Hello Maico Vinhaes,

Thank you for reaching out to us. We appreciate your interest in using our theme for your project.

XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Should you have any inquiries regarding full site content migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes.

After completing the migration, please navigate to the XStore welcome panel, select ‘unregister theme’, and then enter your purchase code to register it again. This step is crucial to update the activation information.

We appreciate your cooperation and are here to support you should you have any further questions.

Best Regards,
8Theme’s Team

Hello Amineo,

We noticed that you rated us with 4 stars. We are committed to providing the best service and would greatly appreciate any feedback you could provide that would enable us to earn a 5-star rating from you.

Best Regards,
The 8Theme Team

Hello, Fantasy Prints,

Thank you for reaching out to us.

Please provide correct credentials.

Thank you in advance for your cooperation.

Best Regards,
8Theme’s Team

Hello Mohammed Abrar,

Thank you for reaching out to us.

Please go to WooCommerce > Status > Logs > the latest fatal error file > check details about the issue https://prnt.sc/A6gamE50zEWT Disable, the mentioned in logs, plugin and check if the issue persists after that.

Best Regards,
8Theme’s Team

Hello, Mairaj,

Thank you for reaching out to us with your concern.

Here is what we see on your Shop page after the button click – https://gyazo.com/97b73b0d14b580090d0f3092c60ce45e

Please describe your request in more detail.

Best Regards,
8Theme’s Team

Hello Storee,

You’re welcome!

Please go to Theme Options > General / Layout, on both sites > compare the value of “Starting point of the mobile header” option, and you will see the difference.

Best Regards,
8Theme’s Team

Hello, pigeleven,

Could you please clarify your inquiry? We kindly ask you to provide a more detailed description of your request, including specific references and a detailed list of any issues you are encountering as they relate to our theme. Additionally, please let us know what outcome you would like to achieve.

Best Regards,
8Theme’s Team

Hello Sahil,

We appreciate your prompt response.

” basically i want a functionality where when user is able to see the wishlist/cart count only when he/she is logged in ” – there is no such option, by default.

“or else the wishlist/cart should not show any kind of count over” – XStore Builders > Header Builder via Elementor > edit template for entire site > Cart / Wishlist element settings > Show quantity > Off.

We hope this information is helpful.

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Best Regards,
8Theme’s Team

Hello Imran Khalid,

“However, I still can’t copy anything from xstore
https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/” – We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-3qSPNc23KD – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

Best Regards,
8Theme’s Team

Hello Fardin,

We appreciate your prompt response.

Please update the theme https://prnt.sc/QBUBkK8cU1ht

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello cocofu,

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Where to get FTP access (FTP host, FTP username, FTP password, FTP port, and FTP encryption type)? – You need to contact your hosting provider.

Best Regards,
8Theme’s Team

Hello Aman chourasiya,

Thank you for reaching out to us with your concerns.

Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear cache and check the result.

Best Regards,
8Theme’s Team

Hello,

Thank you for letting us know.

Best Regards,
8Theme’s Team

Hello cocofu,

About “Description after content”, please vote here –
– https://8theme.upvoty.com/b/xstore/description-after-content-no-elementor-widget-available/ and use the next workaround:
1/ Add code snippet in your child-theme/functions.php
https://gyazo.com/c455abfab0a81fd10feb11efdedc7ff1

add_shortcode('etheme_second_shop_description', function() {
etheme_second_cat_desc();
});

2/ Open Archive editor and add the shortcode [etheme_second_shop_description] -> https://gyazo.com/688c5befa51835803454f24bb3a3712b
3/ The result on Product category page is next -> https://gyazo.com/c455abfab0a81fd10feb11efdedc7ff1

Best Regards,
8Theme’s Team