Forum Replies Created

Viewing 30 posts - 4,321 through 4,350 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2024 at 09:07

    Hello, Cristian,

    We appreciate your prompt response.

    Did you see the screenshot we provided you in the previous message? We can’t log in to your site because of restrictions – https://prnt.sc/5lLRPxw2rL-H
    The URL you provided redirects to 423 locked page. Please contact your hosting provider and ask them to fix it.
    Is there a restriction by IP or something else?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2024 at 09:03

    Hello, Safe Desires,

    Thank you for reaching out to us with your concern.

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2024 at 08:58

    Hello, Drishti,

    Thank you for reaching out to us.

    Is the Shop page selected in WooCommerce plugin settings?

    Could you please provide the URL and temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2024 at 08:56

    Hello, Javito,

    Thank you for reaching out to us.

    You can use custom CSS code

    .single-post .post-header .wp-picture {
        max-width: 300px;
        margin: auto;
        padding-bottom: 20px !important;
    }

    or even Post post-layout editor (XStore Builders > Single post).

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2024 at 08:13

    Hello, Creativesite,

    Thank you for reaching out to us with your queries. We’re here to assist you with each of the tasks you’ve listed. Let’s address them one by one:

    1/ Header Builder > Bottom header > background color. Save changes and check the result on frontend.

    2/ Please check now.
    We’ve synchronized translations on your site – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

    3/ Theme Options > Mobile panel > More toggle 01 menu.

    4/ You need to translate WooCommerce, theme, and Core plugin.

    Private Content.

    5/ https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2024 at 07:57

    Hello, Tiang,

    Please get in touch with your hosting provider to fix the memory error -https://prnt.sc/qvWI60KGgjn7
    Let us know once it will be fixed.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2024 at 07:32

    Hello, Balaso,

    Thank you for reaching out to us with your concern.

    Have you tried Saving changes and reloading the page, checking on frontend?

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2024 at 07:30

    Hello, Javito,

    Thank you for reaching out to us.

    Single Product Builder > Bredcrumbs > https://prnt.sc/9Xcz7dpAeIRX + https://prnt.sc/y_l9Y3tYuXnm
    selector .bc-type-left2 .a-center {text-align: center;}

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2024 at 07:20

    Hello, Carneiro,

    Thank you for reaching out to us with your inquiry.

    Have you synchronized translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ ?

    Could you provide temporary wp-admin and FTP access?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2024 at 07:18

    Hello,

    Sorry for the delay in answering.

    Please clear the cache and check the Home page now.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2024 at 07:13

    Hello,

    Thank you for reaching out to us with your concern.

    You need to clear Instagram cache every time you change settings https://prnt.sc/xoVECYhEGDse

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 15:53

    Hello, Javito,

    “I don’t like to use many plugins.” – just disable the plugin once you finish, translation will not disappear, because the Loco is just a file editor with a simple and great interface.

    “Like i’ve told you before in this conversation, how can i modifiy search options ? i’ve previously attached screenshots.” – here are the settings – https://prnt.sc/in1qhVwaJevG https://prnt.sc/qYFw6zi_tBlg

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 15:50

    Hello, Gabriele,

    Thank you for reaching out to us with your concern.

    You are using the new header builder https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ , this means old settings in Theme Options are ignored.

    We hove this article will be helpful – https://elementor.com/help/mobile-editing/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 15:43

    Hello,

    Thank you for reaching out to us with your queries. We’re here to assist you with each of your requests:

    1/ The Banner element doesn’t have a video background option.
    You are welcome to submit your feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    2/ https://youtu.be/5ZwO_Cwzy14?feature=shared
    and https://elementor.com/help/section-background-video-options/

    3/ We would recommend you contact support of the Elementor plugin – https://wordpress.org/support/plugin/elementor/
    Read more – https://elementor.com/help/video-widget/

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 15:29

    Hello, Stathis Gazkas,

    Thank you for reaching out to us with your concern.

    We’ve checked and the mentioned file works fine on our test sites.

    We’ve started translation of XStore on your site, you can continue translation now.
    There is no need to translate all existing strings, just texts that are visible on the frontend.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 14:22

    Hello, Ioannis,

    Thank you for reaching out to us.

    Please red this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 14:20

    Hello, Tiang,

    Please record some videos and upload them to a file-sharing service, such as WeTransfer (https://wetransfer.com/). Once uploaded, kindly provide us with the URL link to the file.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 13:57

    Hello, Cristian,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 13:36

    Hello,

    We would like to clarify that the questions you have raised do not directly pertain to our theme. They are related to understanding how Elementor functions. It is good to know that you are familiar with how to change the background image. Please refer to the screenshot we have provided https://prnt.sc/MOgD6XxPGZfm , as it specifically addresses the options related to the positioning of the background image.
    For a deeper understanding, I recommend reviewing additional information on online resources. This will help you comprehend why the image appears as it currently does and experimenting with these settings will enable you to achieve the desired outcome.

    “and how you attached the container to first container??” – we’ve duplicated the container https://elementor.com/help/reusing-containers/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 13:27

    Hello, Anas,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 12:56

    Hello, Peter,

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 12:55

    Hello, Cristian,

    We appreciate your prompt response.

    What is URL of page with the login form? wp-admin shows > https://prnt.sc/zIXqfeJMcRtc

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 12:53

    Hello,

    Thank you for reaching out to us with your query. We understand that you are experiencing issues with aligning the animated headline on your homepage. We appreciate you sending over the attached picture to help us better understand the issue.

    Please close page editor https://prnt.sc/V9guJ7wDJyin and then we will be able to check your settings there.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 12:18

    Hello,

    We are pleased to inform you that we have successfully created an example on your Home page https://prnt.sc/Dex3Vas_1uxO . We kindly request that you review the update at your earliest convenience.

    For further details on how to modify the background image, please refer to the following guide: https://elementor.com/help/how-to-change-background-image/

    Thank you for your attention. Should you have any questions or require further assistance, please do not hesitate to contact us.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 12:13

    Hello, Cristian,

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 10:55

    Hello, Stathis Gazkas,

    Thank you for reaching out to us with your concern. We understand that you are experiencing an issue with the Ajax product tabs on your homepage, where the default tab item changes incorrectly on mobile devices.

    Please provide FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 10:53

    Hello,

    Thank you for reaching out to us.

    Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 10:25

    Hello, Spice-Land Wholesale,

    Thank you for contacting us and for using XStore.

    1/ Please edit Home page content using Elementor > Icon list settings – https://prnt.sc/VPu7GYuGeGd5

    2/ Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 10:08

    Hello, Chris0483,

    Thank you for reaching out to us.

    Please select French in the Site language settings – https://prnt.sc/9nGnV2UcuH9V

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2024 at 10:00

    Dear @Gabriele,

    We are pleased to hear that your problem has been successfully resolved.

    Please note that this topic will now be closed. Should you have any new questions or require further assistance, feel free to open a new topic.

    Warm Regards,
    The 8Theme Team

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    Viewing 4,350 results - 4,321 through 4,350 (of 68,221 total)
Viewing 30 posts - 4,321 through 4,350 (of 68,221 total)
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