Hello, Owen,

Thank you for reaching out to us with your query.

Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try for example Yoast SEO plugin.

Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, Rowan Keizer,

Thank you for reaching out to us with your concern.

Do you use an additional plugin?

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Masterpiece,

Ok. Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please provide URL of the product from your screenshot.

Best Regards,
8Theme’s Team

Hello, shonakisam_98,

Have you followed our recommendations already? In this case, categories of posts can be removed here – https://gyazo.com/6db9a341af6bf7726c95341b91721a94

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

We kindly request that you verify the settings in Elementor by ensuring that the Lazy loading/ajaxify feature is disabled. You can refer to this screenshot for guidance: https://imgur.com/Zh7ZmGw.

If the issue persists, please check whether it might be caused by any third-party plugins on your site, such as a caching plugin or an optimization plugin.

These are our basic recommendations. Should the problem continue, we would require access to your site to further investigate and address the issue on an individual basis.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern. We understand that you are experiencing an issue where the password reset email is using the WordPress default email template instead of the custom template set in the email builder.

Could you provide temporary wp-admin and FTP access? We will check the situation on your site more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

You can try the next: Theme Options > Speed optimization > Disable native WordPress lazy loading > On.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

This lightbox comes from Elementor plugin, you can contact their support or use a custom CSS code:

.single-product .elementor-lightbox .elementor-lightbox-item {
    padding: 0px;
}

Best Regards,
8Theme’s Team

Hello, Bagwani,

Thank you for contacting us and for using XStore.

1/ Please follow Elementor plugin documentation https://elementor.com/help/how-to-duplicate-an-elementor-page/ Save content as a template then import it according your needs.

2/ Custom CSS code can be used to remove breadcrumbs from Portfolio single project, for example add the next code in Theme Options > Theme custom CSS > Global

.etheme_portfolio-template-default .page-heading {
    display: none;
}

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Francesco,

XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Should you have any inquiries regarding full site content migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes.

After completing the migration, please navigate to the XStore welcome panel, select ‘unregister theme’, and then enter your purchase code to register it again. This step is crucial to update the activation information.

We appreciate your cooperation and are here to support you should you have any further questions.

Best Regards,
8Theme’s Team

Hello, Verno,

We are using FileZilla and were able to connect, but the FTP directory is empty – https://prnt.sc/X-FmWGcfBBBl
Please check the destination folder of the user, we need access to your WP installation.

Best Regards,
8Theme’s Team

Hello, Drishti,

Please proceed to the Theme Options, then navigate to Theme Custom CSS, and select Global > edit this code – https://prnt.sc/wMJqgYGVpzPO

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team