Hello, filiphdan,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Mike12345,

We appreciate your prompt response.

XStore Builders > Products archive builder > https://prnt.sc/vsZRxbCG-v29

Warm Regards,
The 8Theme Team

Hello iRockPod,

Thank you for reaching out to us with your concerns regarding the mobile version of your website. We appreciate your detailed description and the screenshots you’ve provided, as they help us understand the issues more clearly.

Please check these settings https://prnt.sc/jm7PLvdhbwnG https://prnt.sc/vEpxvg0ZgUgX

Try to import any of the pre-created templates and check the mobile header there maybe this will help you create your own desired header https://prnt.sc/tApfr1YSZsp_

Best Regards,
8Theme’s Team

Hello Shady021,

Thank you for reaching out to us with your concern.

To assist you more effectively, we kindly request that you record a video demonstrating the issue. Please upload the video to a file-sharing service, such as https://wetransfer.com/, and share the URL with us.

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Azim,

Thank you for reaching out to us with your concerns. We appreciate you taking the time to detail the issues you are experiencing, and we are here to assist you in resolving them.

1) Regarding the elements disappearing when switching languages on your shop page, it is because no products are in other languages https://prnt.sc/c1530f5E6Hzj
Please follow the documentation of WPML to translate products and product categories, and check the Shop page after that.
Here is an article from our docs – https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ , but we are sure that WPMl support will be able to help you better.
There is no problem from our theme side, you just need to translate site content as with any other theme using WPML.

2/ We would recommend you contact the support of WPML.

3/ As we can see, you are using Header Builder from Theme Options (Customizer), in this case, use Multiple templates to create different templates for different languages – https://prnt.sc/dcXukeXc8bl8

In case you want to use a new header builder via Elementor, do not forget to select where to show templates, currently, they are not applied – https://prnt.sc/eRXVNn0KmydT
This article should help you translate the template of the header builder – https://wpml.org/documentation/plugins-compatibility/elementor/#translate-elementor-templates
Please contact WPML plugin support to get further assistance.

4, 5/ We offer a Font uploader in XStore > Custom fonts https://prnt.sc/e4gJo2labPNo
Then go to Theme Options > Typography > select the custom uploaded fonts, do this for menu and other elements.
Select custom fonts via Elementor settings also – https://elementor.com/help/how-do-i-set-global-fonts-and-colors/ , and settings of elements, for example product title in Single Product Builder – https://prnt.sc/tg7C-dyvJ0JR > https://prnt.sc/XSrX8QyDbRSX

6/ As we can see, you already changed colors in Theme Options > Styling/Colors.
Every elementor widget has its own settings for elements, for example – https://prnt.sc/5WSHvA3kfEPI https://prnt.sc/pVx6r7h4IoM3
Rating Stars Color can be changed via Theme Options > WooCommerce > Shop > https://prnt.sc/bbqLt2FPF24H and so on.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Please submit different questions via separate threads https://www.8theme.com/forums/xstore-wordpress-support-forum/ to prevent misunderstanding.

Best Regards,
8Theme’s Team

Hello, Hafunerix,

Solved. Please clear cache and check now.

Best Regards,
8Theme’s Team

Hello, Zamgra_Legacy,

Appearance > Menus > enable Product categories via Screen options https://prnt.sc/SLJAe7xd4RMh and now you can add category pages to menus – https://prnt.sc/ZR2r2hJ5JCsP
https://www.8theme.com/documentation/docs/how-to-enable-product-categories-for-menus/

For example https://prnt.sc/-Lt9kG4uNFV- this is a page of the Curve category https://bepazo.com/?product_cat=curve

If you want to create custom pages, you can do this via Dashboard > Pages > Add new > use a Products grid element to display products from a particular category – https://prnt.sc/m2IF9IoH4Hcr

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Dear Gewoonbovenaan,

Thank you for your cooperation.

We hope this message finds you well.

Could you please provide a more detailed explanation regarding the configurations that, in your opinion, are not functioning correctly? If possible, consider recording a video or providing additional screenshots to better illustrate the issues.

Warm Regards,
The 8Theme Team

Hello lare98,

Thank you for reaching out to us. We understand your concern regarding the maintenance mode issue on your website.

Please go to WooCommerce > Settings > Site visibility.

Best Regards,
8Theme’s Team

Hello lare98,

Thank you for reaching out to us with your concern.

To assist you more effectively, could you kindly record a video demonstrating the actions you are taking and the issue you are encountering? Please upload the video to a file-sharing service, such as https://wetransfer.com/, and share the URL with us.

We appreciate your cooperation and look forward to resolving your concern promptly.

Best Regards,
8Theme’s Team

Hello Mazzella,

Thank you for reaching out to us.

To assist you better, could you please provide us with more details about the problem and some screenshots? Specifically, it would be helpful to know any error messages you are receiving or a detailed description of what occurs when you attempt to link to the images. This information will enable us to provide you with more accurate and tailored assistance.

In the meantime, please ensure that your .htaccess file is correctly configured and that you have the necessary permissions set to modify this file. Sometimes, issues arise due to incorrect file permissions or syntax errors in the .htaccess file.

https://prnt.sc/wLYJMJdCIrFV – follow this article to update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Best Regards,
8Theme’s Team

Hello, Growthx Media,

Private Content

Warm Regards,
The 8Theme Team

Hello, Growthx Media,

Please provide FTP access, we will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello Nihal,

Here is a new link – https://we.tl/t-Qa3BpkmO78

Best Regards,
8Theme’s Team

Hello, Growthx Media,

Thank you for getting in touch with us.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Warm Regards,
The 8Theme Team