Hello Mohammed Abrar,

Thank you for reaching out to us with your concern.

We kindly request that you log in as an administrator through the /wp-admin/ page and temporarily activate the Storefront (default WooCommerce theme). Please then verify the login functionality via the ‘My Account’ page. Should the issue persist regardless of the theme activated, we recommend reaching out to WooCommerce support for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

Hello Ahsalama,

Thank you for reaching out to us with your query.

Please provide FTP access, and desired translation strings.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello coffeedog,

Thank you for reaching out to us with your query.

We noticed that you might be using Elementor to create content on your pages. If this is the case, please be informed that you can utilize the same editor for editing the content of your blog posts as well.

Could you please specify if there is any particular result or functionality that you are unable to achieve using the Elementor editor? We are here to assist you with any issues or queries you might have.

Best Regards,
8Theme’s Team

Hello tends2ir,

We recommend that you contact Mailchimp plugin support directly for assistance.

Best Regards,
8Theme’s Team

Hello scrumgum,

Thank you for reaching out to us.

Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.

Best Regards,
8Theme’s Team

Hello tends2ir,

We are pleased to inform you that we have updated the footer and incorporated the correct shortcode. We kindly request that you review the changes at your earliest convenience https://prnt.sc/UAAQx0tiU21F
For further details, you may refer to our guide here: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor

Best Regards,
8Theme’s Team

Hello Lucas,

Thank you for reaching out to us with your query.

Please provide temporary wp-admin and FTP access, and we will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello tends2ir,

Thank you for reaching out to us with your concern regarding the Mailchimp form issue on your website.

Here is an example where you can find the shortcode – https://prnt.sc/QJgFtyFmhAoG
https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello mohammed farhan,

Thank you for reaching out to us with your concern. We understand that you are experiencing an issue with adding the price to a product in WordPress.

Please check this screenshot – https://prnt.sc/RQXt6luzdiAd and read more – https://woocommerce.com/document/managing-products/

Best Regards,
8Theme’s Team

Dear @spirtx,

We hope this message finds you well. We have conducted several test orders on your website using various browsers and devices, both as logged-in users and through incognito browser windows. We encountered no issues, and each order was successfully processed.

We kindly ask that you perform a similar check on your end. Should you encounter any problems, please provide us with a video demonstrating the products you attempted to purchase and the exact details you entered. This will enable us to accurately replicate your actions and troubleshoot any issues.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello Festigift,

We appreciate your prompt response.

Please try to add the next code in the functions.php file located in your child theme:

function etheme_update_cart_item_quantity() {
	if ( ( isset( $_REQUEST['item_id'] ) && $_REQUEST['item_id'] ) && isset( $_REQUEST['qty'] ) ) {
		global $woocommerce;
		if ( $_REQUEST['qty'] )
			WC()->cart->set_quantity( $_REQUEST['item_id'], $_REQUEST['qty'] );
		else
			WC()->cart->remove_cart_item($_REQUEST['item_id']);
	}
	WC_AJAX::get_refreshed_fragments();
}

If this doesn’t help, we need FTP access from you to check the issue more deeply.

Best Regards,
8Theme’s Team

Hello Hamil,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern regarding the variation swatches not displaying on your shop page.

Please watch this video – https://youtu.be/LgzC4iK-j6A?feature=shared

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Festigift,

You provided incorrect wp-admin access https://prnt.sc/G-pSzO2NUmla and did not provide FTP access, which means we can’t check the situation on your site more deeply, unfortunately.

Best Regards,
8Theme’s Team

Hello Festigift,

Thank you for contacting us and for using XStore.

We kindly request that you contact your hosting provider and relay our need for FTP access credentials. Specifically, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

Should you need any assistance in creating these credentials, please do not hesitate to reach out to your hosting provider, who will be able to guide you through the process.

Thank you for your attention to this matter.

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Best Regards,
8Theme’s Team