Forum Replies Created

Viewing 30 posts - 62,761 through 62,790 (of 68,230 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 5, 2017 at 08:35

    Hello,

    Do you want to show SKU on single product page? Make sure that you set SKU http://prntscr.com/gh8y19

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 5, 2017 at 08:30

    Hello,

    Please check theme requirements https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ and update your server settings according to these requirements.
    Also, provide FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 5, 2017 at 08:24

    Hello,

    You mustn’t purchase the plugin https://www.8theme.com/faq/
    All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins. The plugins run perfectly and are fully functional. There is no doubt that you can get the current plugin version directly from us. For that go to https://www.8theme.com/download-plugins/ page and you’ll get access to all necessary archives. These plugins registration is not obligatory! The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 5, 2017 at 08:18

    Hello,

    Sorry for the long delay.
    I’ve replaced woocommerce folder and framework/woo.php file. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 5, 2017 at 08:03

    Hello,

    Please try this way of theme update: export theme settings in Theme Options > Import/Export > Import or Export your theme configuration > Export Options, then activate default theme (Storefront), rename woopress folder via FTP and upload new theme archive in wp-admin > themes or theme folder via FTP (without overwriting), enter your purchase code to activate the theme and skip Setup Wizard, then import your theme options. Check your site, if all is well, you can delete the old theme. Likely, after the update, you need to re-add widgets (Appearance > Widgets).
    Don’t forget to create backup of your files and database before starting update process!
    Also, update all required plugins https://www.8theme.com/download-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 5, 2017 at 07:53

    Hello,

    Fixed. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 5, 2017 at 07:42

    Hello,

    Please see screenshots from our demo http://prntscr.com/gh8f74 http://prntscr.com/gh8es2 http://prntscr.com/gh8evr http://prntscr.com/gh8eyf http://prntscr.com/gh8f1q
    You may try to delete the code and check if you need this code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 16:28

    Please provide your purchase code in Private Content.
    Note that you may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 16:26

    Hello,

    You may try to add this code in Global Custom CSS:

    @media only screen and (max-width: 1290px) and (min-width: 992px){ 
    .item-design-mega-menu .nav-sublist-dropdown .nav-sublist a {
        font-size: 0.8rem;
        padding: 0.3em 1.5em;
    }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 16:17

    Hello,

    Do you use the latest theme version?
    Could you please provide wp-admin access in Private Content?
    If you want to make this sidebar empty just add the empty text widget into the Appearance > Main sidebar.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 14:49

    Seems you sorted out http://prntscr.com/ggxrza

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 14:46

    Hello,

    Thank you for the notice.
    The plugin will be updated soon https://www.8theme.com/download-plugins/page/2/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 14:44

    Hello,

    Please provide a screenshot of the problem and wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 14:41

    Hello,

    Please try to activate theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 14:39

    Hello,

    Go to Edit post > http://prntscr.com/ggxn24 and http://prntscr.com/ggxn7g

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 14:38

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 13:45

    You’re welcome!
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 13:44

    Hello,

    I sent your report to our developers.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 13:42

    I’ve changed http://prntscr.com/ggwtet Please check and set your correct value here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 13:37

    You’re welcome!
    If you’re happy with our service, don’t forget to rate us 5* in themeforest. ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 13:35

    Hello,

    On our test site with legenda theme, we also use slider revolution plugin but don’t face the problem, so you need to try to disable 3rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), clear cache and then check. Also, you may try to re-upload Revolution Slider plugin https://www.8theme.com/download-plugins/page/2/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 13:18

    Hello,

    Ok. Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 13:16

    Hello,

    Please try to add this code in Theme Options > Custom css:

    .single-product .product-information .email-link {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 13:14

    Hello,

    Please comment this line https://prnt.sc/ggw62y in framework/theme-functions.php

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 11:08

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 11:07

    Hello,

    Please try this code:

    .single-product .page-wrapper {
        background-color: white !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 10:55

    Hello,

    Please read this topic https://www.8theme.com/topic/google-analytics-tracking-code/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 10:53

    Hello,

    We have checked the version that is available on codecanyon.net and this is 9.0.5 only. Plugin authors have not updated plugin version there and we can’t get it to share our customers.
    We’ll upload the new version once it will be available on CC.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 10:50

    Hello,

    We did not test our theme with this plugin and don’t guarantee compatibility.
    Try to disable Ajax Add to cart in Theme Options > E-Commerce > Single Product and check if the problem with the filter still persists.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 10:43

    Hello,

    Please try to activate theme now.
    Note that you may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.

    Regards

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    Viewing 62,790 results - 62,761 through 62,790 (of 68,230 total)
Viewing 30 posts - 62,761 through 62,790 (of 68,230 total)
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