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Viewing 30 posts - 49,561 through 49,590 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2019 at 09:06

    Is child-theme activated on your site?
    If you made changes in the parent theme files, you’ll lose them after theme update. That’s why you need to move all modifications to the child-theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2019 at 08:59

    Hello,

    Please describe the problem in more details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2019 at 08:39

    Unfortunately, I can’t say for sure why images were not imported on your site. I’ve checked on our test site and sliders of the Books demo version was imported correctly from the first time.
    Have you checked all the server requirements before the theme installation? – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    If you do not want to provide temporary access, you can get images from the demo http://prntscr.com/n4i4h2 or from the .psd and add them on slides manually http://prntscr.com/n4i4t7
    Let me know if you need any assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2019 at 08:27

    Hello,

    If you build a website with caching activated you will not see the updates you have made, you could see the cached versions of pages. And if you published a page or saved Theme Options and then go back to make more updates to it like CSS styles, again you might see the cache version. So you run the risk of seeing old things you have already changed. Or you make an update, forget to clear the cache, review the page – everything looks fine and then the next time cache clears the page is not how you expected it to be. You scratch your head and go “how did that happen? I’m sure I checked it” That’s most likely a caching problem. To prevent files being cached during development, we recommend you to disable caching plugins and tools and completely clear the cache memory (contact your hosting provider and ask to clear server cache also).
    If the cache is disabled but something doesn’t work in Theme Options we need to explore the problem more deeply, but while the cache is enabled, it is difficult to say for sure is there a problem and how it can be fixed.
    Hope you understand this matter. Feel free to ask, if you have any questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2019 at 08:08

    To remove SKU from Single product page you can add this PHP Snippet in functions.php of child-theme – https://businessbloomer.com/woocommerce-hide-sku-front-end/

    add_filter( 'wc_product_sku_enabled', 'custom_remove_product_page_sku' );
     
    function custom_remove_product_page_sku( $enabled ) {
        if ( !is_admin() && is_product() ) {
            return false;
        }
     
        return $enabled;
    }

    OR
    add this code in Theme Options > Custom CSS > Global custom CSS:

    .single-product .product_meta .sku_wrapper {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 16:58

    Hello,

    Please find this code in Global custom css

    .secondary-title {
        border-color: #f9d441 !important;
    }

    and change the yellow color to desired one.

    Here is what I can see on your site http://prntscr.com/n484cn Have you cleared cache?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 16:54

    Hello,

    Thanks for the reply.
    Please provide URL of your site + temporary wp-admin access, and I will add images for slides.
    Use this area – http://prntscr.com/n3het9 to post private data.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 16:51

    Them options > Header > Header styles > Header margin bottom > 0px http://prntscr.com/n480b6

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 15:43

    Please provide URL of the mentioned page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 15:35

    Hello,

    It requests additional customization in files, which is beyond our basic support scope.
    Try to use code from this article in functions.php of your child-theme:
    https://businessbloomer.com/woocommerce-remove-rename-add-default-sorting-options-shop/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 15:30

    Hello,

    You can disable Breadcrumbs for all pages via Theme Options > Breadcrumbs > Breadcrumbs style > Disable, or for a separate page via [8theme] Layout options > Breadcrumbs Style > Disable http://prntscr.com/n46osf

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 15:27

    My pleasure.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 14:59

    Theme Options > Blog Layout > sidebar position.
    If this doesn’t help, provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 14:57

    I’ve edited your “WL Footer” static block. Please check now.
    If you want to remove this white space on the Home page http://prntscr.com/n46219, please add this code:

    .content-page {
        padding-bottom: 0px;
    }

    in Custom CSS for page – http://prntscr.com/n462jf
    To remove this – http://prntscr.com/n463uv set padding-bottom 0 for the footer > https://prnt.sc/n464cp

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 14:30

    http://prntscr.com/n45mq9https://developers.google.com/maps/documentation/javascript/error-messages#api-not-activated-map-error
    ApiNotActivatedMapError – The Maps JavaScript API is not activated on your API project. You may need to enable the Maps JavaScript API under APIs in the Google Cloud Platform Console.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 14:10

    Hello,

    Have you cleared all cache?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 14:06

    Hello,

    Please submit different topics for different questions and post temporary wp-admin access via Private Content area http://prntscr.com/n45662 Thanks in advance.
    1) Is “WooCommerce Infinite Scroll and Ajax Pagination” plugin activated on your site? Disable this plugin or set correct settings – https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
    2) Do you use an additional plugin to add this sorting? Check translation for that plugin.

