Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 38,341 through 38,370 (of 68,187 total)

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Rose Tyler

Support staff

January 10, 2021 at 07:38

Hello,

Please provide us with URL and temporary wp-admin access.
What demo version do you want to import? WPBakery or Elementor?

Regards

#267586 Copied In reply to: Demo pages will not install

Rose Tyler

Support staff

January 10, 2021 at 07:37

Hello,

Thanks for using our theme.
Where exactly do you face the error? I do not see it on your Home page via the browser console.

Regards

#267585 Copied In reply to: Syntax error

Rose Tyler

Support staff

January 9, 2021 at 19:14

Hello,

Thanks for contacting us.
1) In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here -https://www.8theme.com/downloads/
2) Please check this topic – https://www.8theme.com/topic/i-cant-install-demo/ ,
and try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.

Regards

#267551 Copied In reply to: Install plugins and import demo failed

Rose Tyler

Support staff

January 9, 2021 at 19:12

Hello,

Sorry for the delay in answering. Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.
I can’t log in to your site – https://prnt.sc/wjv1a5 Please check wp-admin credentials.

Regards

#267550 Copied In reply to: Can´t install niche market 02 demo

Rose Tyler

Support staff

January 9, 2021 at 19:09

Hello,

You opened an old article. Go to WooCommerce > Settings > Accounts & Privacy > Checkout privacy policy https://prnt.sc/wjuyte > https://prnt.sc/wjuz6p
Then go to Appearance > Customize > WooCommerce > Checkout > select Privacy Policy Page

Regards

#267549 Copied In reply to: woocommerce-terms-and-conditions-checkbox-text

Rose Tyler

Support staff

January 9, 2021 at 18:54

Hello,

1) Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0
2) Go to Theme Options > click on Publish.
3) Go to WooCommerce > Settings > Account & Privacy > enable Registration on the My account page.

Your site under maintenance mode, so we can’t check it. Provide temporary wp-admin access, in case you need any further assistance. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#267547 Copied In reply to: There is no account signup screen when clicking Log in/Sign up in imported demo?

Rose Tyler

Support staff

January 9, 2021 at 18:48

WooCommerce > Settings > Products > Inventory > https://prnt.sc/wjkshj
Theme Options > WooCommerce > Single product page > Single product layout > Show Product Stock Status > Off

Regards

#267545 Copied In reply to: Withdraw quantity in stock

Rose Tyler

Support staff

January 9, 2021 at 18:47

There is no such possibility, unfortunately. You can make titles shorten via Theme Options > Woocommerce > Shop > Products style > Product Title Chars Limit

Regards

#267543 Copied In reply to: How to edit a message in xstore

Rose Tyler

Support staff

January 9, 2021 at 18:45

Hello,

Thanks for using our theme.
We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins.
Describe in more detail how exactly it should work, provide temporary wp-admin and FTP access, and we’ll check what can be done to help you.

Regards

#267541 Copied In reply to: Measurement price calculator error.

Rose Tyler

Support staff

January 9, 2021 at 18:43

Dear,

I do not see any problem with the Smart header. What browser do you use?
Do you see the problem on our demo? https://xstore.8theme.com/demos/2/organic-cosmetics/

Regards

#267538 Copied In reply to: Strange Header behaviour and site jumps instead scrolling

Rose Tyler

Support staff

January 9, 2021 at 18:41

Hello,

Could you provide temporary wp-admin access?
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#267536 Copied In reply to: Product position map without marker

Rose Tyler

Support staff

January 9, 2021 at 18:39

Hello,

Provide temporary wp-admin access, so we can take a closer look.

Regards

#267535 Copied In reply to: How to set the Shipment tab in the product page

Rose Tyler

Support staff

January 9, 2021 at 18:08

Hello,

Check now.

Regards

#267533 Copied In reply to: Wishlist icon is displayed 2 times on product loop

Rose Tyler

Support staff

January 9, 2021 at 17:51

Hello,

1) Theme Options > WooCommerce > Single product page builder > Breadcrumbs https://prnt.sc/wjtijd + https://prnt.sc/wjtitj
2) Theme Options > Breadcrumbs > https://prnt.sc/wjtk0o https://prnt.sc/wjtk8p
https://prnt.sc/wjtkqq

Regards

#267531 Copied In reply to: theme

Rose Tyler

Support staff

January 9, 2021 at 17:38

Hello,

Thanks for using our theme.
You can activate it now.

Regards

#267529 Copied In reply to: You have reached activation number limit.

Rose Tyler

Support staff

January 9, 2021 at 17:36

Hi,

You can activate the theme now.

Regards

#267528 Copied In reply to: Staging License not Activating

Rose Tyler

Support staff

January 9, 2021 at 12:09

2) Theme Options > WooCommerce > Single product builder > Tabs > Tabs Content Scroll > Off.
4) https://prnt.sc/wjnaui https://prnt.sc/wjncak content of this block was created using WPBakery, so to be able to edit it – https://prnt.sc/wjnctf
Please note that you can’t use Elementor and WPBakery to edit page/block at the same time, use only 1 editor.

