Hello, Diginet,

Thank you for reaching out to us with your concerns.

Private Content

Best Regards,
8Theme’s Team

Hello, DashDoor,

Thank you for reaching out to us.

To assist you more effectively, could you please provide us with some screenshots? This will help us better understand your request.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request.

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Ishbak,

We would like to remind you that each license is intended for use in one end project only. This means that using the theme after deactivating the license across multiple projects would not be permissible.

Should you have any further questions or require additional clarification, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Anas,

You’re welcome!

We’ve changed the paddings for products element in the mentioned section.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us with your query.

Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

Best Regards,
8Theme’s Team

Hello, Raj,

Please provide the correct credentials https://prnt.sc/fdpU44M98Jxc

Best Regards,
8Theme’s Team

Hello, Plethora,

Thank you for reaching out to us. We understand your concern regarding the slow performance of your website and the issues with Elementor not responding.

Typically, updating the theme should not result in the issues you are experiencing.

To assist you further, could you please provide us with temporary wp-admin access? This will enable us to review your settings and identify the root cause of the problem.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

Please try a solution from this topic – https://www.8theme.com/topic/the-page-scrolls-down-to-the-product-description-after-opening-the-product-page/#post-410692

Best Regards,
8Theme’s Team

Hello, Chirag Modi,

There is no Elementor version of the page, by default, but the content is not very complicated, which means you will be able to create a similar layout using Eleemntor from scratch.
For example, this part https://prnt.sc/H6Y5TJb-esL5 is created using the Slider Revolution plugin. Please download the slider template – https://we.tl/t-DtXI0dWrs4 and import it on your site.
Our studio feature allows you to import sections from different demos created using Elementor – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/ It can be useful in your case.

Best Regards,
8Theme’s Team

Hello, Chirag Modi,

Thank you for reaching out to us.

https://xstore.8theme.com/demos/home-yellow-xstore/ – This is the Home page, not a full demo version.
Please install the Default demo version, like shown in this video – https://youtu.be/UAlAkvoilfk , > go to Pages > Add new > import Home yellow xstore page – https://youtu.be/wkIKN2IyEZI , then Dashboard > Settings > Reading > Your homepage displays > select the Imported Home page.

This is a WPBakery page, you do not use Elementor to prevent conflicts.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Chirag Modi,

Thank you for contacting us regarding the issue you are experiencing with the Revolution Slider and Elementor plugin conflict on your website.

To assist you more effectively, could you please provide us with access to a live version of your site?
Additionally, it would be helpful if you could record a video demonstrating your settings and the specific problem you are encountering.
Could you also inform us of the PHP version currently in use on your site and the demo content version imported?

Furthermore, we recommend reaching out to the Elementor plugin support team for additional guidance. They can be contacted via the following link: https://wordpress.org/support/plugin/elementor

We look forward to your response and are eager to resolve this issue promptly.

Best regards,
The 8Theme Team

Hello, Liza,

Thank you for reaching out to us with your concerns regarding the migration of your website to WordPress.com hosting. We understand the importance of a smooth transition and are here to assist you.

Please downgrade PHP version to 8.1 or 8.2 first.
Then enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Provide us with temporary wp-admin and FTP access, and we will check the problem more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Anas,

Thank you for contacting us and for using XStore.

Please clear cache and check now.

Warm Regards,
The 8Theme Team

Hello, Adeeb Ahmed,

Thank you for reaching out to us.

Please try to disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

Best Regards,
8Theme’s Team