Hello Liza,

We appreciate your prompt response.

Please change the code to:
add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);

Additionally, our specialist is currently unable to access your site. Could you please whitelist the IP address provided in the Private Content area?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello Zaid,

We would recommend doing a backup of all the files before any update https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Also, after every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

Best regards,
The 8Theme Team

Hello Tumada,

Thank you for reaching out to us with your query.

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello tends2ir,

Thank you for reaching out to us with your query.

Appearance > Menus > edit menu and unselect static block in settings of menu item – https://prnt.sc/7oM_CK_6FGIs > https://prnt.sc/_xP_ibZ5viKf

Best Regards,
8Theme’s Team

Hello,

On your screenshot it is a mobile header, please change zoom in settings of your browser window – https://prnt.sc/bJW0jumajXu2

Best Regards,
8Theme’s Team

Hello,

We can’t log in, unfortunately – https://prnt.sc/yXs2zFwy0Fdm

Best Regards,
8Theme’s Team

Hello Zaid,

Off-Canvas content comes from the Core plugin.

Best regards,
The 8Theme Team

Hello Amit,

Thank you for reaching out to us.

Private Content

Best Regards,
8Theme’s Team

Hello FK Graphics,

Please provide URL of page and temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Dear Syed Nazar Ur Rehman,

Private Content

Best Regards,
8Theme’s Team

Hello khurram virk,

Private Content

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

1/ The next custom CSS code can be used to remove the coupon field from the Checkout page:

.before-checkout-form .woocommerce-form-coupon-toggle {
    display: none;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

2/ Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.

Best Regards,
8Theme’s Team

Hello khurram virk,

We hope this message finds you well. We apologize for the delay in our response.

We are currently unable to access your website. Could you please verify if there are any restrictions such as IP blocking or other settings that may be preventing us from viewing your site?

Thank you for your attention to this matter.

Warm Regards,
The 8Theme Team

Hello Javito,

We hope this message finds you well. We would like to inform you about a recent update concerning the Elementor plugin. The update involves a transition from using “Sections” to “Containers.” This change aims to enhance the flexibility and functionality of your web design experience.
https://elementor.com/help/transitioning-from-sections-to-containers/ https://elementor.com/help/convert-existing-sections-to-containers/

Best Regards,
8Theme’s Team

Hello The Egyptian Developers,

Thank you for reaching out to us.

Could you please provide the URL of the page that needs to be reviewed? We would like to access it via mobile to better understand the issue you are encountering.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
The 8Theme Team