Tabs beneath product not displaying properly

This topic has 11 replies, 2 voices, and was last updated 6 years, 6 months ago ago by Rose Tyler

  • Avatar: damonjones01
    damon
    Participant
    September 1, 2017 at 12:08

    Hi there,

    On product page, the tabs underneath the product i.e Delivery info, Product information are dot displaying properly since theme update.

    The tabs are not functioning properly and should appear horizontally.

    I would be so grateful if you could please help me with this.

    Thanks again

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: damonjones01
    damon
    Participant
    September 1, 2017 at 13:28

    HI THERE,

    ALSO GETTING THE FOLLOWING ERROR CODE SOMETIMES on the product page, could be linked to above:

    Fatal error: Call to a member function is_visible() on null in /var/sites/d/designersaleoutlet.com/public_html/wp-content/themes/legenda/framework/theme-functions.php on line 2668

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2017 at 14:26

    Hello,

    I’ve sent files to your email, please replace /legenda/woocommerce/single-product/up-sells.php
    and /legenda/framework/theme-functions.php
    also activate Ultimate Addons for Visual Composer plugin and deactivate Screets Live Chat plugin.
    Let me know about result.

    Regards

    Avatar: damonjones01
    damon
    Participant
    September 1, 2017 at 15:29

    HI Rose,

    Tried the above. Still not working.

    I can give you access to my hosting control panel also if you wish in private content.

    Thanks again

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2017 at 16:00

    Please provide FTP access in Private Content, so I could check your files via FileZilla.

    Regards

    Avatar: damonjones01
    damon
    Participant
    September 1, 2017 at 19:50

    Hi Rose,

    Have created a new FTP account.

    Details in Private content.

    Thanks again

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2017 at 09:23

    Hello,

    Sorry for the delay.
    Unfortunately, can’t connect to your FTP.
    Did you make any changes in template files?
    Please clear all cache on server, site, browser.

    Regards

    Avatar: damonjones01
    damon
    Participant
    September 4, 2017 at 16:54

    Hi Rose,

    Thanks for your reply.

    have tried clearing cache, doesnt seem to do the job.

    Issues on product page:
    Product picture not displaying
    Tabs underneath i.e Delivery info, etc.. not displaying or functioning properly
    Upsells not displaying Fatal error: Call to undefined function etheme_create_upsells_slider() in /var/sites/d/designersaleoutlet.com/public_html/wp-content/themes/legenda/woocommerce/single-product/up-sells.php on line 33

    I have created a new FTP access, that apparently should give you access according to my web hosting company. (info in private content).

    I am new to the FTP access, so you please tell me if you have any issues.

    Many thanks

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 5, 2017 at 07:53

    Hello,

    Fixed. Please check.

    Regards

    Avatar: damonjones01
    damon
    Participant
    September 5, 2017 at 11:33

    Hi Rose,

    May thanks for this. I can see that everything is now running smoothly.

    May I ask what was wrong just for learning purposes.

    Many thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 5, 2017 at 12:15

    You’re welcome!
    It was problem in theme files, and it will be fixed in next theme update also.

    Regards

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