hello,

    You need to create the mobile menu (Appearance > Menus) with more simple structure and set Display location > Mobile menu.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2017 at 12:52

    Hello,

    You were replied in your other topic https://www.8theme.com/topic/character-problems-after-server-move/
    Please provide wp-admin and FTP access in Private Content so we could fix the warnings.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2017 at 12:24

    Hello,

    I’m glad that you sorted out.
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2017 at 11:50

    Hello,

    You can try to add this code in Custom css:

    .woocommerce-breadcrumb {
        text-align: left;
        margin-bottom: 10px;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2017 at 11:02

    Hello,

    Single product page gallery is using owl-carousel and there is no such functionality.
    It requires extra customization to make it work. You can send your request to customization service here https://wpkraken.io/?ref=8theme

    Regards,
    Rose Tyler.

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    Viewing 64,740 results - 64,711 through 64,740 (of 68,221 total)
Viewing 30 posts - 64,711 through 64,740 (of 68,221 total)
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