Hello,

Thank you for reaching out to us with your query.

https://prnt.sc/P3_y9C0k5VXI > https://prnt.sc/PcmOn97KK3ki

Best Regards,
8Theme’s Team

Hello Lokman,

We’ve checked – https://originalskingdom.com/mens-kingdom/ and it seems you have solved it.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query. We understand that you are experiencing an issue where the subcategory image has not updated on your website even after replacing it with a new image. This can indeed sometimes be related to the thumbnail caching.

1/ Please make sure that the new image was uploaded with a different name.

2/ To resolve this issue, you can try the following steps to ensure that the thumbnails are regenerated and the cache is cleared:

1. **Clear Cache**: Start by clearing any cache that your website might be using. This includes your browser cache, any WordPress caching plugins (like WP Super Cache or W3 Total Cache), and server-side cache if applicable.

2. **Regenerate Thumbnails**: If clearing the cache does not resolve the issue, you may need to regenerate the thumbnails for your images. You can do this using a plugin like ‘Regenerate Thumbnails’ or ‘Force Regenerate Thumbnails’. These plugins allow you to regenerate all thumbnail sizes for one or more images that have been uploaded to your media library.

3. **Check Plugin Settings**: Since you mentioned that the image was replaced through a plugin, please check the settings of the plugin to ensure it is configured to regenerate thumbnails upon image replacement. Some plugins might have specific settings for this.

4. **Manual Replacement**: If the above steps do not work, try manually replacing the image file in your server directory where the original image was stored. Sometimes direct replacement in the file system can force the update.

We hope this helps, and we look forward to assisting you further. Please do not hesitate to contact us if you have any more questions or require further assistance.

Best Regards,
8Theme’s Team

Hello, @Mumtoz,

We hope this message finds you in good health and spirits. We would like to inform you that your inquiry has been forwarded to our technical specialist and will be addressed in due course. Currently, we are experiencing a high volume of inquiries, and it is likely that we will be able to address your concern after the weekend.

We apologize for any inconvenience caused by this delay and sincerely appreciate your patience and understanding.

Best Regards,
8Theme’s Team

Hello, Zaid,

Thank you for contacting us and for using XStore.

1/

.et_b_header-menu .secondary-menu-wrapper .menu>li>a {
    padding-bottom: 5px;
    padding-top: 5px;
}

2/

.et-secondary-visibility-opened .secondary-menu-wrapper .menu {
    border-radius: 0px 0px 10px 10px;
}

3/ Could you provide a screenshot for a better understanding?
4/ Please provide temporary wp-admin access, and we will check what can be done to help you.

Warm Regards,
The 8Theme Team

Hello QaQako,

Thank you for contacting us regarding your interest in the White Label Branding plugin. We are pleased to assist you with your query.

In response to your question, we would like to confirm that the effects of the White Label Branding plugin are indeed reversible. To revert any changes made by the plugin, you will need to manually adjust the settings back to their original state. Please note that simply disabling the plugin will not remove the changes. We recommend keeping track of the settings you modify while using the plugin to ensure they can be accurately restored if needed. Also, a reset can be used – https://prnt.sc/2jTkXihamxZY
Read more – https://www.8theme.com/documentation/docs/white-label-branding-plugin/

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello MAHDAR,

Thank you for contacting us and for using XStore.

1/ You can only change View Mode via Theme Options > WooCommerce (Shop) > Shop > Shop Page Layout.

2/ This is not a bug but a predefined behavior. You can create one more template in XStore Builders > Single Product Builder via Elementor with different settings for the gallery and set it for particular products via conditions.

3/ There is no such option, unfortunately. You are welcome to submit the request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/cart-page-quantity-increase-original-price-automatically-decreased-issue/

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Hello Dylan,

We appreciate your prompt response.

1/ We understand your concern about maintaining a consistent aspect ratio for your content across different devices and screen sizes.

To achieve a responsive design that ensures content proportions remain consistent, you can use these settings – to apply different styles based on the screen size https://prnt.sc/LL3SxSoxFKVf https://prnt.sc/o0a0ha2-qw8L .
Additionally, setting your images and other elements with relative units like percentages, vw (viewport width), or vh (viewport height) instead of fixed units like pixels can help maintain the aspect ratio.
For text scaling, consider using the ‘viewport units’ for font sizes, such as vw, vh, vmin, or vmax, which are relative to the size of the viewport. This approach allows the text size to adjust based on the screen size, helping to keep the text legible and proportionate on different devices.

2/ This is the default behavior of the marquee widget, you can hide some texts for mobile using a custom CSS class – https://prnt.sc/2pvOT_-nFKpe
However, you are welcome to submit a suggestion for its improvement through our task board at https://www.8theme.com/taskboard/ . Should your suggestion receive significant support from other customers, our development team will consider it for potential inclusion in future updates.

Best Regards,
8Theme’s Team

Hello Javito,

Thank you for reaching out to us with your concerns.

1/ Theme Options > WooCommerce > Shop elements > Quick view > Elements.

2/ The product description contains tags, and when a part of the excerpt is taken to show in Quick View, some unclosed tags cause the problem.
There are 2 ways, you can set “”More Details” Length (Charts)” 999999999, in Theme Options > WooCommerce > Shop elements > Quick view OR disable More Details Link via Theme Options > WooCommerce > Shop elements > Quick view.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Lokman,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Dear @ssoz,

There is no such option for the brands carousel widget, unfortunately.

Warm Regards,
The 8Theme Team

Dear Gewoonbovenaan,

Please try to set “Image Loading Type” – “Default”, via Theme Options > Speed Optimization.
This option may conflict with an option of a cache or optimization plugin on your site.

Warm Regards,
The 8Theme Team

Hello Goostaf,

We’ve checked your Footer static block editor and there is no problem – https://prnt.sc/vhy2bJWKHkTA
Please test on different devices and different browsers.

Best Regards,
8Theme’s Team

Hello Goostaf,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team