We’ve recorded a video for you. Please check the Private Content area.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
July 15, 2024 at 07:41
Dear Syed Nazar Ur Rehman,
Private Content
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
July 15, 2024 at 07:37
Hello,
Thank you for reaching out to us with your suggestion. We appreciate your interest in enhancing the functionality of our services with the addition of gift cards, rewards, and loyalty programs that can be redeemed both online and offline. We understand the importance of such features for businesses operating in both realms, like restaurants and retail stores.
You are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.
If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.
Please contact your hosting provider and ask for assistance.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 15, 2024 at 07:34
Hello cocofu,
Please provide temporary wp-admin access. We need to check your settings.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
Please be informed that you will have the ability to delete this account once your queries have been addressed.
Thank you for your cooperation.
Kind Regards,
8theme team
Rose Tyler
Support staff
July 15, 2024 at 07:18
Hello Liza,
We appreciate your prompt response.
Please change the code to: add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);
Additionally, our specialist is currently unable to access your site. Could you please whitelist the IP address provided in the Private Content area?
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Also, after every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 14, 2024 at 15:33
Hello,
Thank you for reaching out to us with your query.
To edit the content of the Shop sidebar, please navigate through the following path on your website’s dashboard: Appearance > Widgets > Shop Sidebar.
Please provide URL of page and temporary wp-admin access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 14, 2024 at 12:15
Hello Zaid,
We appreciate your prompt response.
We’ve translated strings from your screenshot vis Loco Translate > Plugins > XStore Core. Please clear cache and check the result.
Best regards,
The 8Theme Team
Rose Tyler
Support staff
July 14, 2024 at 12:02
Dear Syed Nazar Ur Rehman,
Private Content
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
July 14, 2024 at 11:10
Hello FK Graphics,
We hope this message finds you well.
We kindly request that you connect to your files via FTP and rename the “mailchimp-for-woocommerce” plugin folder. This action will disable the mentioned plugin, which should help address your current issue.
Following this, please contact the support team of the plugin for further assistance.
Thank you for your attention to this matter.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 14, 2024 at 11:07
Hello khurram virk,
Private Content
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
July 14, 2024 at 11:06
Hello danijel,
We appreciate your prompt response.
1/ Please go to Header Builder via Elementor > edit templates > disable overlap https://prnt.sc/3jw_yfdKinQ8 , after that the “a significant portion of the text becomes invisible due to margins” will be solved.
3/ Theme Options > Blog > Single post > please test different layouts. If this is not what you are looking for, please enable the featured image, and provide the URL of a single post here with a detailed description of the desired result. We will help you with custom CSS code.
4/ Theme Options > Blog > Show “Byline” > Off.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 14, 2024 at 10:58
Hello,
Thank you for getting in touch with us.
1/ The next custom CSS code can be used to remove the coupon field from the Checkout page:
2/ Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 14, 2024 at 10:52
Hello joebuston,
We hope this message finds you well. We kindly request that you provide us with a video documenting your situation during the next update. It appears that your case may be unique, and a detailed review of the video will enable us to offer more precise guidance.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 14, 2024 at 09:50
Hello khurram virk,
We hope this message finds you well. We apologize for the delay in our response.
We are currently unable to access your website. Could you please verify if there are any restrictions such as IP blocking or other settings that may be preventing us from viewing your site?