    Please, submit different topics for different questions and post temporary wp-admin access via Private Content area http://prntscr.com/n45662 Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 13:59

    Hello,

    Theme Options > Shop > Shop page Layout > http://prntscr.com/n453ry

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 13:58

    Please check what errors are in a console of browser on the Contact page, or provide temporary wp-admin access, so I can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 13:18

    You’re welcome!
    Would you mind to rate our product: https://prnt.sc/d256m6 https://themeforest.net/downloads
    That would be much appreciated ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 13:18

    Hello,

    Do you use default VC element or GMAPS for VC? The last one has API key field http://prntscr.com/czidd2

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 11:32

    Hello,

    Make sure that the code was added correctly. Compare http://prntscr.com/n42o9g and http://prntscr.com/n42oed and change the code on your site > http://prntscr.com/n42os9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 11:23

    Hello,

    Please add this code in Global custom css:

    .main-footer.text-color-light a, .copyright.text-color-light a,
    .main-footer.text-color-light a:visited, .copyright.text-color-light a:visited,
    .main-footer.text-color-light a:hover, .copyright.text-color-light a:hover,
    .main-footer.text-color-light a:active, .copyright.text-color-light a:active {
        color: #e57b34 !important;
        text-decoration: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 10:20

    Hello,

    You’re welcome!
    Would you mind to rate our product: https://prnt.sc/d256m6 https://themeforest.net/downloads
    That would be much appreciated ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 09:52

    Hello,

    You’re welcome!
    Would you mind to rate our product: https://prnt.sc/d256m6 https://themeforest.net/downloads
    That would be much appreciated ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 09:20

    Hello,

    This is a secondary menu – http://prntscr.com/n40dkp http://prntscr.com/n40f7p http://prntscr.com/n40ffs http://prntscr.com/n40frj
    https://youtu.be/QJ6yTxxdFDE
    Please set “Menu 1 level (hover, active)” color in Theme Options > Typography > Menu.
    The red bg color of the menu you can change in Theme Options > Menu > Menu Styling > Menu background color http://prntscr.com/n40csy
    Please clear cache and check Shop page now.

    About warnings of WZone plugin on your site, the plugin is not required one, so you can disable it. Read more – https://www.8theme.com/documentation/xstore/plugins/included-plugins/ If you want to use the plugin, here is item purchase code – m8xqWJ_8theme

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 08:45

    Hello,

    Thanks for contacting us.
    Your site under maintenance mode, so I can’t check it. Please provide temporary wp-admin access. Use this area – http://prntscr.com/n3het9 to post private data.

    Also, watch our video and read documentation about the styling of Mail Chimp form – https://youtu.be/Q00y7QCcdqg https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 08:20

    Hello,

    .single-product .quantity,
    .single-product .single_add_to_cart_button {
        width: 49%;
        justify-content:  left;
    }
    .single-product .quantity input[type="number"] {
        max-width: 100%;
    }
    .single-product .quantity{
        margin-right: 2%;
    }
    .single-product .single_add_to_cart_button {
        margin-right: 0px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 08:08

    Hello,

    Did you try to install plugins via FTP?
    Check the server error logs. What errors do you have there?
    Provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2019 at 08:05

    Hello,

    Please provide temporary wp-admin and FTP access.

    Regards

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    Viewing 49,590 results - 49,561 through 49,590 (of 68,231 total)
Viewing 30 posts - 49,561 through 49,590 (of 68,231 total)
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