Return to previous page

Topic: gallery disappeared

kordicpetar

Participant

June 2, 2019 12:46 pm

Hi there,

After last update my product gallery disappeared. How to fix this?

Thanks for your help!
Site URL: hidden
Theme version: 3.10
WooCommerce version: 3.6.4

Content is visible for topic creator and
support staff only.

#214797 copied to clipboard

Like

Rose Tyler

Support staff

June 2, 2019 12:57 pm

Hello,

I do not see the problem on your site.
Please clear cache and check one more time.

Regards

#214798 copied to clipboard

Like

kordicpetar

Participant

June 2, 2019 3:19 pm

On the page single product, below big photo of the product there was little gallery of product images. That was lost. I delete cache, it is still missing.

#214803 copied to clipboard

Like

Rose Tyler

Support staff

June 2, 2019 3:28 pm

Please see screenshot – http://prntscr.com/nwm6zz Is it correct?
Clear browser cache using https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en and check if you have the same problem. Try to check your site from other PC. Maybe you have any Chrome extension that caused this problem.

Regards

#214804 copied to clipboard

Like

kordicpetar

Participant

June 2, 2019 3:51 pm

I see that this draft show gallery, but al others do not show it. For example https://archiplay.rs/proizvod/archinova-stona-novogodisnja-jelka/

I deleted cach, and also deleted with this extension that you sent to me, nothing happened.

All galleries are set in backend.

#214805 copied to clipboard

Like

Rose Tyler

Support staff

June 2, 2019 4:17 pm

Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.
If this doesn’t help, provide temporary FTP access.

Regards

#214806 copied to clipboard

Like