Forum Replies Created

Viewing 30 posts - 62,041 through 62,070 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 13:06

    Hello,

    500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
    If it will not show any errors then contact your hosting provider and ask them to give you a server error log to check what is wrong.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 12:07

    Hello,

    Please provide wp-admin FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 12:03

    Hello,

    Please check requirements described in the documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (“1.3 Requirements for Royal” section).
    also, provide wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 10:41

    Hello,

    You need to upload images with biggest dimensions http://prntscr.com/gr3xdp or change http://prntscr.com/gr3xmo (but http://prntscr.com/gr3xrd).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 09:50

    We are glad that you sorted out. Thank you for the explanations.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 09:24

    Hello, @dm4491,

    Please create a new topic http://prntscr.com/gr32ow and provide your purchase code http://prntscr.com/gr32v6

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 09:21

    Hello,

    I’ve checked the page in Chrome http://prntscr.com/gr31po
    Is your problem solved?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 09:18

    Hello,

    Please note that you may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 09:15

    You’re welcome! 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 09:12

    Hello,

    Please provide screenshots of your problems with explanation how can I recreate these situations.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 09:10

    Hello,

    You may download https://www.8theme.com/download-plugins/ XStore PSD – part 1 > https://prnt.sc/gr2x1i

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 08:49

    Hello,

    Please set these options http://prntscr.com/gr2oqw
    also, provide wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 08:37

    You’re welcome!
    Thank you for being our customer.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 08:35

    Hello,

    Could you please provide wp-admin access in Private Content?
    3. To change social icons you need edit the file wp-content/themes/royal/framework/shortcodes.php (find the section “! Share This Product” in line 1918), comment the code you don’t need.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 08:31

    Hello,

    Unfortunately, there is no such possibility, but I’ve added your request in our tasks list, so very likely this option will be added in one of new theme versions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 08:15

    Hello,

    1. Add this code in Global custom css:

    .st-menu-open .mobile-menu-block > .mobile-menu-block.st-menu {
        background-color: rgba(0, 0, 255, 0.29);
    }
    .mobile-nav-heading.close-mobile-nav {
        background-color: red;
        color: white;
    }
    .mobile-nav a, .mobile-nav-heading {
        color: white !important;
    }
    .mobile-nav .links {
        border-top: 1px solid white;
    }

    2. You may add this code in Custom css for mobile:

    .header-custom-block {
        display: none !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 08:09

    Hello,

    In console of your browser, you may see this error http://prntscr.com/gr29jy, if Autoptimize plugin is activated, so I’ve disabled the plugin http://prntscr.com/gr29yr. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 08:03

    Hello,

    1. To replace social icons goto Theme Options > Header > Header custom HTML and Static Blocks > edit your footer static block.
    To get VC editor shown for static blocks go to wp dashboard > Visual Composer > Role Manager > Post Types > Custom > tick “static blocks”.
    2. Please disable demo footer blocks in Theme Options > Footer and add your content in Appearance > Widgets > Footer Copyright and Footer Links.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 07:54

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 07:54

    Hello,

    I am glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 07:53

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 07:52

    Hello,

    Please check woocommerce documentation regarding tabs https://docs.woocommerce.com/document/editing-product-data-tabs/
    or you may add this code in custom css:

    .single-product .tabs {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 07:50

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 07:38

    Hello,

    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 07:35

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2017 at 07:28

    Hello,

    Please provide wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2017 at 16:13

    WP Instagram Widget plugin isn’t compatible with our theme, so they can’t be used together. Please check the site now, our theme is activated but the plugin is deactivated, so use our Instagram functionality.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2017 at 16:04

    Please send me SQL dump file.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2017 at 15:54

    You’re welcome!
    I am glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2017 at 15:27

    You may add this code in Theme Options > Custom css:

    .home .header-type-3.slider-overlap .header .menu > li > a {
        color: white !important;
    }
    

    Regards

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    Viewing 62,070 results - 62,041 through 62,070 (of 68,231 total)
Viewing 30 posts - 62,041 through 62,070 (of 68,231 total)
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