Hello,

Could you please provide FTP access also?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for your message. We are glad to hear that you found it useful and that everything is sorted now.

If you need any further assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand your concern regarding the page speed and GTmetrix score. The XStore Core plugin is an essential part of the theme, providing various functionalities and features that may impact performance depending on the website’s configuration, content, and hosting environment.

To better assist you, we recommend the following: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Additionally, temporarily disable other plugins to see if there is a conflict affecting performance.

There is an issue with fonts visible via dev tools on your site – https://prnt.sc/zbSknl21ivx1 To solve it, connect to your server using FTP and remove all folders inside wp-content/fonts/ folder. After that go to Theme Options > choose necessary fonts and save settings.

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello, Rashi,

Private Content

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand the issue you are facing with changes not reflecting immediately in header content.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Private Content

Best regards,
8Theme’s Team

Hello, Pavlo,

Thank you for reaching out to us.

Please try the solution provided in the following topic: https://www.8theme.com/topic/some-changes-to-be-made-on-the-blog-page/#post-385073

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The error message in the text clearly indicates that the issue is related to a file within the child theme. By default, the child theme we provide does not include this file, which means it was either added or modified by you or a developer to whom you granted access.

Please note that we are not responsible for any third-party code added to the child theme. Therefore, you will need to locate and resolve the issue within the specified file on your own. However, we can provide you with some basic recommendations: https://prnt.sc/bps7-HIURYO8
https://www.8theme.com/documentation/xstore/troubleshooting/your-theme-contains-outdated-copies-of-some-woocommerce-template-files/

As a temporary solution, you may try renaming the content-product.php file within the child theme. This will disable its functionality, which should remove the error. However, please be aware that any custom modifications made to this file will also be disabled. Renaming the file can help determine whether the issue is related to the modifications made within it, particularly in connection with the search functionality you mentioned.

At first glance, the search appears to be working correctly, as shown in the following screenshot:
https://prnt.sc/5NZ6eEUNDv91

Maybe this article will be helpful for the mentioned time-out error – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-504-gateway-timeout-error-in-wordpress/

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello,

https://www.8theme.com/documentation/xstore/support/full-site-migration/

Please note that website migration assistance falls outside the scope of the basic support provided by the theme author. However, you have the option to purchase this service separately.
To do so, please go to your account page https://www.8theme.com/account/ , where you will find the relevant service available https://prnt.sc/uI_ziNFrpeE9 Alternatively, you may follow the instructions outlined in this article: https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

We hope this information is helpful.

Best regards,
8Theme Team

Hello, Rashi,

You’re welcome!

Edit page using Elementor > settings of the Categories element > edit spacing – https://prnt.sc/mMu9cZca98Vm

If you need any further assistance, please feel free to reach out.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, Richard,

Thank you for getting in touch with us.

There are two header builders available, and you can choose the one that best suits your preferences:
– Header Builder in Theme Options (old one) – https://youtu.be/RbdKjQrFnO4?feature=shared
– Header Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

If you have 2 builders activated, the settings from the new one (Elementor) will have higher priority.

In your case, the settings from the new Elementor Header Builder https://prnt.sc/IHtk3iYOp8H9 apply to desktop, tablet, and mobile devices. We recommend reviewing the video tutorial and documentation for further guidance: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ https://elementor.com/help/mobile-editing/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We have tested this on your website and did not find any issues.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme Team

Hello,

Please note that our theme does not include an option to display a cross through the product image on the shop page. It seems there may have been a misunderstanding, and you might be confusing XStore with another theme.

As an alternative, we recommend the following solution:
Navigate to “Archive Products Builder” > “Edit Template” > “Settings of Products Element” > Enable “Stock Status”.
Once enabled, this label can be styled using custom CSS code, for example – https://prnt.sc/kkjJhWKiLR_V

.etheme-product-grid-item .stock.out-of-stock {
    position: absolute;
    text-align: center;
    background-color: rgba(255, 255, 255, .9);
    z-index: 1;
    margin-bottom: 0;
    font-size: .85rem;
    text-transform: uppercase;
    color: var(--et_dark-color);
    left: 50%;
    top: -100%;
    -webkit-transform: translate(-50%, -50%);
    transform: translate(-50%, -50%);
    padding: 7px 14px;
}

We hope this information is helpful.

Best regards,
8Theme Team

Hello, James Exton,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team