Hello cocofu,

We are eager to assist you, but to do so effectively, we require your cooperation. You have mentioned that you would send the necessary access credentials via email, but we have yet to receive them. Please provide these credentials at your earliest convenience.

To address your queries accurately, we need to review the settings on your website. Without access, it is impossible for us to determine which actions or settings might have caused the issues on your site, as a thorough investigation is required.

We regret to receive complaints instead of cooperation. If you genuinely seek assistance, we kindly urge you to respond constructively.

Thank you for your attention to this matter. We look forward to your prompt response and to assisting you further.

Kind Regards,
8theme team

Hello MEXESS,

Thank you for contacting us and for using XStore.

Please clear the cache and check how it works now.
We’ve disabled “Disable Theme Swiper JS” via Theme Options > Speed Optimization.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Anas,

Thank you for reaching out to us with your concern.

To assist you effectively, could you kindly provide URL of page from your screenshot, temporary wp-admin, FTP access? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Vijith,

We appreciate your prompt response.

Please provide FTP access, we need to check the problem more deeply.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello Anas,

Thank you for reaching out to us with your concern.

https://prnt.sc/GeLSWU9QNx3V

To register your XStore theme, please navigate to XStore > Welcome Panel and enter your purchase code. It is important to note that using XStore without registration constitutes a violation of our fair usage policy.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello JS7319,

Thank you for reaching out to us with your concern.

Please provide the URL of page with content from your screenshot.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

We appreciate your interest and are here to assist you. For detailed information regarding your query, we kindly ask you to review the article available at the following link: https://www.8theme.com/documentation/docs/xstore-mobile-panel/

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello JS7319,

Thank you for reaching out to us with your query. To add the MailPoet shortcode to a page using Elementor, you should use the “Shortcode” widget or “Text Editor” widget. This is independent of the theme, and we would recommend you contact MailPoet plugin support directly to get further assistance.

Best Regards,
8Theme’s Team

Hello, Festigift,

We appreciate your prompt response.

Here is what we see when try to edit your Home page – https://prnt.sc/lS2W6T4qRUQ9

Best Regards,
8Theme’s Team

Hello RapidClick,

Thank you for reaching out to us with your query.

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Please activate pagination https://prnt.sc/ACi22z9URJGV > Save changed and check the result on frontend. We can’t do this for you because there is a message on your site that you are editing the Home page right now.

Best Regards,
8Theme’s Team

Hello, Muhammad Saleem,

Thank you for reaching out to us.

Should you find any threads where our team has not provided detailed instructions on how your issue was resolved, please respond directly within that specific thread. The specialist who handled your query will then provide you with a comprehensive response. To ensure clarity and prevent any misunderstanding, we kindly ask that you refrain from mixing different issues within a single thread.

Please record for us a video of the new issue you described.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello,

Because AMP uses minimal code for quick loading, it can’t include all the elements on a fully functioning webpage, such as certain widgets, embedded content, or pages created using page builders (Elementor / WPBakery) https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Best Regards,
8Theme’s Team

Hello MEXESS,

Here is a screenshot from the single product page https://prnt.sc/fUGXLHQesSEu and this one from the shop page https://prnt.sc/0PjDFRcmL7sB
Please clear the cache before checking.

Best Regards,
8Theme’s Team