Hello Yasir Alam 8Theme,

Thank you for reaching out to us.

You will get a reply here https://www.8theme.com/topic/frequently-bought-together-for-woocommerce-3/#post-402899
Please refrain from submitting duplicate requests as this helps us in addressing your concerns more efficiently.

Best Regards,
The 8Theme Team

Hello Nedimzidane,

Thank you for contacting us and for using XStore.

1/ Could you provide temporary wp-admin access?

2/ Contact Elementor support about this issue – https://wordpress.org/support/plugin/elementor/

Warm Regards,
The 8Theme Team

Hello Kitab Ki Dukan,

Thank you for contacting us and for using XStore.

XStore Builders > Header builder via Elementor > edit template > edit responsive settings https://prnt.sc/fYNSH2LwAnXt

We hope this information is helpful.

Kind Regards,
8theme team

Hello Donaceli,

Thank you for reaching out to us.

We recommend that you reach out to the support team for the Elementor plugin for further assistance. You can contact them via the following link: https://wordpress.org/support/plugin/elementor/

Best Regards,
8Theme’s Team

Hello zoljargal,

Thank you for reaching out to us with your query.

Could you please specify whether you are looking to customize styling or translation? Additionally, we would appreciate it if you could provide us with temporary wp-admin access to better assist you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Ahmed,

Thank you for reaching out to us.

We kindly request that you navigate to Dashboard > Products > Categories > Edit Categories to ensure that the new categories have been populated appropriately https://prnt.sc/b0oKigFHXVj0

It works fine on our test site – https://prnt.sc/tiO0eD-hH_Js

If this doesn’t help, provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello bradbrad,

We hope this message finds you well.

Could you kindly update the theme and plugins at your earliest convenience, followed by clearing the cache? Once completed, please inform us about the outcome.
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We appreciate your cooperation.

Best Regards,
8Theme’s Team

Hello Pkhouma1,

Thank you for reaching out to us with your query.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello JSheward,

We would recommend you submit a request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Best Regards,
8Theme’s Team

Hello Giorgi,

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Konak75,

Thank you for reaching out to us with your query.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Konak75,

Thank you for reaching out to us.

Please go to XStore Builders > Header builder via Elementor > Logo element widget > re-select logo image.

If this doesn’t help, please contact the Elementor Pro plugin that is mentioned in your screenshot.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Chandru,

We’ve edited your topics and moved URLs to Private Content.

Warm Regards,
The 8Theme Team

Hello Giorgi,

Thank you for reaching out to us.

Please read this article – https://woocommerce.com/document/email-faq/

Check how emails work when our email builder is disabled (XStore > Email Builder).

Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

If the issue continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team