Page 1973 – 8theme.com

Forum Replies Created

Viewing 30 posts - 59,161 through 59,190 (of 68,223 total)

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Rose Tyler

Support staff

January 22, 2018 at 10:44

Hello,

Please try to activate them now.

Regards

#182582 Copied In reply to: WordPress Multi Site Network theme activation

Rose Tyler

Support staff

January 22, 2018 at 10:36

Hello,

I’ve checked your header search and do not see the problem https://gyazo.com/66d59dfceef7cae43f7404b198062530

Regards

#182581 Copied In reply to: AJAX Search Box slow

Rose Tyler

Support staff

January 22, 2018 at 10:33

Hello,

Please describe your problem in details.

Regards

#182580 Copied In reply to: Variable product

Rose Tyler

Support staff

January 22, 2018 at 10:31

Hello,

Please see this screenshot http://prntscr.com/i3twiv

Regards

#182579 Copied In reply to: Revolution Slideshow Size for Default theme

Rose Tyler

Support staff

January 22, 2018 at 10:18

Hello,

Fixed. Please check.

Regards

#182577 Copied In reply to: can't find the file attachment.php issue

Rose Tyler

Support staff

January 22, 2018 at 10:14

Hello,

Did you update theme on your site?
Please provide link to your site, so we can to see the search problem.

Regards

#182575 Copied In reply to: AJAX Search Box slow

Rose Tyler

Support staff

January 22, 2018 at 10:13

You’re welcome!
Have a nice day.

Regards

#182574 Copied In reply to: Updating the theme

Rose Tyler

Support staff

January 22, 2018 at 10:12

Hello,

Thanks for the topic.
Could you please also provide link to page with this problem?

Regards

#182573 Copied In reply to: Advanced carousel problem

Rose Tyler

Support staff

January 22, 2018 at 10:06

Fixed. Please check now.
It was our bug. Thanks for the notice.

Regards

#182572 Copied In reply to: Translate order total

Rose Tyler

Support staff

January 22, 2018 at 09:56

Hello,

Try to disable all 3-rd party plugins, clear cache and check if the problem will be solved.
Let me know result.
Do you make any changes in template files?

Regards

#182569 Copied In reply to: Sidebar not showing on sidebar

Rose Tyler

Support staff

January 22, 2018 at 09:45

Hello,

We’ve added some custom css code in Theme Options > Styling > Custom css. Please check the menu now.

Regards

#182567 Copied In reply to: Mobile menu issues.

Rose Tyler

Support staff

January 22, 2018 at 09:35

Hello,

Please check if you have “Close” option on the first message http://prntscr.com/i3t6ys

Regards

#182566 Copied In reply to: How to change Payment default color & add card options
Rose Tyler

Support staff

January 22, 2018 at 09:33
Hello,

Please try to add this code in Global Custom css:

@media only screen and (max-width: 768px) { .header-wrapper header .container-wrapper { border-bottom: 1px solid #e6e6e6; } .home .header-wrapper header .container-wrapper{ border:none; } .page-heading, .et-header-overlap .page-heading, .et-header-overlap .page-heading.bc-size-small, .page-heading.bc-size-small { padding-top: 135px; } }

Regards
#182565 Copied In reply to: Big Header padding in mobile view
Rose Tyler

Support staff

January 22, 2018 at 09:26

Hello,

Please describe the problem one more time and provide screenshots for better understanding.

Regards

#182564 Copied In reply to: Blog page background cannot delete.

Rose Tyler

Support staff

January 22, 2018 at 09:08

Hello,

Please provide screenshots of the problem so we could try to recreate the issue on our side.
Thanks in advance.

Regards

#182563 Copied In reply to: can't find the file attachment.php issue

Rose Tyler

Support staff

January 22, 2018 at 08:58

Hello,

FTP that you provided goes to the empty directory http://prntscr.com/i3srxt. So, please, provide us FTP access to the directory where your WP installation is located.

Regards

#182562 Copied In reply to: Problem with upgrading IDSore

Rose Tyler

Support staff

January 22, 2018 at 08:53

Hello,

I’ve checked your site code via console and do not see the custom css code. Did you remove the code?
Please see this screenshot http://prntscr.com/i3spmn
Could you please provide temporary wp-admin access in Private Content?

Regards

#182561 Copied In reply to: Accordion styling.

