Hello, Javito,

Thank you for reaching out to us.

Related Products is a section that pulls products from your store that share the same tags or categories as the current product.
These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.
Read more – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
Our theme simply facilitates the display of these products as determined by the WooCommerce plugin.
Link to WooCommerce support forum – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, VincentC,

Thank you for reaching out to us with your query.

Could you provide the URL of page from your screenshot and temporary wp-admin access?

Best Regards,
8Theme’s Team

Hello, @Mumtoz,

We can’t log in to your site https://prnt.sc/GMUkKd6ZGfI_

Please provide the correct wp-admin and FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
The 8Theme Team

Hello Sam,

Thank you for reaching out to us.

We can not check your site – https://prnt.sc/9A5MUnqVy-Tl
Could you disable this blocking and provide temporary wp-admin and FTP access?

Best Regards,
8Theme’s Team

Hello EE Eric,

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

Hello LUKITA,

We appreciate your prompt response.

https://prnt.sc/xlglGpd1KGS9 – where we can see the content from your screenshot?

Best Regards,
8Theme’s Team

Dear @Aulakh, Sam,

Could you please provide a screenshot or a video to help us better understand your request?

Warm Regards,
The 8Theme Team

Hello emin,

Thank you for reaching out and bringing this issue to our attention.

Could you please inform us of the device and browser you are currently using? Additionally, it would be helpful if you could test the issue on various devices and browsers and share the results with us. Also, please provide the URLs of the pages where you are encountering the problem.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best Regards,
8Theme’s Team

Hello, Ahmed Asaad,

Thank you for reaching out to us with your concerns. We understand that you are facing several issues after transferring your site to a new domain, and we are here to assist you.

1. **Theme Updates**: You mentioned that your new site on dentalsquad.co is not updating beyond version 9.3.13. To address this, disable “Hide update notices” – https://prnt.sc/pSSR1lGq8J7l , and then follow our documentation – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2. **Website Speed**: We are sorry to hear that your website is experiencing slower load times than before. This can be due to various factors including web hosting, page size, and the number of plugins. We recommend checking these aspects:
– Ensure your hosting service meets the recommended specifications for our theme.
– Optimize images and other large files.
– Evaluate the necessity of installed plugins and remove any that are not essential.
Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

3. **Shipping Methods**: Regarding the shipping methods not appearing on the checkout page, this issue might be related to the WooCommerce settings or conflicts with other plugins. Please check the following:
– Ensure that all shipping zones and methods are correctly set up in WooCommerce https://woocommerce.com/document/setting-up-shipping-zones/
– Disable any recently added plugins to see if there is a conflict causing the shipping options to not display.
– Contact support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

We are committed to ensuring that your experience with our theme is smooth and efficient. Please do not hesitate to get in touch if you need further assistance.

Best Regards,
8Theme’s Team

Hello, Zamgra_Legacy,

Thank you for reaching out to us with your query. We understand that you want to create separate pages for men’s and women’s collections on your eCommerce site and need assistance in organizing these pages effectively using our theme.

To achieve this, you can follow these steps from your dashboard:

1. **Categories Setup**: First, ensure that you have distinct categories set up for each collection (Men, Women, Sleeveless T-Shirts, V-Neck T-Shirts, etc.). You can do this by going to Products > Categories > Add New.

2. **Assigning Products to Categories**: Assign each product to its respective category from the product editing screen.

3. **Pages**: Here is an example of how to find the products category page https://prnt.sc/32yQasD94ZMW
How to enable Product Categories for Menus – https://www.8theme.com/documentation/docs/how-to-enable-product-categories-for-menus/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello EE Eric,

We would like to inform you that over the course of the next week, we will be adding new demos for import. We will notify you once the updates are complete.

Best Regards,
8Theme’s Team

Hello, iceball,

Thank you for reaching out to us.

Private Content

Best Regards,
8Theme’s Team

Hello LUKITA,

Thank you for reaching out to us with your concern.

To assist you further, could you please provide the URL of the page related to your screenshot, along with the necessary access credentials (username and password)?

Best Regards,
8Theme’s Team

Hello Hakim,

Thank you for contacting us.

Ensure not to update the WooCommerce plugin before updating the theme in future instances.

“the extension no longer seems compatible, which is causing some major issues on my site” – please provide us with a detailed description, including screenshots and videos, if possible. Additionally, we would appreciate temporary wp-admin and FTP access to your admin panel to better understand the issue.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello LUKITA,

We appreciate your prompt response.

As we can see, you have not renamed files yet – https://prnt.sc/OD-V-TUcKLg0 https://prnt.sc/Jafm2Ry3fyN_ Please do this and let us know, or provide us with FTP access, and we will rename files for you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team