Regards

#267502 Copied In reply to: Help with different stuff

Rose Tyler

Support staff

January 9, 2021 at 11:40

Hello,

Please follow this article – https://www.8theme.com/documentation/xstore/plugins/wishlist/
If you need any further assistance, provide temporary wp-admin access.

Regards

#267499 Copied In reply to: Wishlist icon is displayed 2 times on product loop

Rose Tyler

Support staff

January 9, 2021 at 10:43

Hi,

Please submit a request here – https://www.8theme.com/taskboard/

Regards

#267483 Copied In reply to: Untappd social not present in social widget

Rose Tyler

Support staff

January 9, 2021 at 10:32

Hi,

I mean that you need to change “Sticky Type” in settings. Right now, it is “Smart” type.

Regards

#267481 Copied In reply to: Strange Header behaviour and site jumps instead scrolling

Rose Tyler

Support staff

January 9, 2021 at 09:27

Hi,

Theme Options > Header builder > Header stisky > Sticky Type > Sticky.
If you are using a few headers, edit every header.

Regards

#267473 Copied In reply to: Strange Header behaviour and site jumps instead scrolling

Rose Tyler

Support staff

January 9, 2021 at 09:19

https://prnt.sc/wjkshj + make sure that Show Product Stock Status is disabled in Theme Options.

Regards

#267472 Copied In reply to: Withdraw quantity in stock

Rose Tyler

Support staff

January 9, 2021 at 09:17

Hello,

Thanks for using our theme. Please post different questions via separate topics. Thanks in advance.
1) Translation of the theme – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
WooCommerce – https://docs.woocommerce.com/document/woocommerce-localization/ Do not forget about Core plugin. Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating.
2) Please provide temporary wp-admin access.
3) Loco translate > XStore Core plugin.
4) Do you use Elementor or WPBakery builder? Enable your builder for static blocks – https://prnt.sc/wjkr06 / https://prnt.sc/wjkr6j > https://prnt.sc/wjkri7 https://prnt.sc/wjkrov

Regards

#267471 Copied In reply to: Help with different stuff
Rose Tyler

Support staff

January 9, 2021 at 09:06
Hello,

Please check now.
https://prnt.sc/wjke22 https://prnt.sc/wjkgcg https://prnt.sc/wjkio7 – https://prnt.sc/wjkjeb

Also, try to add the next code in Theme Options > Custom CSS > Custom CSS for desctop:

.menu-static-block.nav-sublist-dropdown { left: 50% !important; transform: translateX(-50%); }

Regards
#267470 Copied In reply to: Mega Menu Alignment & Width
Rose Tyler

Support staff

January 9, 2021 at 08:38

Hello,

Please see screenshots – https://prnt.sc/w6ejoq https://prnt.sc/w6ek1l https://prnt.sc/w6ek6a https://xstore.8theme.com/xstore-icons/ https://fontawesome.com/v4.7.0/icons/
or image https://prnt.sc/w6ekmc https://prnt.sc/w6ekqj https://prnt.sc/w6ekva
Some videos about menu you can find here – https://www.youtube.com/c/8theme/videos

Regards

#267468 Copied In reply to: Menu icon

Rose Tyler

Support staff

January 9, 2021 at 08:31

Hello,

Do you use SEO plugin?

Regards

#267467 Copied In reply to: Site Tab Title

Rose Tyler

Support staff

January 9, 2021 at 08:26

Hello,

You can activate the theme now.

Regards

#267466 Copied In reply to: There is no account signup screen when clicking Log in/Sign up in imported demo?

Rose Tyler

Support staff

January 9, 2021 at 08:25

Hello,

Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then. Let us know the result.

Regards

#267465 Copied In reply to: error updating cart

Rose Tyler

Support staff

January 9, 2021 at 08:22

Hello,

Provide temporary wp-admin and FTP access.

Regards

#267464 Copied In reply to: Instagram Feed showing Error – Not Working

Rose Tyler

Support staff

January 9, 2021 at 08:20

Hello,

Thanks for using our theme. You can activate the theme now.

If you want to run the fresh WordPress installation you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch. It is recommended to disable the theme https://prnt.sc/unle03 before the reset.

Provide us with temporary wp-admin access, so we can assist you with the demo content import. Do you want to install the organic-cosmetics (WPBakery) version?
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#267463 Copied In reply to: failed to import demos!
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38,341–38,370 of 68,187 posts

Viewing 30 posts - 38,341 through 38,370 (of 68,187 total)

← 1 2 3 … 1,278 1,279 1,280 … 2,271 2,272 2,273 →

Forum Replies Created

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