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Viewing 30 posts - 52,501 through 52,530 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2018 at 07:56

    Hello,

    1. Please change this code http://prntscr.com/l3fkad to:

    .header .et-wishlist-widget .icon-like_outline:before {
        content: "\e92d";
    }

    2. Theme Options > Single product page > Page Layout > Number of slides per view > 4
    To fix this http://prntscr.com/l3flvs you need to enable Masonry scripts in Theme Options > Speed Optimization.
    3. http://prntscr.com/l3fl53 > http://prntscr.com/l3fl9z
    4. http://prntscr.com/l3fme1 > http://prntscr.com/l3fmox
    5. Please delete this custom css code http://prntscr.com/l3fnip
    Also, describe your problem in more details with screenshots
    6. Please describe the desired result in more details.
    You can use such screenshot maker as Lightshot https://prnt.sc/
    7. Theme Options > Footer > Copyrights styling
    8. Theme Options > Promo Popup

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2018 at 07:33

    Hello,

    Please provide us with temporary wp-admin ad FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2018 at 07:29

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2018 at 07:27

    Hello,

    We plan to release only critical updates for this theme (like compatibility with WC plugin).
    You can find the latest theme version here – https://www.8theme.com/download-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2018 at 07:26

    Hello,

    Sorry for the delay due to the weekends.
    I am glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2018 at 07:20

    Hello,

    Sorry for the delay due to the weekends.
    Please provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2018 at 07:19

    Hello,

    Sorry for the delay due to the weekends.

    All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins. The plugins run perfectly and are fully functional. There is no doubt that you can get the current plugin version directly from us. For that go to https://www.8theme.com/download-plugins/ page and you’ll get access to all necessary archives. These plugins registration is not obligatory! The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest.

    Please make sure that you use latest versions of WPBakery Page builder (formerly Visual Composer) and Massive Addons for WPBakery page builder https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    If you use latest versionf of these plugins, try to disable Massive Addons and check if your pages can be edited using WPBakery Page builder. Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2018 at 07:15

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2018 at 07:13

    Hello,

    You’re welcome!
    Sorry for the delay due to the weekends. Yes, it would be better to create different topics for different questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2018 at 07:12

    Hello,

    Sorry for the delay due to the weekends.
    Please try to add this code in Custom css for product http://prntscr.com/l3fb6h :

    .product-images {
        display:  none;
    }
    .product-information {
        width: 100%;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2018 at 07:08

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2018 at 16:02

    Hello,

    Please add this code in Global custom css:

    @media only screen and (max-width: 992px){
        .footer-product {
            display:  block;
            bottom: 20px;
        }
        .footer-product .yith-wcwl-add-button.show {
            float: left;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2018 at 15:57

    3. To disable this http://prntscr.com/l2l74u you can use:

    .mobile-nav-heading, .mobile-nav .links {
        display:  none;
    }
    .mobile-nav-heading.close-mobile-nav {
        display: block;
    }

    4. http://prntscr.com/l2l8jk

    .footer-sidebar-widget .et-follow-buttons {
        text-align: center;
        margin-top: 15px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2018 at 15:45

    Hello @online365,

    You’re welcome!
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2018 at 15:19

    Hello,

    Please delete the old custom css code and set 0 here – http://prntscr.com/l2kn0c and 3em here – http://prntscr.com/l2kofb > http://prntscr.com/l2kops
    Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2018 at 15:10

    Hello,

    1. As I see the custom css code works fine on all pages. If you want to change this height of the header http://prntscr.com/l2kh5j use next custom css also:

    .header .navbar {
        padding-top: 0px;
        padding-bottom: 0px;
    }

    2. Is the problem solved http://prntscr.com/l2kjga ?
    Please read our documentation https://www.8theme.com/demo/docs/royal/#6_portfolio
    3. I do not see the problem http://prntscr.com/l2kjyh > http://prntscr.com/l2kk38

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2018 at 15:00

    Hello,

    1. There is no such option, but thanks for the question. We’ve found a bug with search in the fixed header that will be fixed in next theme update.
    As a temporary solution, you can hide the search from the fixed header using this css code:

    .fixed-header .header-search {
        display:  none;
    }

    2. Please try to set “Product title chars limit” in Theme Options > Shop > Products style.
    Image size settings you can change via Appearance > Customize > WooCommerce > Product Images https://www.8theme.com/documentation/xstore/woocommerce/product-images/
    I would recommend to use a graphics editor and prepare product and category images (make them the same size) before uploading it to your media gallery.
    3.1.

