Hello, Tom,

Thank you for reaching out to us with your queries regarding the Jewellery theme. We’re glad to hear that you like the current layout and just want to make a few adjustments. Let’s address your concerns one by one.

Next time please post different questions via separate topics on the support forum.

1/ Regarding your query about the current layouts, they were created without the use of builders. Therefore, you can use custom CSS code to move / hide some elements.
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/
Additionally, read this article to customize the single product page – https://www.businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/

We’ve added a new template for you in XStore Builders > Single Product vis Elementor. Please check it https://prnt.sc/d50TZmqEl-hQ and apply it to all products https://prnt.sc/wio0ixjYzBgq

2/ Appearance > Widgets > add filters in the Shop sidebar or Shop filters.
Enable the sidebar via Theme Options > WooCommerce (Shop) > Shop > Shop page layout > Sidebar position.

3/ Appearance > Widgets > After the products area > remove or edit static block.

If you encounter any difficulties or need further assistance with specific steps, please do not hesitate to contact us. We are here to help ensure your website looks exactly the way you want it to.

Best Regards,
8Theme’s Team

Hello, Simeon Iliev,

Thank you for reaching out to us. To locate your custom font using Filezilla, you typically need to navigate to the folder where your website’s assets are stored. Generally, custom fonts are uploaded into the “fonts” directory within the “wp-content” folder of your WordPress installation. Here’s a common path you might follow:
/wp-content/uploads/custom-fonts/

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

Please read this article first – https://elementor.com/help/template-library/

Main steps: Edit a page using Elementor > click here https://prnt.sc/YM-y9m_jlRMl at the bottom of page > https://prnt.sc/zeAR16hSuS78 > https://prnt.sc/aOnj7q5gJMd0 select file > https://prnt.sc/_C3eHZ96hDLG > https://prnt.sc/zJltJOZ91rq3 > https://prnt.sc/rRTi19F96yUh > edit the imported content.

Best Regards,
8Theme’s Team

Hello, Alexmdm89,

Could you kindly record a video documenting the actions you took and the problem you encountered? This will greatly assist us in understanding the issue more clearly.

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

We kindly request you to add all the codes that you own to your account at the following link: https://www.8theme.com/account-user/?user_id=33719

Additionally, please describe your issue in more detail. We would appreciate it if you could record a video or provide screenshots to help us better understand the specific assistance you require from us.

Best Regards,
8Theme’s Team

Hello, Imran Khalid,

Thank you for reaching out to us with your concerns regarding the XStore theme. We appreciate your detailed description of the issues you are encountering, and we are here to assist you in resolving them.

1. Regarding the issue with the shared link displaying the XStore theme link, go to Pages > click on title of Front page > Yoast SEO > Advance > Canonical URL > remove the demo URL
https://yoast.com/help/canonical-urls-in-yoast-seo/

2. Private Content

3. You can use an SEO plugin like Yoast SEO to manually or automatically set your page titles – https://wordpress.org/plugins/wordpress-seo/
Contact support of the SEO plugin to get further assistance.

Best Regards,
8Theme’s Team

Hello, Oliver Theiß ,

Thank you for reaching out and sharing your feedback about the waiting list feature. We’re glad to hear that you find it useful.

Regarding the responsive issue you’re experiencing on your mobile device, we appreciate you bringing this to our attention and providing a screenshot.
Please provide the URL of the page from your screenshot and let us know what mobile device and browser you use.

Best Regards,
8Theme’s Team

Hello, shounak_65753,

Thank you for reaching out to us. To remove extra menus from the footer of your website, please follow these steps:

1. Log in to your website’s admin panel.
2. Navigate to the ‘Appearance’ section and click on ‘Menus’.
3. Here, you will see a list of all menus currently active on your site. Identify the menu(s) you wish to remove from the footer.
4. Click on the menu to expand it, and you will see an option to delete the menu at the bottom of the settings.
5. Confirm the deletion by clicking the ‘Delete Menu’ button.
Or delete a few items together – https://prnt.sc/bvlTCdOHkFtU

Please ensure you are removing the correct menu as this action cannot be undone. If you need further assistance or have any other questions, feel free to contact us.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We would like to confirm that our team is capable of addressing all your inquiries effectively.

Warm Regards,
The 8Theme Team

Hello, Oceaneokio,

We are pleased to hear that you are satisfied with the support provided by our team. Could you please provide us with screenshots of the untranslated strings? This will enable us to continue assisting you effectively.

Best Regards,
8Theme’s Team

Hello, OnlyCBD,

Thank you for reaching out to us.

We’ve checked your site and Instagram works fine, here is a screenshot – https://prnt.sc/zUnlb2uc9Hux Please clear cache of the browser and test the page from different devices.

Should you require further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Anli75,

We appreciate your prompt response.

https://prnt.sc/zYSBKHcdkYs2 or Theme Options > WooCommerce (Shop) > Shop elements > Quick View.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We would recommend you regenerate thumbnails – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Or change the Image hover effect via Theme Options > WooCommerce (Shop) > Shop > Products design.

Best Regards,
8Theme’s Team

Hello, Jeovanni,

There is a critical error on the page.
1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

2/ Provide us with temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, zoljargal,

Thank you for reaching out to us with your concerns. We are here to assist you with any issues you are experiencing.

1. Regarding the Shop Sidebar Category not appearing on the shop page, this could be due to a few different settings or conflicts. To better assist you, could you provide temporary wp-admin access?

2. As for displaying only parent categories in the shop sidebar, you can achieve this by adjusting the widget settings in your dashboard. If you navigate to Appearance > Widgets, you should be able to configure the category widget to only display parent categories – https://prnt.sc/l0SVBykHEKij

If you need further assistance with these settings or anything else, please do not hesitate to contact us. We are more than happy to help you ensure your shop page looks exactly as you wish.

Best Regards,
8Theme’s Team