Forum Replies Created

Viewing 30 posts - 5,281 through 5,310 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 14:21

    Hello Imran Khalid,

    We appreciate your prompt response.

    “But i can’t find the way to remove the extra space from the home page.” – Edit page using Elementor > settings of section > Advanced > Margins – https://prnt.sc/bwtZRObPc0xn
    Please clear the cache and check the result.

    Here is a new link to files – https://we.tl/t-cI5zsYj3oV

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 14:10

    Hello Maico Vinhaes,

    Thank you for reaching out to us. We appreciate your interest in using our theme for your project.

    XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    Should you have any inquiries regarding full site content migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes.

    After completing the migration, please navigate to the XStore welcome panel, select ‘unregister theme’, and then enter your purchase code to register it again. This step is crucial to update the activation information.

    We appreciate your cooperation and are here to support you should you have any further questions.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 11:55

    Hello, Fantasy Prints,

    We appreciate your prompt response.

    “but they are still using the original Woocommerce” – please record a video of how can we recreate the problem on your site.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 11:49

    Hello Amineo,

    We noticed that you rated us with 4 stars. We are committed to providing the best service and would greatly appreciate any feedback you could provide that would enable us to earn a 5-star rating from you.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 11:37

    Hello Storee,

    We appreciate your prompt response.

    1120px

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 11:36

    Hello, Fantasy Prints,

    Thank you for reaching out to us.

    Please provide correct credentials.

    Thank you in advance for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 10:59

    Hello MAHDAR,

    We’ve set “Upgrade Swiper Library” to Inactivate on your site via Elementor plugin settings. Please clear the cache and check the result.

    If you need further assistance, contact support of the Elementor Pro plugin directly.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 10:31

    Hello Mohammed Abrar,

    Thank you for reaching out to us.

    Please go to WooCommerce > Status > Logs > the latest fatal error file > check details about the issue https://prnt.sc/A6gamE50zEWT Disable, the mentioned in logs, plugin and check if the issue persists after that.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 10:28

    Hello Innova Partners,

    Thank you for reaching out to us with your query.

    Please check this topic – https://www.8theme.com/topic/how-to-add-delivery-date-to-email-builder/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 10:25

    Hello, Mairaj,

    Thank you for reaching out to us with your concern.

    Here is what we see on your Shop page after the button click – https://gyazo.com/97b73b0d14b580090d0f3092c60ce45e

    Please describe your request in more detail.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 10:22

    Hello Nedimzidane,

    Thank you for reaching out to us.

    Please watch this video – https://youtu.be/5ZwO_Cwzy14?feature=shared
    If this is not what you are looking for, please describe your request in more detail and provide temporary wp-admin access, and we will check your settings.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 09:05

    Hello Storee,

    You’re welcome!

    Please go to Theme Options > General / Layout, on both sites > compare the value of “Starting point of the mobile header” option, and you will see the difference.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 09:04

    Hello Sahil,

    Thank you for reaching out to us with your query.

    There is no such option, by default, unfortunately.

    We kindly ask you to submit a feature request at the following link: https://www.8theme.com/taskboard/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 09:02

    Hello, pigeleven,

    Could you please clarify your inquiry? We kindly ask you to provide a more detailed description of your request, including specific references and a detailed list of any issues you are encountering as they relate to our theme. Additionally, please let us know what outcome you would like to achieve.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 09:00

    Hello Sahil,

    Thank you for reaching out to us with your request.

    Additional customization is outside the scope of our basic support.

    Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
    Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 08:31

    Hello Sahil,

    We appreciate your prompt response.

    ” basically i want a functionality where when user is able to see the wishlist/cart count only when he/she is logged in ” – there is no such option, by default.

    “or else the wishlist/cart should not show any kind of count over” – XStore Builders > Header Builder via Elementor > edit template for entire site > Cart / Wishlist element settings > Show quantity > Off.

    We hope this information is helpful.

    Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
    Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 08:27

    Hello Imran Khalid,

    Please post different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    “there is huge gap between home page content and footer. (attached is screen shot)” – this is because of this margin https://prnt.sc/QWT0M0JmKJ9P

    “Lastly, the website seems very slow, please advice me how to improve the website. ” – Please follow these articles https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ https://elementor.com/help/speed-up-a-slow-site/

    We kindly ask you to submit feature requests at the following link: https://www.8theme.com/taskboard/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 08:24

    Hello Imran Khalid,

    “However, I still can’t copy anything from xstore
    https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/” – We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

    In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-3qSPNc23KD – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

    We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 08:22

    Hello Shahzadashraf,

    Thank you for reaching out to us with your request.

    By default, the Price table does not have an option for this, but you can use HTML https://www.w3schools.com/html/html_links.asp , for example – https://prnt.sc/dYg3BPfXR2m_

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 07:20

    Hello Fardin,

    We appreciate your prompt response.

    Please update the theme https://prnt.sc/QBUBkK8cU1ht

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 07:18

    Hello Razi,

    It looks like someone or a plugin changed the type of attributes on your site. Fixed – https://prnt.sc/uqPfcfgqEiin > https://prnt.sc/OlWW741X3Tzw > https://prnt.sc/GtylUqkCqs7N

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 07:16

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 07:14

    Hello Danish,

    We’ve registered the theme using the purchase code on your site (this required step) and installed some plugins via XStore > Plguins installer https://prnt.sc/TW4c7vbyPysG (without any problem). Please clear cache of browser and check.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 07:05

    Hello cocofu,

    We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

    Where to get FTP access (FTP host, FTP username, FTP password, FTP port, and FTP encryption type)? – You need to contact your hosting provider.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 07:02

    Hello Gand,

    We hope this message finds you well. We regret to hear that you are experiencing issues with updating the XStore Core.

    Please read this article https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

    Additionally, update the theme first and only after that the code plugin.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2024 at 07:00

    Hello Aman chourasiya,

    Thank you for reaching out to us with your concerns.

    Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Clear cache and check the result.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2024 at 17:10

    Hello Fardin,

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2024 at 17:07

    Hello,

    Thank you for letting us know.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2024 at 15:49

    Hello Danish,

    Please contact your hosting provider and ask them if they block outgoing/ingoing connections to our server, IP – 136.243.62.54.

    After that check again.

    If this doesn’t solve the issue, please provide the URL, temporary wp-admin, and FTP access. We need to take a closer look to be able to give any further suggestions.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2024 at 15:25

    Hello cocofu,

    About “Description after content”, please vote here –
    https://8theme.upvoty.com/b/xstore/description-after-content-no-elementor-widget-available/ and use the next workaround:
    1/ Add code snippet in your child-theme/functions.php
    https://gyazo.com/c455abfab0a81fd10feb11efdedc7ff1

    add_shortcode('etheme_second_shop_description', function() {
    etheme_second_cat_desc();
    });

    2/ Open Archive editor and add the shortcode [etheme_second_shop_description] -> https://gyazo.com/688c5befa51835803454f24bb3a3712b
    3/ The result on Product category page is next -> https://gyazo.com/c455abfab0a81fd10feb11efdedc7ff1

    Best Regards,
    8Theme’s Team

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    Viewing 5,310 results - 5,281 through 5,310 (of 68,221 total)
Viewing 30 posts - 5,281 through 5,310 (of 68,221 total)
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