Hello,

Thank you for reaching out to us.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Best Regards,
8Theme’s Team

Hello, leduy500,

We appreciate your prompt response.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

Best regards,
8Theme’s Team

Hello, Sahil2342,

Thank you for reaching out to us.

We are pleased to inform you that the XStore theme has been successfully registered on your website using the purchase code from your account, without any issues.

If you have any further questions or need additional assistance, please don’t hesitate to contact us.

Best regards,
8Theme’s Team

Hello, Merin,

Custom CSS code can be used: https://prnt.sc/Zt_y9qYmr5gk

.vc_tta-color-sky.vc_tta-style-modern .vc_tta-tab.vc_active>a {
    border-color: red;
    background-color: red;
    color: black;
}

Best Regards,
8Theme’s Team

Hello, Melih Şavklı,

We appreciate your prompt response.

We’ve checked the translation files on your site.

Thank you for your prompt response. We have reviewed the translation files on your website and would kindly request that you provide us with screenshots of any untranslated strings.

We appreciate your cooperation and look forward to your response.

Best regards,
8Theme’s Team

Hello, Merin,

Thank you for reaching out to us.

We kindly request that you provide a video example of the issue you are experiencing.

Best Regards,
8Theme’s Team

Hello, Goostaf,

Thank you for reaching out to us with your queries.

Theme Options > WooCommerce > Product catalog > Default Product Sorting – these settings come from the WooCommerce plugin.
By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
If this method does not achieve the desired outcome, we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, Henrik,

Please provide URLs of pages from your screenshots and temporary wp-admin access to the site where you want to enable or disable the breadcrumbs.

Warm Regards,
The 8Theme Team

Hello, Masterpiece,

Thank you for getting in touch with us.

Appearance > Customize > WooCommerce > Product Images > Thumbnail width – set 460, uncropped, and regenerate thumbnails using a plugin –
https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request.

We would recommend you contact woocommerce plugin support directly – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Praveen senthil,

Thank you for contacting us and for using XStore.

We understand that you are experiencing an issue with the “Live Paste” feature.

We kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-XosfkFqZO4 – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

We apologize for any inconvenience.

Warm Regards,
The 8Theme Team

Hello, rdg__studio,

We can’t log in https://prnt.sc/Axg7dPpBMcU- Please check the credentials.

Best Regards,
8Theme’s Team

Hello, rdg__studio,

Please try to use this custom CSS code:

.header-wrapper, .mobile-header-wrapper {
    z-index: 9999;
}

or provide us with temporary wp-admin access.

Best Regards,
8Theme’s Team

Hello, rdg__studio,

Thank you for reaching out to us with your query.

Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-enable-header-overlap/

Best Regards,
8Theme’s Team