Hello,

Sorry for the delay in answering.
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

To proceed with addressing your concern, we require FTP access to your site. Please provide the following details at your earliest convenience:
– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type

Should you need assistance in setting up these credentials, we recommend contacting your hosting provider for guidance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, chander,

Thank you for reaching out to us with your concern. We understand that you are experiencing issues with updating the custom locations in the sales booster fake pop-up feature. We apologize for any inconvenience this may have caused.

It would be helpful if you could provide us with any error messages you might have received or screenshots of the issue. This information will enable us to diagnose the problem more accurately and provide a suitable solution.

Thank you for your patience and cooperation. We look forward to resolving this issue for you promptly.

Best Regards,
8Theme’s Team

Hello, Bagwani,

Please do not duplicate requests – https://www.8theme.com/topic/after-update-the-theme-new-pathcer-showing/#post-413362

Best Regards,
8Theme’s Team

Hello @Martin

We would like to inform you that we have addressed a recent issue concerning the search analytics that was previously discussed. It was discovered that search results were being recorded in the database even when analytics were not enabled, which led to the discrepancies mentioned.
We have now implemented a fix in the files to ensure that search results are only recorded in the database when analytics are enabled. If analytics are disabled (which is the default setting), the system will revert to its previous behavior. This resolves the error that occurred when there was an attempt to record data in a non-existent database, which some clients experienced. The issue was temporarily fixed by toggling the analytics option on and off, but we have now permanently resolved it.
Thank you for your attention to this matter. Please do not hesitate to reach out if you have any further questions or require additional information.

Warm Regards,
The 8Theme Team

Hello, Cr3atorf1lm,

Thank you for reaching out to us.

Could you please specify which plugin you are using for the payment gateway?

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Dear @scrumgum,

Please read your messages one more time, it seems you missed our help. We hope for your cooperation.

Private Content

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We have received the username you provided. To proceed further, could you please also provide the password associated with the account?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, EB Collection,

Thank you for reaching out to us with your concern.

We can’t log in to your site – https://prnt.sc/KpTBUcpyqEDV

We need to log in to be able to check the settings.

Best Regards,
8Theme’s Team

Hello, Chastic,

Thank you for contacting us and for using XStore.

1/ Please contact your hosting provider and ask to fix this memory error – https://prnt.sc/dOIsCYg-q5EI
2/ After that go to WooCommerce > Status > Tools > WooCommerce транзиенти , Brands transients > Clear + Regenerate the product attributes lookup table.
3/ Try this solution too – https://www.8theme.com/topic/sidebar-cant-display-all-items-in-product-archive-page/#post-413083

Warm Regards,
The 8Theme Team

Hello, Aure,

Thank you for reaching out to us with your request.

Theme Options > Styling > Edit colors for alerts and check the result.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Jari de Boer,

We appreciate your prompt response.

Please provide FTP access, we will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, keengoo,

Thank you for reaching out to us with your concern.

Please provide the URL of the product from your screenshot and FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, @keengoo,

Please clear cache and check product titles now – https://prnt.sc/hE4OTpJDm11y ( https://prnt.sc/tIFEDYPBXeEa https://prnt.sc/GHOubG5oiJcb )

Best Regards,
8Theme’s Team

Hello, Fernando,

We appreciate your prompt response.

We’ve checked your products page and the problem is not visible – https://prnt.sc/pc9nSrAcoo3C (Chrome browser)

What browser do you use?

Best Regards,
8Theme’s Team

Hello, Adeeb Ahmed,

Please clear cache and check how the search works now.

Best Regards,
8Theme’s Team