Hello, Cristian,

We appreciate your prompt response.

Did you see the screenshot we provided you in the previous message? We can’t log in to your site because of restrictions – https://prnt.sc/5lLRPxw2rL-H
The URL you provided redirects to 423 locked page. Please contact your hosting provider and ask them to fix it.
Is there a restriction by IP or something else?

Best Regards,
8Theme’s Team

Hello, Drishti,

Thank you for reaching out to us.

Is the Shop page selected in WooCommerce plugin settings?

Could you please provide the URL and temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Creativesite,

Thank you for reaching out to us with your queries. We’re here to assist you with each of the tasks you’ve listed. Let’s address them one by one:

1/ Header Builder > Bottom header > background color. Save changes and check the result on frontend.

2/ Please check now.
We’ve synchronized translations on your site – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

3/ Theme Options > Mobile panel > More toggle 01 menu.

4/ You need to translate WooCommerce, theme, and Core plugin.

Private Content.

5/ https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

Best Regards,
8Theme’s Team

Hello, Balaso,

Thank you for reaching out to us with your concern.

Have you tried Saving changes and reloading the page, checking on frontend?

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Carneiro,

Thank you for reaching out to us with your inquiry.

Have you synchronized translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ ?

Could you provide temporary wp-admin and FTP access?

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

You need to clear Instagram cache every time you change settings https://prnt.sc/xoVECYhEGDse

Best Regards,
8Theme’s Team

Hello, Gabriele,

Thank you for reaching out to us with your concern.

You are using the new header builder https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ , this means old settings in Theme Options are ignored.

We hove this article will be helpful – https://elementor.com/help/mobile-editing/

Best Regards,
8Theme’s Team

Hello, Stathis Gazkas,

Thank you for reaching out to us with your concern.

We’ve checked and the mentioned file works fine on our test sites.

We’ve started translation of XStore on your site, you can continue translation now.
There is no need to translate all existing strings, just texts that are visible on the frontend.

Best Regards,
8Theme’s Team

Hello, Tiang,

Please record some videos and upload them to a file-sharing service, such as WeTransfer (https://wetransfer.com/). Once uploaded, kindly provide us with the URL link to the file.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

We would like to clarify that the questions you have raised do not directly pertain to our theme. They are related to understanding how Elementor functions. It is good to know that you are familiar with how to change the background image. Please refer to the screenshot we have provided https://prnt.sc/MOgD6XxPGZfm , as it specifically addresses the options related to the positioning of the background image.
For a deeper understanding, I recommend reviewing additional information on online resources. This will help you comprehend why the image appears as it currently does and experimenting with these settings will enable you to achieve the desired outcome.

“and how you attached the container to first container??” – we’ve duplicated the container https://elementor.com/help/reusing-containers/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Peter,

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query. We understand that you are experiencing issues with aligning the animated headline on your homepage. We appreciate you sending over the attached picture to help us better understand the issue.

Please close page editor https://prnt.sc/V9guJ7wDJyin and then we will be able to check your settings there.

Best Regards,
8Theme’s Team

Hello, Cristian,

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Chris0483,

Thank you for reaching out to us.

Please select French in the Site language settings – https://prnt.sc/9nGnV2UcuH9V

Best Regards,
8Theme’s Team