Rose Tyler

Support staff

January 22, 2018 at 08:48

Hello,

I do not see any js error in the console on your site.
We’ve sent widgets.php file to your registration email. You need to replace this file in royal/framework/ folder and wait for 2 hours when instagram cache will be updated.
If after that some problem persists on your site, please describe this in details and provide screenshots for better understanding.
Thanks in advance.

Regards

#182559 Copied In reply to: Javascript error on website

Rose Tyler

Support staff

January 22, 2018 at 08:40

Hello,

What theme version is using on your site?
Could you please provide wp-admin and FTP access in Private Content?

Regards

#182558 Copied In reply to: Translate order total

Rose Tyler

Support staff

January 22, 2018 at 08:36

Hello,

Please try to disable all 3-rd party plugins, clear cache and check if the problem will be solved.
Let me know result.
Do you use latest theme version?

Regards

#182557 Copied In reply to: Zoom effect – Window makes product image load

Rose Tyler

Support staff

January 22, 2018 at 08:33

Hello,

If you want to use white color as main, it is needed to add custom css code for some elements to make these looks good. Could you provide us with your website URL?

Regards

#182555 Copied In reply to: Text color issue

Rose Tyler

Support staff

January 22, 2018 at 08:12

Hello,

You’re welcome!
Have a nice day.

Regards

#182553 Copied In reply to: Too much padding between menu and slider with Full width slider

Rose Tyler

Support staff

January 22, 2018 at 08:12

Hello,

Try to disable all 3-rd party plugins and check if the problem will be solved.

Regards

#182552 Copied In reply to: AJAX Search Box slow

Rose Tyler

Support staff

January 22, 2018 at 08:10

Hello,

Please, make sure you have checked all the server requirements http://prntscr.com/hv1d8x
Also, I would recommend you export theme settings into file (Theme Options > Import/Export > Import or Export your theme configuration > Export Options) and import this option file after the update.
Don’t forget to create backup of your files and database before starting update process!
For now available 3.5 theme version, so you may update theme follow our suggestions.
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Also, update all required plugins https://www.8theme.com/download-plugins/ (to update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins); to update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).

Regards

#182551 Copied In reply to: Updating the theme

Rose Tyler

Support staff

January 22, 2018 at 08:02

Hello,

Please provide a link to your site and wp-admin access (login and password) in Private Content http://prntscr.com/i3s7t2.

Regards

#182550 Copied In reply to: Logo issue

Rose Tyler

Support staff

January 22, 2018 at 07:54

Hello,

Please try to activate theme now.

Regards

#182549 Copied In reply to: You have reached activation number limit

Rose Tyler

Support staff

January 22, 2018 at 07:51

Hello,

Thanks for the topic.
Could you please provide a link to your site?

Regards

#182548 Copied In reply to: Strange behivour, single post with no image

Rose Tyler

Support staff

January 19, 2018 at 17:07

Hello,

Thanks for the topic.
1. Looks like you sorted out http://prntscr.com/i2q55y
2. Do you mean this price http://prntscr.com/i2q614 or something else?
3. Please see screenshot http://prntscr.com/i2q6rw
In Private content you provided password, what username should we use?

Regards

#182422 Copied In reply to: A few problems

Rose Tyler

Support staff

January 19, 2018 at 16:56

Hello,

You need to remove featured image on this page https://prnt.sc/i2q0r6 (you may use different breadcrumbs images for simple pages, just upload Featured image for your page. It does not work for Shop and Blog pages because these pages are special pages. They use breadcrumbs image from Global settings).

Regards

#182419 Copied In reply to: Breadcrumbs taking the picture even if it was set to white background

Rose Tyler

Support staff

January 19, 2018 at 16:48

I’ve created “About us Store” page, but you need to add API key in Ultimate > Google Maps. Please read more here https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/, also check “Our office” page. If you need any other page, simply send me demo URL.
The footer was imported, so I’ve simply selected appropriate static block http://prntscr.com/i2pwy6

Regards

#182418 Copied In reply to: Demo Content Installation
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Viewing 59,190 results - 59,161 through 59,190 (of 68,223 total)

Viewing 30 posts - 59,161 through 59,190 (of 68,223 total)

← 1 2 3 … 1,972 1,973 1,974 … 2,273 2,274 2,275 →

Forum Replies Created

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