Hello,
Did you update theme files via FTP?
Where you got files of theme? You may download the latest theme version from ThemeForest.
Regards
Hello,
Did you update theme files via FTP?
Where you got files of theme? You may download the latest theme version from ThemeForest.
Regards
I’ve checked your site, but do not see the problem.
Please try to inspect site code using DevTools once the popup appears. Right-click on any page element and select Inspect Element. The DevTools window will open at the bottom of your Chrome browser. Check if there is an error in the console.
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You’re welcome!
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Hello,
I do not see the problem http://prntscr.com/krm0zw Please describe in details what should I do to recreate the problem on your site.
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Hello,
Thanks for the topic.
We’ve sent the archive to your registration email.
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Hello,
Did you add the code in functions.php file of your child theme that is activated ou your site?
You may try to add this code in Theme Option > Custom css:
#order_comments_field {
display: none;
}
Let me know the result.
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Please see screenshot http://prntscr.com/krlpdj
Screets Live Chat plugin comes bundled with our theme. You may download the plugin here – https://www.8theme.com/download-plugins/ Please follow the Screets Chat documentation to install it.
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You’re welcome!
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Hello,
Please provide us with temporary wp-admin access.
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Hello,
Please provide us with temporary wp-admin access so we can take a closer look.
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Hello,
We are using this chat system for our sales department. You can easily get that from here https://www.intercom.com/ and use for your website also.
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Hello,
Very likely you reached the Max Input Vars limit because of menu items number and your WP can’t save all the settings of your menu. So, if you choose the option, save menu but then you’ll see that option is not saved then increase max input vars limit to 5000 or 8000. You can contact the hosting provider and ask for help with increasing. Read more http://sevenspark.com/wordpress/menu-item-limit
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Hello,
http://prntscr.com/krknwr + http://prntscr.com/krknzw
Do not forget to clear cache before checking result of changes.
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Hello,
Could you please describe what should we do to recreate the problem on your site?
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Hello,
Please check one more time http://prntscr.com/krklji > http://prntscr.com/krklnn + https://prnt.sc/krkll0
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Hello,
Please, clear cache and check now.
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Hello,
You may delete this code:
<!–[if IE 9]>
<link href=”css/ie9.css” rel=”stylesheet” type=”text/css” />
<![endif]–>
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Hello,
1. Please read our documentation https://www.8theme.com/documentation/xstore/troubleshooting/how-to-add-custom-favicon/
2. What theme version do you use?
Theme Options > E-commerce > Number of slides per view > 4
3. In the console on your site http://prntscr.com/krbq8t
It can be a reason for the problem with tabs so you need to solve this firstly.
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You’re welcome!
Have a nice day.
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Also, please read about .XML files import in our documentation – https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
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The problem is caused by this custom css code – http://prntscr.com/krb9ot
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Please change Container Background Color to white in Theme Options > Styling > Content or disable Footer fixed in Theme Options > General > Footer.
Feel free to ask if you have any other questions.
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Also, Container Background Color you need to set in Theme Options > Styling > Content or disable Footer fixed in Theme Options > General > Footer.
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Feel free to ask if you have any other questions.
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Hello,
Please try to disable Dark version http://prntscr.com/krautz then clear cache and check.
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Hello,
Please provide us with temporary wp-admin and FTP access.
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Hello,
Unfortunately, there is no possibility to select position of the video.
I’ve sent your request to our developers. Maybe in next theme update will be added some improvement.
Regards
My pleasure 🙂
We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads
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Theme Options > Header Settings > Enable header overlap > Off or go to Edit your home page > Page Layout > Enable header overlap > Off.
Regards