Hello,

Thank you for reaching out to us.

Please describe your request in more detail with screenshots.

Best Regards,
8Theme’s Team

Hello MEXESS,

Please check now – https://prnt.sc/fSi17HBveEdu

Best Regards,
8Theme’s Team

Hello MEXESS,

We can’t access your Dashboard:
“403
Forbidden
Access to this resource on the server is denied!”

Please contact your hosting provider to solve this.

Best Regards,
8Theme’s Team

Hello, @Bagwani,

We hope this message finds you well. We have observed that some of our clients are utilizing the LiteSpeed Cache plugin, while others have opted to replace it with alternative caching plugins. This variation often arises because activating all features of the plugin indiscriminately can affect both the content on your site and its interaction with other utilized plugins.

In your case, we recommend that you explore and test different settings of the LiteSpeed Cache plugin to enhance your site’s performance without causing any issues. Unfortunately, we are unable to configure third-party plugins on your site directly.

For specialized assistance, we advise you to contact the support team of the LiteSpeed Cache plugin directly. They will be better equipped to provide you with the specific guidance necessary for optimal configuration.

We apologize for any inconvenience and appreciate your understanding.

Best Regards,
The 8Theme Team

Hello,

Edit page content using Elementor > add General Tabs element to the page content, where you can add the desired content. Please try to do this and let us know if you need further assistance after this.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We have reviewed the issue you mentioned regarding the mobile menu. Currently, it appears that there is only one menu item listed under Appearance > Menus > Hamburger Menu, which is displayed on the frontend. Could you please clarify what specifically was truncated or not displayed correctly?

Regarding the logo issue as shown in this screenshot: https://prnt.sc/BHGPg7GHOw4F%5D, please note that the admin panel overlay is visible only to you as an administrator. Your clients will see the full logo without this overlay. Therefore, you may disregard any overlapping that is visible only to the administrator.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello Liza,

Just cannot load the yourwebsite.com/wp-admin/ page as it just keeps the infinite loading.
Also, the FTP was correctly connected but we noticed that you didn’t add the code in your child-theme/functions.php and also we cannot save the changes with next errors:

Command: PASV
Answer: 227 Entering Passive Mode (51,81,109,240,39,109).
Command: STOR functions.php
Answer: 553 Could not create file.
Error: A critical error occurred while transferring the file

Please contact your hosting provider and ask for assistance.

Best Regards,
8Theme’s Team

Hello FK Graphics,

We appreciate your prompt response.

We have configured the selected pages through WooCommerce > Settings > Advanced. Could you please verify the functionality of the “Add to Cart” feature and confirm that it is working as intended?

Best Regards,
8Theme’s Team

Hello merlinmexus,

Thank you for reaching out to us with your concerns. We’re sorry to hear about the difficulties you’ve been experiencing with our theme settings. We understand how frustrating it can be when changes do not appear as they should.

Your site is under maintenance mode, so we can’t check it. Please provide temporary wp-admin access.

Additionally, please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your patience and cooperation. We look forward to resolving this issue for you promptly.

Best Regards,
8Theme’s Team

Hello tends2ir,

We’ve recorded a video for you. Please check the Private Content area.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your suggestion. We appreciate your interest in enhancing the functionality of our services with the addition of gift cards, rewards, and loyalty programs that can be redeemed both online and offline. We understand the importance of such features for businesses operating in both realms, like restaurants and retail stores.

You are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

Hello cocofu,

Please provide temporary wp-admin access. We need to check your settings.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please be informed that you will have the ability to delete this account once your queries have been addressed.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello Mark,

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

Hello

Thank you for contacting us and for using XStore.

Do you use an SEO plugin? Please go to Pages > click on title of Front page > Yoast SEO > Advance > Canonical URL
https://yoast.com/help/canonical-urls-in-yoast-seo/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

To edit the content of the Shop sidebar, please navigate through the following path on your website’s dashboard: Appearance > Widgets > Shop Sidebar.

Additionally, here are some videos: https://youtu.be/LgzC4iK-j6A?feature=shared https://youtu.be/Je2rCPXBQMw?feature=shared

Best Regards,
8Theme’s Team