Forum Replies Created

Viewing 30 posts - 50,611 through 50,640 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 21, 2019 at 08:22

    Hello,

    Sorry for the delay due to the weekends.
    I am glad that you sorted out.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 21, 2019 at 08:21

    Hello,

    Please check available settings for Product Categories widget in Appearance > Widgets > Shop sidebar.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2019 at 13:53

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2019 at 10:01

    Here it is – https://prnt.sc/m8sn9p Please clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2019 at 09:29

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2019 at 09:28

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2019 at 09:27

    Hello,

    Thanks for the reply.
    Please ask your hosting provider support to create FTP account to your site files and give us the credentials (hostname, username, password, host).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2019 at 09:21

    1/ Have you cleared cache? http://prntscr.com/m8s300
    Please change the previous code to:

    .sidebar .woocommerce-product-search {
        display: -webkit-box;
        display: -ms-flexbox;
        display: flex;
    }
    .sidebar  .woocommerce-product-search input[type="search"] {
        width: 100%;
    }

    2/ Theme Options > Header Settings > Breadcrumbs > Breadcrumbs background > background-size – cover
    3/ Theme Options > Products Page Layout > Hidden sidebar > Off.
    4/

    .sidebar .widget-title {
        padding-bottom: 10px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2019 at 09:09

    1/ Go to Blog page > Widget Area > select “— Choose Sidebar —” and add widgets in Appearance > Widgets > Main Sidebar.
    2/ Theme Options > Header Settings > Breadcrumbs > Breadcrumbs background > background-size – cover
    https://www.w3schools.com/cssref/css3_pr_background-size.asp
    3/ Have you cleared cache?
    Please note that the background image for breadcrumbs from Theme Options applies for all pages, but “Background image for breadcrumbs” on a separate page (Page Layout settings) has the highest priority.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2019 at 09:00

    Hello,

    http://prntscr.com/m8rvl6

    .header .top-links a {
        font-size:  13px;
    }
    .header .top-links li:after {
        margin: 3px 2px 0 5px;
    }
    .header .top-links li.popup_link:before {
        left: -5px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2019 at 08:55

    Please clear cache and check one more time – https://prnt.sc/m8rswn https://prnt.sc/m8rt23 https://prnt.sc/m8rtbb
    If this is not what you are looking for, please provide some screenshots for better understanding the desired result.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2019 at 08:51

    Hello,

    Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2019 at 08:36

    Hello,

    Please provide temporary wp-admin access so I can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2019 at 08:34

    Hello,

    Please make sure you have checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    XStore > Import demos > Import of the additional pages > http://prntscr.com/m8rl3v or you can use .xml files to import desired pages – https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2019 at 08:21

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2019 at 08:20

    Hello,

    We’ve sent PSD files. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2019 at 08:15

    Hello,

    Theme Options > Header > Header styles > Header paddings http://prntscr.com/m8rdxr

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 17, 2019 at 16:30

    You’re welcome!
    Theme Options > Shop > Products style > Product content elements.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 17, 2019 at 16:27

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 17, 2019 at 16:04
    .product-type-variable .summary-content .price {
        display:  none; 
    }
    .product-type-variable .summary-content .woocommerce-variation .price {
        display:  block; 
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 17, 2019 at 15:52

    If Status of WooCommerce shows that same result as our theme, it would be better to discuss with your hosting provider.
    We are theme developers and we are able to help with questions and problems related strictly to our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 17, 2019 at 15:45

    Hello,

    1) Here is what I can see on your site – http://prntscr.com/m8goot
    2) Zoom is disabled. If you want to disable the lightbox, add this code in Custom css:

    .single-product .swiper-control-top .woocommerce-main-image {
        pointer-events:  none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 17, 2019 at 15:25

    Hello,

    I can’t log in http://prntscr.com/m8gaic
    Please go to WooCommerce > Status and check what value of PHP time limit do you have.
    I would recommend you to contact your hosting provider to check the situation with the limits https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 17, 2019 at 15:13

    Please provide URL of this page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 17, 2019 at 15:05

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 17, 2019 at 15:03

    In console on your site – http://prntscr.com/m8fztm and disabling of WooCommerce Stripe Gateway plugin solve the problem. You need to check settings of the plugin or contact support of this plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 17, 2019 at 14:14

    Please provide temporary wp-admin and FTP access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 17, 2019 at 13:48

    Hello,

    Try to click on “Check again” button https://prnt.sc/m8etca

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 17, 2019 at 13:45

    Hello,

    The problem is caused by code in functions.php of your child theme. You need to sort out with that code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 17, 2019 at 13:07

    Hello,

    Please try to disable 3rd party plugins to check if one of these plugins causes the problem.
    Make sure that you are using correct versions of XStore theme and Core plugin together – https://xstore.8theme.com/update-history/

    Regards

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    Viewing 50,640 results - 50,611 through 50,640 (of 68,227 total)
Viewing 30 posts - 50,611 through 50,640 (of 68,227 total)
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