Hello Kamil,

Thank you for reaching out to us with your query.

We would like to inform you about a recent update concerning the Elementor plugin. The update involves a transition from using “Sections” to “Containers.” This change aims to enhance the flexibility and functionality of your web design experience.
https://elementor.com/help/transitioning-from-sections-to-containers/ https://elementor.com/help/convert-existing-sections-to-containers/

We understand that you are experiencing difficulties in displaying content in full width.
Please go to Page settings > Page layout > select Elementor Full-width https://prnt.sc/dbRMaGR5Eka0

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/a-sidebar-appeared-on-all-pages-of-the-site/

Hello ethashots,

Thank you for reaching out to us.

Please check the screenshot that you provided. It is about XClean, please try to submit topics for the XStore theme – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and let us know the result.

Best Regards,
8Theme’s Team

Hello Alfi,

Thank you for reaching out to us with your query. Regarding your request to move the “go back up” button higher, we can certainly assist you with that using custom CSS code:

.back-top {
    bottom: 200px !important;
}

Best Regards,
8Theme’s Team

Hello,

We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://dropmefiles.com.ua/en/aDh7VG8LW – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

Best Regards,
8Theme’s Team

Hello Lyes,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Ameer,

Thank you for reaching out to us.

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
8Theme’s Team

Hello Amineo,

You’re welcome!

Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum.

Best Regards,
8Theme’s Team

Hello smartkid808,

We appreciate your prompt response.

Please provide some screenshots for a better understanding of your request.

Additionally, provide temporary wp-admin access. We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello RobertG,

Thank you for reaching out to us with your concern regarding the Smart Carousel feature on your webshop.

We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

Best Regards,
8Theme’s Team

Hello Meet Mandaviya,

Thank you for reaching out to us with your concern.

Please make sure that you are using the latest version of the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and the Core plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/

If this doesn’t help, contact support of the Elementor plugin mentioned in the warnings on your screenshot – https://wordpress.org/support/plugin/elementor/

Best Regards,
8Theme’s Team

Hello Razi,

Thank you for reaching out to us with your concerns. We appreciate your patience and are here to assist you in resolving these issues.

1/ Regarding the lightbox issue on your product detail page, we understand that despite enabling the Lightbox feature in Elementor, it is not functioning as expected, and you also wish to disable the zoom effect on hover. To address this, could you please confirm if you have any additional plugins that might be conflicting with Elementor’s settings? Sometimes, other plugins can interfere with the proper functioning of Elementor features.

2/ We suggest exploring the WooCommerce Checkout Manager plugin, which offers further customization options for checkout fields, or you can contact the support of the WooComerce plugin – https://wordpress.org/support/plugin/woocommerce/

If you wish, our developers team can personally assist you via customization service.
To get started, please follow this link to send your request with the requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with expert dev team.

Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Best Regards,
8Theme’s Team

Hello Storee,

Thank you for reaching out and providing the video for reference. We appreciate your effort in highlighting the issue regarding the visibility of the shop icon next to the vendor’s name on the product catalogue.

Please add this code in Theme options > Theme custom CSS > Global:

.content-product .by-vendor-name-link:before {
    content: '\e954';
    margin-right: 7px;
}

Best Regards,
8Theme’s Team

Hello Lokman,

We hope this message finds you well. I am writing to inform you about recent actions taken regarding the plugins, which are aimed at optimizing performance and ensuring smooth operation.

We have noticed that multiple active plugins were utilizing significant server resources. To alleviate this, we have deactivated several third-party plugins. This action has successfully reduced the server load and facilitated the smooth implementation of the demonstration content.

Among the plugins, we have deactivated WPbakery to prevent conflicts with Elementor. There are also some plugins about which we lack information regarding their purpose. These have been deactivated to further reduce the load on your server. It is not necessary for you to be aware of the complete list of deactivated plugins. We recommend that you reactivate only those plugins that you are certain will be utilized. If you are unsure about the functionality of any plugin, it might be advisable to leave it deactivated.

Here you can see that only some plugins are required https://www.8theme.com/documentation/xstore/plugins/included-plugins/ and recommended are not obligatory.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello Bagwani,

Thank you for reaching out to us.

We’ve changed the settings in Theme Options > Breadcrumbs. Please check the result.

Best Regards,
8Theme’s Team