Hello danijel,

Thank you for reaching out and for your kind words about our theme. We are thrilled to hear that you are satisfied with your purchase!

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Prloha,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Zaid,

Thank you for contacting us and for using XStore.

Please follow this article and watch a video – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Marc,

Thank you for reaching out to our support team. We regret to hear about your dissatisfaction and are here to assist you in resolving any issues you may be facing.

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

You can do:
– Theme Options > General > change Site width;
or
– Theme Options > Header builder > Main menu > reduce Content Zoom;
or
– Theme Options > Header builder > change layout from https://prnt.sc/-YeC4XpKsKlR to https://prnt.sc/prT-A2CtuSG4

Best Regards,
8Theme’s Team

Hello Kalpesh Prajapati,

Thank you for reaching out to us with your query.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

To assist you effectively, could you kindly provide temporary wp-admin, FTP access, and video of the problem? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello joebuston,

We hope this message finds you well. Could you kindly record a video demonstrating the issue you have mentioned? For a better understanding, it is essential for us to see the actions you perform during the theme update process, the results you obtain, and the reasons you believe the update needs to be executed twice.

We appreciate your cooperation and look forward to your response.

Best Regards,
8Theme’s Team

Hello Liza,

1. Please provide FTP access, after that, we will be able to check the problem more deeply.
2. Solved via Elementor plugin settings – https://prnt.sc/t1vMcDnJKTw4
3. To remove the “Shop” from the breadcrumbs, please add the following code to your child-theme/functions.php:
add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);

Best Regards,
8Theme’s Team

Dear @Katria Lesser,

We are currently unable to access your Dashboard and kindly request that you assign the administrator role to the user you created for us.

Also, please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello Solomon,

Thank you for reaching out to us.

Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.

Best Regards,
8Theme’s Team

Hello Fernando,

Theme Options > WooCommerce > Product catalog > Default Product Sorting – these settings come from the WooCommerce plugin.
By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
If this doesn’t give you the desired result, we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

Best Regards,
8Theme’s Team

Hello, @Aulakh, Sam,

We hope this message finds you well. We have noticed that you are currently using version 9.3.14 of our theme. To ensure optimal performance and security, we kindly ask that you update your theme to the latest version.

Additionally, it appears that the name of the parent theme folder has been changed. Please note that renaming the parent theme folder prevents the theme from being updated automatically. We strongly recommend restoring the original name of the parent theme folder. You may choose any name for the child theme as per your requirements.

Should you prefer to maintain a custom name for the parent theme, please be aware that you will need to update the theme manually.

Thank you for your attention to these matters. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello Fernando,

Have you replaced “Products Grid” element with “Archive Products” on all your achieve page templates? Please provide the URL of page where filters don’t work with Archive Products instead of Products Grid.

Best Regards,
8Theme’s Team

Hello Nancy,

Thank you for reaching out to us with your query.

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Nicolo,

Thank you for reaching out to us with your query.

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team