    .secondary-menu-wrapper .menu > .item-design-dropdown {
        position: static;
    }
    .secondary-menu-wrapper .menu > .item-design-dropdown .nav-sublist-dropdown {
        top: 0;
        transform: none;
    }

    Also, check our demo https://xstore.8theme.com/demos/electronics/ https://prnt.sc/joiurp > https://prnt.sc/joivdq + watch video tutorial https://youtu.be/hmsxW5KF9dg
    3.2 Please provide temporary wp-admin access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2018 at 14:11

    Hello,

    1. Sorry, but your question is a bit unclear to me. Please describe the desired result in more details for better understanding of where and how it should look.
    2. On Shop I can see 2 products on mobile, for products that displayed via our element – http://prntscr.com/l2jnk0 http://prntscr.com/l2jmtv
    3. Please try to use this custom css code:

    .content-product .products-page-cats, .content-product .products-page-cats a, .content-product .products-page-brands, .content-product .products-page-brands a, .content-product .price {
        color: red;
        font-weight: 600;
    }

    4-5. There is no such possibility for now. Maybe something similar will be added in one of next theme updates.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2018 at 13:55

    Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2018 at 13:53

    You’re welcome!
    Wish you the same 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2018 at 13:03

    You’re welcome!
    Do you want to change these http://prntscr.com/l2intz on the single product page to the old style http://prntscr.com/l2ip8f or something else?
    Unfortunately, there is no such possibility for single product page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2018 at 12:52

    Hello,

    We need FTP access to be able to connect to your files using FileZilla file manager. Please ask your hosting provider support to create FTP account to your site files and give us the credentials (hostname, username, password, port).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2018 at 12:27

    Hello,

    1. Please change this code http://prntscr.com/l2gpg3 to:

    .wpml-ls-sidebars-footer-flags li {
        width: auto !important;
    }
    .wpml-ls-sidebars-footer-flags li a {
        margin-right: 15px
    }
    .wpml-ls-sidebars-footer-flags {
        padding-left: 0
    }

    2. Please delete this code http://prntscr.com/l2guzu from Global custom css
    Add this code in Custom css for page:

    .et-products-navigation > div {
        min-width: 40%;
        display:  inline-block;
    }
    .et-products-navigation {
        display: inline-block;
    }

    3. Please provide page URL, we will check and let you know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2018 at 12:19

    My pleasure 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2018 at 10:25

    Hello,

    Please add this code in Theme Options > Custom css or in style.css of your child theme:

    .page-heading-slider:before, .page-heading-slider:after {
        content: '';
        display: table;
        clear: both;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2018 at 10:17

    Hello,

    1. Please add this code in Theme Options > Custom css or in style.css file of your child theme:

    .page-content {
        margin-top: 0px;
    }
    .header-wrapper .navbar .tbs {
        padding-top: 0px;
    }

    2.

    .header-wrapper .navbar-collapse, .fixed-header-area .navbar-collapse{
        float: right;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2018 at 10:07

    Hello,

    You use old theme version and latest version of WC plugin.
    I would recommend you to update theme. If your site is live, it would be better to do the update on staging / dev site (a full copy of the existing site). You can try Duplicator plugin to make a copy.
    This documentation will help you with theme updating – https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files (it will be reuploaded from a new theme package).
    Do not forget to update all the required plugins https://www.8theme.com/download-plugins/ (to update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins); to update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).
    If you edited php files of theme, transfer changes into a child theme http://prntscr.com/l2gf8h. If you use child theme then child theme files should be updated according to new files.
    If you want to update everything on the production site without staging then do the backup of all the files and DB before the update. Then you’ll be able to restore backup if you face any critical error.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2018 at 09:56

    Hello,

    Please try to disable all 3-rd party plugins, clear cache and check if one of them causes the problem.
    Did you make changes in template files?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2018 at 09:50

    Hello,

    You can use this custom css code:

    .mobile-nav .popup_link {
        display: none !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2018 at 09:46

    Hello,

    Default WooCommerce widgets work only on default WC pages (Shop, products categories, single product page).
    Feel free to ask if you have any other questions.

    Regards

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    Viewing 52,530 results - 52,501 through 52,530 (of 68,187 total)
Viewing 30 posts - 52,501 through 52,530 (of 68,187 total)
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